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火山森林客棧的評價

3.5 out of 5
火山森林客棧
19-4034 Old Volcano Road, Volcano, HI

評價

8.4

很好

10 分評分，優異；111 則評價中有 57 則" "
8 分評分，不錯；111 則評價中有 30 則" "
6 分評分，一般；111 則評價中有 13 則" "
4 分評分，欠佳；111 則評價中有 7 則" "
2 分評分，很差；111 則評價中有 4 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Duncan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and quiet place. Not what I’d call an actual “B&B”. But he was upfront about that so it was what I expected. Definitely recommend it.
於 2024 年 2 月住了 2 晚
Jon 於 2024年2月28日的回應
Mahalo for taking time out to share your experience with VFI Duncan. It was an honor to host you and your wife.

6/10 一般

Beverly

家人同遊
They stated there would be a $120 cleaning fee which was not shown at the time of booking
於 2024 年 2 月住了 1 晚
Jon 於 2024年2月17日的回應
Beverly,Mahalo for your review, but all fees are advertised on Expedia

10/10 優異

Steven

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very pleased with our experience at VFI. The place is absolutely immaculate and the owner is hospitality personified. My highest recommendation!
於 2024 年 2 月住了 3 晚
Jon 於 2024年2月27日的回應
Steven,Mahalo for the review. We enjoyed your stay with us and we hope to host you again soon.

10/10 優異

Yasuyo

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It was a very quiet and cozy place where you can drive to Volcano National Park only in a few mins. We stayed at VFI for 2 days so that we could fully enjoy the national park, and we totally did enjoy the whole experience!! We were a little bit worried about where to grab our lunch and dinner. VFI kindly provided us great information about restaurants and grocery stores around Volcano, which made our stay so much easier!
於 2024 年 1 月住了 2 晚
Jon 於 2024年1月26日的回應
Yasuyo,Thanks for your kind review and sharing your experience with us. It was a pleasure to host you and your partner. We hope to host you again in the future.

10/10 優異

Elizabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Jon is AWESOME!!
Jon was very communicative and helpful!! The room was HUGE and just what we needed. We had the Ginger Room which had a nice lanai with sliding doors from the room. So glad we brought our groceries. We used the kitchen and coffee was available in the morning. Coin Laundry down the street. 10/10 I would definitely stay here again!!
於 2024 年 1 月住了 2 晚
Jon 於 2024年1月26日的回應
Elizabeth,Mahalo for the review. It was an honor to host you and your husband.

8/10 不錯

?

讚好：整潔度
Jon 於 2024年2月27日的回應
Mahalo for the review. We enjoyed your stay with us.

8/10 不錯

John

伴侶同遊
讚好：設施服務
I liked the location in the rain forest 🌳 I would have liked to have had a stopper For the bathtub 🛀 I also think that you should add the two light bulbs to the bathroom light fixture! Empty sockets can be dangerous!
於 2023 年 11 月住了 4 晚
Jon 於 2024年1月26日的回應
John,Thanks for sharing your kind review and concerns with us.

6/10 一般

thomas

家人同遊
讚好：設施服務
Not much of a breakfast, poor bed.otherwise ok— close to park.
於 2023 年 12 月住了 2 晚
Jon 於 2024年1月26日的回應
Thomas,Thanks for sharing your opinion with us. We know it’s impossible to make everyone happy; we aim be kind and keep our guest safe during their stay with us.

4/10 欠佳

Eric

不滿：整潔度、職員與服務和住宿狀況
Everything about Volcano Forest Inn is a scam. Please do your research before throwing your money away. Lack of hospitality, false advertising & a never ending list of rules with financial repercussions. PLEASE don’t support these places that are only in business for financial gain and nothing more. Do your homework before giving away your hard earned money.
於 2023 年 10 月住了 6 晚
Jon 於 2023年11月7日的回應
Thanks for sharing your opinion. Everything is advertised when you make your booking. We encourage you to read as well! Our prices are fair and meet market conditions in the Volcano Area.

