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石梅灣艾美度假酒店的評價

4.5 out of 5
石梅灣艾美度假酒店
石梅灣旅遊度假區, 禮紀鎮, 萬寧市, 海南省

評價

8.6

優異

10 分評分，優異；14 則評價中有 9 則" "
8 分評分，不錯；14 則評價中有 2 則" "
6 分評分，一般；14 則評價中有 1 則" "
4 分評分，欠佳；14 則評價中有 2 則" "
2 分評分，很差；14 則評價中有 0 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

10/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚

10/10 優異

MAN NENG

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
还会再来的
非常舒服的酒店，唯独就是房间空调有点吵。早餐时间非常人性化，鱼疗，陆地冲浪很多有趣的体验，还有很贴心的服务。
於 2021 年 4 月住了 2 晚

8/10 不錯

Yueming

讚好：住宿狀況和客房舒適度
不滿：整潔度
桌子上遗留上一个客人的假睫毛
於 2020 年 11 月住了 2 晚

8/10 不錯

琦凱

讚好：客房舒適度
不滿：整潔度、職員與服務和住宿狀況
可惜了飯店名氣、美景、設施
飯店內有私人沙灘、游泳池、中餐廳、烤肉餐廳、潛水報名........。如果只在飯店游泳、日光浴，餐飲消費預算很高、不怕熱的人(房間溫度不論怎麼調，都是悶悶的攝氏26度)，是很適合的飯店。從入住登記到退房，只有最後櫃檯辦理退房的人員(剛好服務我的那個人)，感覺有專業的服務訓練，其它人的服務態度、敏銳度、遇到問題的解決靈敏度，進步空間非常的大。
於 2019 年 2 月住了 1 晚
Ivy Wu 於 2019年3月14日的回應
尊敬的贵宾您好，酒店团队十分重视您这次的入住体验分享，酒店存在的不足之处也将会尽快提高改善，仍衷心期望您能再次光临石梅湾艾美度假酒店，我们将竭诚为您提供服务。

10/10 優異

GUOXIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very nice Hotel in wanning shimeiwan sea beach
This Hotel :the room is very clean.the service is good too. the receiption in the front desk is very friendly.the location is nice.
於 2017 年 12 月住了 1 晚
Thank you for your kind review. We are pleased to hear that you enjoyed your stay and found the service rendered by our associates to be up to your expectation. Thank you for staying with us and we look forward to being of service to you again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店处于海边 潮湿 房间特设除湿机 但未对服务员进行清洁除湿机的培训 里面脏的让人恶心

6/10 一般

chenmo (北京)

比想象的差
酒店的外部环境不错，房间就一般，蚊子很多，咬了满身的包。设施陈旧。

10/10 優異

Maria (Los Angeles, CA)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is in Shimey Bay, on the beach, far from the crowded cities. Definitely stylish, European hotel, looks like a big bungalow, as opposed to the nearby Westin Hotel, which looks like bunch of concrete blocks. Exceptionally well trained staff!! Chris at the reception helped me with organizing our transportation to Haikou Airport. She also help me withdraw some cash from the bankomat. We got a very good deal on the room through Expedia.
於 2019 年 6 月住了 3 晚
Ivy Wu 於 2019年8月30日的回應
Dear Guest, Thank you for your kind review. We are pleased to hear that you enjoyed your stay and found the service rendered by our associates to be up to your expectation. Thank you for staying with us and we look forward to being of service to you again.

4/10 欠佳

RayJ (Edmonton)

家人同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Only thing I liked was the upgrade to our room. From airport shuttle and check in, they stated they could locate my room. I booked two rooms through Expedia and they couldn’t locate it. The thing that made it terrible was the airport shuttle. Due to my last problem with Mangrove Yelin in Sanya, China, I wanted to ensure I was getting. A free shuttle for my family of 7. They stated and confirm they will have a car ready for us at 8PM. I called around 7 PM, and was told they do not have me confirmed for a shuttle for that time and only have 3 spots if I want 8. We argued and told them we wanted a bus for 7 people and we called and confirmed yesterday. They then said the only thing they can do is to drive 6 people there first. We argued and said we still have one more guest and needs to arrive. They said the next car is at 10:30. We got really upset and said we need a car to follow. They agreed and set up another shuttle for my one guest at 8:30 to 8:45. After once that was settled they upgraded our room which was nice of them. It was a really beautiful room with a private swimming right by the ocean. Since we got to our hotel so late, we wanted to swim before we had to leave early that morning. We called guest services and they even sent people to clean our pool! This is why I couldn’t rate them as “terrible” it was still very disappointing after going through so much in Sanya or Wanning, China
於 2019 年 2 月住了 1 晚
Ella Chen 於 2019年2月24日的回應
Thank you for sharing your staying experience with us. Please rest assured that we take your comments seriously and it will be shared with related department. We will try our best to improve the aspect you mentioned. Thank you for staying with us and we look forward to being of service to you again.

4/10 欠佳

James

讚好：住宿狀況
Clean hotel, poor service
The rooms are beautiful and modern. The rug under the beds has a terrible odour though. The grounds are beautiful but the staff seem mostly sad. The kids club is filthy and lacks facilities and they managed to find the only person in China who doesn't like children and put her in the kids club. Food mediocre and overpriced

10/10 優異

Caroline

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Matthew (Sydney, OZ)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
GREAT!!! Beach destination. Get away from Sanya!! And check this hotel out, you won't be disappointed

10/10 優異

jennyshanghai (shanghai)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
beautiful hotel to rest in hainan
very good quality /price ratio