Absolutely the most gorgeous hotel I’ve ever stayed at
Dalar Rose
2025 年 7 月入住 4 晚
6/10 一般
yini
与家人出行
2025 年 7 月 22 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
front desk is poor. when I asked for upgrade about how much total, they provided the wrong information about nightly instead of total of full stay. that make me confused about the total amount of upgrade and expend extra money. and if i know the TOTAL is larger than i expect, i wont process.
yini
2025 年 7 月入住 3 晚
10/10 超赞
sheree
与家人出行, 与配偶出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
I love how family oriented this property is. There are many things to do with your family just on the property
sheree
2025 年 7 月入住 3 晚
8/10 还可以
Jacqueline
与家人及幼儿出行, 与家人出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great vacation & would definitely return. Mahalo!
Jacqueline
2025 年 7 月入住 3 晚
10/10 超赞
DeAna
2025 年 7 月 20 日
满意:清洁度、服务设施、住宿条件和设施
Pools are fantastic. Very nice property. Beautiful view of the ocean.
DeAna
2025 年 6 月入住 3 晚
6/10 一般
Samica D
与家人出行, 团体旅客
2025 年 7 月 18 日
满意:服务设施,员工和服务
Parking expensive $48 dollars if you park by yourselfand $58 if you want to Valet Park, I haven't gotten a receipt from when I stayed there so that I can see why I was charged an additional $418.48. I did the parking yourself with the rental car I had.
The day we were checking out there was human poop on the sidewalk and we could've find a staff member till we got all the way to the front of the hotel.
They need to tell people that the AC turns off when the balcony door is open.
We didn't find the hot tubs until the last day we were there and the hot tubs were hot but the jets just bubble so that was kinda lame.
There were kids sitting in the hot tubs doing sexual things with no parents or staff around.
The Tram is super slow and they say itll be there in 10 to 7 minutes but it takes way longer than that so you might as well walk
Only times I saw staff was at the front desk which is a 7 min walk from the Palace which is where I was staying. Not to mention the walking from the parking lot to the Palace because again the tram literally wasn't around and its faster to walk.
Samica D
2025 年 7 月入住 4 晚
6/10 一般
Melissa
与家人出行
2025 年 7 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Property is nice but everything is extremely expensive and they nickel and dime for anything
Also .. getting around the resort is a pain .. tram is slow and just adds 20 mins every time you want to get in and out
Melissa
2025 年 7 月入住 5 晚
6/10 一般
Courtney
与家人及幼儿出行
2025 年 7 月 14 日
不满意:住宿条件和设施
No a/c on one of the trams which would be nice to know in advance being as though we brought our infant along. No decent wheelchairs. Attendants completely ignored my wife, myself, and our 6 month old baby. I needed assistance pushing my wife who broke her foot the day of check in. Spa gave me a hard time cancelling prenatal massage although I tried to explain she had just broken her foot but was still explained “their policy”.
Courtney
2025 年 6 月入住 3 晚
6/10 一般
Candace
与家人出行
2025 年 7 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Nice property but insanely overpriced! They get you everywhere! They leave a cheap tote bag in your room and then they want $13 for it! They charge $55 plus tax and gratuities for breakfast per person and they have a make your own waffle machine that is identical to the one at Holiday Inn! $55 plus tax and tips for breakfast! they could at least make the waffle! I got pasta and tiramisu delivered through room service. The pasta came soaked in a small brown cardboard box. For $70, it tasted disgusting. And then another thing. They actually put monitoring chips on their towels! You get it out of a machine and if you don’t return it, they charge you $20 per towel! I never heard of a hotel putting a security device on a hotel towel! Also, self parking was almost $50 a night! It turned out to be not much different from valet parking. And it was quite far away from our room.While it’s a really nice looking property and has a cool pool with dolphins, I wouldn’t stay here again.
Candace
2025 年 7 月入住 1 晚
8/10 还可以
Lawrence
与家人出行
2025 年 7 月 12 日
满意:清洁度、服务设施、住宿条件和设施
Good hotel. Very nice but the tram was always broken. It made it difficult for our older relatives to walk around.