2/10 很差

Nova

伴侶同遊
不滿：整潔度、職員與服務和設施服務
This is not a traditional B&B. It is a bad Airbnb, complete with chores, fines, and signage everywhere. It is the most unwelcoming place I've ever stayed, truly taking the host out of hospitality. The only time I saw him was when he was when he was on his way out for errands, and he required that I pay the "cleaning and service fee" in cash or Venmo. Shady AF for a commercial establisment. Considering the general lack of cleanliness and service, I have my suspicions. In fact, if you aren't timely enough with this shady fee buried in the extra details of your booking, he locks you out. That's right. He prints your name in large, bold letters, tapes it to the front door, and deactivates your front door code. So, if you can't figure out how to access the walls of text you get from this place that are somehow unfindable in the Expedia app, you can scan the QR code while you cool your heels on the porch of the place you've already paid hundreds to stay at. You would think a place that is so concerned about guest security (cameras, fine for leaving the patio door unlocked, COVID so the host is completely absent) would not misuse guests' PII so grossly. Just stay somewhere else. Seriously. If you have no other options, do try to read your multiple walls of texts carefully. They are accessible from an email with a link somewhere. Be prepared to make your own coffee, wash your own dishes, and find breakfast elsewhere. See my Google review for more details.
於 2023 年 10 月住了 4 晚
Jon 於 2023年10月11日的回應
Nova,Thanks for sharing your opinion. However, you are spreading misleading information. We do post QR codes for guests at our main door. If we can't get in contact with the guest directly on Expedia or their booking agent. This has been very successful in communication with our abroad guests and they are very thankful. We do not lock out any guests and you are posting false information.You were also informed during your booking our the type of breakfast we provide, rules, and hotel collection fees. I highly encourage you to read all policies before booking. I

10/10 優異

Christopher

於 2023 年 9 月住了 1 晚
Jon 於 2023年10月1日的回應
Mahalo for the review Christopher.

6/10 一般

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
High fees
Very high fees charged without notice.
於 2023 年 9 月住了 1 晚
Jon 於 2023年9月6日的回應
Mahalo for the review. I would suggest you read your booking details. We are in a competitive rate with in 92 miles our our Inn.

8/10 不錯

Lisa

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
John is an excellent host, and the room and public areas were lovely. It was comfortable and inviting, clean and convenient to the park. We heartily recommend Volcano Forest Inn
於 2023 年 8 月住了 2 晚
Jon 於 2023年8月22日的回應
Lisa,It was an honor to host you and your friend (her 1st to big island). I look forward to hosting you again in the future.

10/10 優異

Kirill

於 2023 年 7 月住了 1 晚
Jon 於 2023年8月18日的回應
Kris,Mahalo for the kind review. It was a honor to host you and your wife.

10/10 優異

Tareq

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
One of the best places i have stayed at , at first i was scared because it was in the middle of the forest but then i was surprised of how clean and big the rooms are , the rooms are a bit cold but there is a small heater that wotks great , Jon was a very nice host and we kept communicating through out my stay
於 2023 年 6 月住了 5 晚
Jon 於 2023年6月22日的回應
Tareq,It was an honor to host you and your wife. It brings us joy when we meet the expectations of travelers. We hope to host you again soon.

10/10 優異

Joanne

讚好：整潔度、職員與服務和住宿狀況
Quiet location and close to Vocanos National Park.
於 2023 年 6 月住了 1 晚
Jon 於 2023年6月19日的回應
Mahalo for the review Joanne. It was a pleasure to meet and host you. You will always have a place to stay here at VFI.

10/10 優異

Lindsay

讚好：整潔度、職員與服務和住宿狀況
The view and night sounds are very tranquil and relaxing. It is a bit far from the airport though.
於 2023 年 5 月住了 1 晚
Jon 於 2023年6月1日的回應
Mahalo for the review Lindsay. I enjoyed meeting you and your brother.I wish you two safe travels.

8/10 不錯

Kelly

商務旅客
讚好：住宿狀況
Beautiful property, spacious property, kind staff.
於 2023 年 5 月住了 3 晚
Jon 於 2023年5月27日的回應
Mahalo for the review Kelly. It was an honor to host and get to know you. I look forward to meeting with you again soon.

10/10 優異

Arianna

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great experience! Very nice staff. Lovely location near food and the Volcano National Park.
於 2023 年 4 月住了 1 晚
Jon 於 2023年5月8日的回應
Aloha Arianna,Mahalo for the review. It’s was an honor to host you.

10/10 優異

Janet

於 2023 年 3 月住了 3 晚
Jon 於 2023年3月31日的回應
Aloha Janet,Mahalo for the review and it was an honor to host you and your party while visiting the village.We look forward to hosting you again when you return.

8/10 不錯

Max (La Porte)

於 2023 年 3 月住了 1 晚
Jon 於 2023年4月14日的回應
Aloha Max,Mahalo for taking time out and giving us a positive review.We look forward to hosting you again.

8/10 不錯

jeanne

於 2023 年 3 月住了 4 晚
Jon 於 2023年3月24日的回應
Jeanne,Mahalo for the review. I enjoyed you and Ken and I look forward to meeting you two again soon.

10/10 優異

Tara

於 2023 年 3 月住了 3 晚
Jon 於 2023年3月16日的回應
Mahalo for the review Tara. It was a pleasure to host you and your family.

6/10 一般

kevin

於 2023 年 3 月住了 3 晚
Jon 於 2023年3月15日的回應
Mahalo for the review Kevin.

