「The first time we got there we have got a different place which we didnt book! the next morning we asked for our original booking. The lady took us to a different place which had alot of mold and filth with alot of insects and cockroaches running around and we also seen a centipede in the unit! which was disgusting and we have tried to answer the Host and she kept declining our calls and being very disrespectful! and didnt want to help us and wasnt being professional. we had to leave the place...
「I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...