Lawrence
2025 年 6 月入住 7 晚
10/10 超赞
jorge
与家人出行
2025 年 7 月 12 日
满意:清洁度、员工和服务、服务设施
beautiful property, but starting to look a bit dated.
jorge
2025 年 6 月入住 4 晚
10/10 超赞
Cleo
与家人出行
2025 年 7 月 11 日
满意:清洁度、服务设施、住宿条件和设施
Needs some updates in general areas and rooms.
Cleo
2025 年 6 月入住 1 晚
4/10 很差
Hetal Samir
与家人出行
2025 年 7 月 11 日
满意:住宿条件和设施,清洁度
不满意:服务设施
Rooms are good. But walking to and from car to room takes very long time. Tram takes very long too. Also the tram was not working for couple of days. So walking back to room after a full day of activities on island was very tiring.
Services like laundry are hidden very far in resort as well with no given direction.
Hetal Samir
2025 年 7 月入住 8 晚
6/10 一般
Beth
与家人出行, 团体旅客
2025 年 7 月 8 日
满意:服务设施,清洁度
不满意:住宿条件和设施
My son has Type 1 diabetes and we expected to keep his insulin in the refrigerator in our room but they keep all refrigerators at a higher than normal level and they have a sign on them stating that you cannot adjust them and not to put food in there or it will spoil. The phone didn’t work in our room so I had to walk back to the front desk and their only solution was to keep my sons live saving medication for me in a fridge used by the staff. We had no other options and it was very nerve wracking. Also, the deck above our lanai cracked when some kids were on it and concrete fell onto our lanai. Nobody was hurt thankfully but the staff’s response was “we’ll have housecleaning come clean it up”. They didn’t even patch the spot so more kept falling. I asked multiple times about the fridge, the phone and the lanai and I got only shrugs from staff members. Next time, stay elsewhere and just buy a day pass for the pools and the lagoon.
Beth
2025 年 6 月入住 4 晚
10/10 超赞
Jennifer
与家人出行
2025 年 7 月 6 日
满意:清洁度、服务设施、住宿条件和设施
Nice place
Jennifer
2025 年 6 月入住 7 晚
8/10 还可以
Kalie
与配偶出行
2025 年 7 月 5 日
满意:清洁度、服务设施、住宿条件和设施
It was a beautiful resort. We thoroughly enjoyed our stay. However, The tram was always either a 15 min wait or not working at all. It’s a 15 min walk from the palace tower to the main lobby and breakfast. Breakfast was wonderful except there was always a 40 min wait every morning just to be seated. The room was a little outdated but the bed was very comfortable. Staff was all very sweet. It was our honeymoon and they gave us free beverage coupons for this which was wonderful.
Kalie
2025 年 6 月入住 5 晚
10/10 超赞
Jason
与配偶出行
2025 年 7 月 5 日
满意:清洁度、服务设施、住宿条件和设施
Great pools and excellent staff to assist with everything we needed. Enjoyed the morning breakfast buffet as well. Nui Italia and Lagoon burgers were really good as well.
Jason
2025 年 6 月入住 8 晚
10/10 超赞
Ally
2025 年 7 月 3 日
Ally
2025 年 6 月入住 6 晚
10/10 超赞
Jazzmin
与配偶出行
2025 年 7 月 2 日
满意:清洁度、服务设施、住宿条件和设施
The hotel was really big and service was great. The Food wasn’t good and everything is really expensive. The property is clean and the live music at the bar is enjoyable. The adults pool is really small and has no activities, it’s quiet there.
Jazzmin
2025 年 6 月入住 4 晚
10/10 超赞
Sheri A
2025 年 6 月 30 日
Sheri A
2025 年 6 月入住 7 晚
10/10 超赞
Annaise
与配偶出行
2025 年 6 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had the time of our lives. Staff was amazing they had lost our keys to our rental, and the managers made sure they made it right for us. Took care of our valet and resort fees and gave us a cabana. They were amazing
Annaise
2025 年 6 月入住 5 晚
8/10 还可以
kristy
与家人出行
2025 年 6 月 28 日
满意:清洁度、员工和服务、服务设施
Aging but beautiful property. The boats are being phased out which it unfortunate. The trams are slow, hot and very loud. Lagoon is the highlight. Food good but restaurants overpriced .
kristy
2025 年 6 月入住 6 晚
8/10 还可以
Jeanette
与家人出行
2025 年 6 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is beautiful with many amenities. Did not expect the daily charge of $48 for the property and another $48 a day to self-park… so an extra $400 for 4 days!!