6/10 一般

Fabian

伴侶同遊
Super Lage für einen Ausflug zum Vulcano-Park. Alles andere ist sehr weit entfernt. Zimmer sind groß und sauber. Inhaber wohnt selbst in dem Haus & ist sehr freundlich. Das Frühstück ist leider sehr sehr dürftig. Es gab Toast und Erdbeermarmelade & Obst. Kaffee kann man sich selbst kochen & anschließend darf man alles per Hand abspülen. Insgesamt für 1-2 Nächte als Zwischenstopp in Ordnung. Wenn das Frühstück ähnlich wie bei uns ein Hauptgrund für die Buchung ist kann man sich auch gut für eine andere Unterkunft entscheiden oder außerhalb schlafen und mit dem Mietwagen zum Vulcano-Park fahren.
Jon 於 2023年3月13日的回應
Mahalo for the review Fabian. It was a pleasure to host you and your wife.

10/10 優異

Jene

於 2023 年 3 月住了 1 晚
Jon 於 2023年4月1日的回應
Aloha Jene,Mahalo for taking the time to leave us a review. It was an honor to host you and your party.

8/10 不錯

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
You get a room in a house and you share the kitchen. Convenient to Volcanoes National Park. Owner very nice. The house is secluded but not isolated. Thought cleaning fee should be included in price, not as an extra.
於 2023 年 3 月住了 2 晚
Jon 於 2023年3月15日的回應
James,Mahalo for the review. It was a pleasure to host you and your family. We look forward to seeing you again.

10/10 優異

Amelia

家人同遊
讚好：整潔度、職員與服務和設施服務
I liked that it was so close to Volcano National Park and that it was a very quiet place to stay.
於 2023 年 2 月住了 3 晚
Jon 於 2023年3月5日的回應
Amelia,It was a pleasure to host you and your brother. I look forward to meeting you again. Mahalo for the feedback.

6/10 一般

RAYMOND

伴侶同遊
讚好：整潔度和職員與服務
rain forest, natural, birds, near the park snd its great facilities and the glowing lava sites
於 2023 年 2 月住了 4 晚
Jon 於 2023年2月25日的回應
Mahalo for the review Raymond.

8/10 不錯

Jack

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
Finding the place was crazy. The sign faces east, but we came in from the west. The sign is missing two letters. There is another sign on the ground, broken off from a stand apparently, that would have helped if it had been repaired. The entrance road is a narrow, potholed forest road, needing maintenance. First impressions are important! But the building is nice, and Jon was VERY accommodating and pleasant. The gathering room is a full kitchen. Our room was very clean and comfortable, and spacious. The area is very quiet, birds singing, no neighbors in view. A couple oddities: only one bedside lamp, with low wattage making it hard to read. I moved another floor lamp to the bed side so I could read. Only one pillow per person; hard to read in bed that way. Mattress decent, great comforter on top. Two pictures on the walls are identical pictures. And the rules and regs are a little offputting. Seems heavy handed threatening financial penalties if we break a rule. Overall, we liked our stay very much. We would return again if we ever get the chance.
於 2023 年 2 月住了 1 晚
Jon 於 2023年2月18日的回應
Jack,Mahalo for the review. This really helps us improve our services here at VFI. I do agree you, 1st impression is important. However, the storm damaged our sign and it has been repaired. We look forward to hosting you and your family again. I will share your input with my partners.

2/10 很差

Dennis

不滿：整潔度、設施服務和住宿狀況
Creepy place! Our room had a nauseous odor, whatever scent that was plugged into the bathroom outlet, only compounded the problem! The king bed was built only like they used, and should have been retired a long time ago! The matching pillow covers and bedspread looked like new, probably because they were never washed! Please smell before you lay your head down, there have been many people ahead of you that didn’t, I could smell them all! You’re warned!
於 2023 年 2 月住了 1 晚
Jon 於 2023年11月15日的回應
Dennis,Thanks for sharing your opinion. All bed linens are washed before and after each visit. We are located in a high-humidity location. You were informed of this information when you booked. Why didn't you inform us of this issue during your stay?

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
Rooms were spacious. Stinky plug in air fresheners in bathrooms. Lots of little signs reminding of rules.
於 2023 年 2 月住了 2 晚
Jon 於 2023年2月6日的回應
Anonymous,Mahalo for the review. We will use your comments to improve our services. We wish you well and safe travels.

8/10 不錯

zhiyi

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything works fine except on our last day stay, the big bottle of drinking water tastes moldy. The garbage can was completely full and we have to push down to fit additional garbage in
於 2023 年 2 月住了 2 晚
Jon 於 2023年2月6日的回應
Zhiyi,Mahalo for the review. We will use your comments to improve our services. We wish you well and safe travels.

8/10 不錯

kay

於 2023 年 2 月住了 2 晚
Jon 於 2023年2月6日的回應
Kay,Mahalo for the review. I wish you, your husband and your friends safe travels while visiting Hawaii. We love accommodating all visitors from all over the world. Take care hope to see you again one day.

10/10 優異

Andrea

於 2023 年 1 月住了 1 晚
Jon 於 2023年3月12日的回應
Andrea,Mahalo for your review. We wish you well and we look forward to hosting you again at a discounted rate :-)

2/10 很差

Cheryl

於 2023 年 1 月住了 1 晚
Jon 於 2023年1月26日的回應
Aloha Cheryl,Mahalo for the review.

10/10 優異

Rob

讚好：整潔度、職員與服務、設施服務和住宿狀況
A quaint Inn in the truest sense. Secluded, access to a full kitchen, well-appointed rooms, great host. And if you want to visit Volcano National Park, you really can't beat the location!!
Jon 於 2023年1月20日的回應
Aloha Rob mahalo for the review. It was a honor to host you; please look us up again on your next visit. Until then safe travels.

10/10 優異

Jack

於 2023 年 1 月住了 1 晚
Jon 於 2023年1月21日的回應
Aloha Jack,Mahalo for the review. It was a pleasure to host you and your family. I look forward to hosting you again.

6/10 一般

pia

於 2023 年 1 月住了 2 晚
Kurt 於 2023年1月20日的回應
Thank you.

10/10 優異

Hillary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Unique Inn set in a forest. Huge rooms nicely furnished. Super responsive host. Just have cash or venmo for the cleaning fee.
Jon 於 2023年1月19日的回應
Mahalo for the review Hillary. It was a pleasure to host you and your family.

10/10 優異

Yuqing

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Enjoyed the stay. I will recommend to my friends
Jon 於 2023年1月11日的回應
Aloha Yuquing,Mahalo for the review and it was an honor to host you and your family.

10/10 優異

Jason

於 2023 年 1 月住了 1 晚

8/10 不錯

Douglas

讚好：整潔度、職員與服務、設施服務和住宿狀況

10/10 優異

Yiyang

於 2022 年 12 月住了 1 晚
Jon 於 2022年12月30日的回應
Mahalo for the review Yiyang. It was a pleasure to host you and your party. Safe travels until next time.

10/10 優異

Ana Maria (Bakersfield)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice to see the rain forest outside every window and only 5 minutes from Volcano National Park.
於 2022 年 12 月住了 2 晚
Jon 於 2022年12月26日的回應
Ana,Mahalo for the kind review. I’m happy that you and your children enjoyed your stay.

10/10 優異

Rey

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything's been wonderful!
Jon 於 2022年12月27日的回應
Mahalo for the review Rey. It was a pleasure to host you and your family.

10/10 優異

Herbert

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Eco friendly
The Volcano Forest House is beautiful nestled in the rainforest of Volcano National Park. The rooms were very spacious with lot of privacy. The kitchen accommodations exceeded expectations of a B&B. The owners were so welcoming to me and my son. We look forward to our next visit to the Big Island as this will be a base camp for all our Island adventures. Mahalo
於 2022 年 12 月住了 1 晚
Jon 於 2022年12月13日的回應
Aloha Herbert,Mahalo for your review. I look forward to hosting you and your family again soon.

6/10 一般

Dave

Great location at great price
This property was in a super location and a great price right outside the gate of Volcano National Park as advertised. It was neat and clean for the most part but dated. Very quiet comfy large room. The zero human interaction check in and check out process was a bit dystopian and strange. did not feel very cozy or homey and felt like we were being watched remotely even though we probably werent. Never touched the food or kitchen because I didnt even really understand it. Felt more like a vrbo or air bnb and not sure if i would call it a hotel per se. thanks
於 2022 年 11 月住了 2 晚
Paul 於 2022年11月30日的回應
Aloha Dave,Mahalo for your review. We enjoyed hosting you at our Inn. We hope to host you again soon.

10/10 優異

Hue

於 2022 年 10 月住了 3 晚
Jon 於 2022年10月20日的回應
Aloha Hue,I enjoyed hosting you and your sister. I hope to see you again soon. I will share this review with the owners.

8/10 不錯

Timothy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Decent place to stay while visiting the park
Th Volcano Forest Inn was a good place to stay during our trip to the park. The best part was the proximity to the park. It was nothing fancy but we didn’t require it to be. We slept well but the bed was only average. We like the rain forest seclusion.
於 2022 年 9 月住了 2 晚
Kurt 於 2022年10月20日的回應
Aloha Timothy,We appreciate you and your family staying with us at VFI. We hope to see you again soon. I will share this review with the owners.