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关于华盛顿哥伦比亚特区市区希尔顿欣庭酒店的点评

3 out of 5
华盛顿哥伦比亚特区市区希尔顿欣庭酒店
1475 Massachusetts Ave NW, Washington, DC

点评

8.4

很好

10 分 - 超赞。490 条好评，共有 1001 条点评" "
8 分 - 还可以。334 条好评，共有 1001 条点评" "
6 分 - 一般。102 条好评，共有 1001 条点评" "
4 分 - 很差。34 条好评，共有 1001 条点评" "
2 分 - 糟糕。41 条好评，共有 1001 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.4/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 11 月入住 4 晚

10/10 超赞

Jing，Los Angels

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
环境和地点非常方便，前台入住和离店的速度非常快，房间里的设施也一应俱全，离地铁站也不远，非常方便乘地铁出行和去机场，个人建议早餐的种类再改善一下。
2019 年 9 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 1 月入住 6 晚

6/10 一般

WEN TING，Taiwan

已經是訂非吸菸房了，但是整個樓層煙味都很重。用餐區的座位很少，蠻擠的。

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
符合预期。
离白宫比较近。住宿环境和条件也不错。

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

MAYOORAN

与家人及幼儿出行, 与家人出行
Expensive for what i paid
2024 年 5 月入住 2 晚
Elwin Black - Front Office Manager 于 2024年05月21日 的回复
We appreciate your feedback and hope to see you again soon .

8/10 还可以

CHANTE L

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The only thing I didn't like was their parking system and fees.
2024 年 4 月入住 1 晚
Elwin Black - Front Office Manager 于 2024年04月30日 的回复
We appreciate your feedback and we hope to see you again soon.

8/10 还可以

Ebony，Petersburg

满意：住宿条件和设施，清洁度
2024 年 4 月入住 1 晚
Elwin Black - Front Office Manager 于 2024年04月30日 的回复
We're pleased to hear that you had a good stay with us, and we hope to see you again soon.

10/10 超赞

Christine M.

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect choice for a family vacation. Having a suite with a kitchen made things so much easier. The complementary snacks were certainly a nice and welcome touch.
2024 年 4 月入住 5 晚
Elwin Black - Front Office Manager 于 2024年04月28日 的回复
Awesome. We're happy to hear that you had an outstanding experience with us, and we look forward to seeing you again soon.

6/10 一般

Brian

满意：员工和服务，清洁度
2024 年 4 月入住 1 晚
Elwin Black - Front Office Manager 于 2024年04月28日 的回复
Thank you for sharing your experience with us. We hope to see you again soon.

8/10 还可以

William

2024 年 3 月入住 1 晚
Elwin Black - Front Office Manager 于 2024年05月12日 的回复
Awesome. We're pleased to hear that you had an outstanding stay with us, and we look forward to seeing you again soon.

6/10 一般

NILDA

团体旅客
Remodelation
2024 年 2 月入住 4 晚
Elwin Black - Front Office Manager 于 2024年04月19日 的回复
Thank you for choosing the Homewood Suites Downtown Washington DC while visiting the area. We look forward to seeing you again soon.

8/10 还可以

Sophia

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Elwin Black - Front Office Manager 于 2024年04月15日 的回复
Thank you for the positive feedback

8/10 还可以

Deborah

满意：清洁度、员工和服务、住宿条件和设施
The property was in a great location. I wish there were more outlets in the rooms and the water pressure and quality of water was better
2024 年 4 月入住 3 晚
Elwin Black - Front Office Manager 于 2024年04月15日 的回复
We appreciate the feedback, and we hope to see you again soon.

8/10 还可以

Angelina

与家人出行
满意：员工和服务，清洁度
The room was nice and breakfast was okay. The bathroom had no vent in it so the smell filled the suite when someone went #2.
2024 年 3 月入住 2 晚
Elwin Black - Front Office Manager 于 2024年04月6日 的回复
Thank you for sharing your experience with us. We appreciate the feedback .

10/10 超赞

Sorin

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good hotel close to downtown and subway station.
2024 年 3 月入住 3 晚
Elwin Black - Front Office Manager 于 2024年04月2日 的回复
We appreciate the positive feedback and we hope to see you again soon

10/10 超赞

Jennie De Jesus

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 6 晚
Elwin Black - Front Office Manager 于 2024年04月6日 的回复
We appreciate that positive feedback and look forward to seeing you again soon.

10/10 超赞

Allison，Escondido

2024 年 3 月入住 5 晚
Elwin Black - Front Office Manager 于 2024年04月23日 的回复
Awesome. We're pleased to hear that you had an outstanding experience, and we hope to see you again soon.

10/10 超赞

Tuan

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was clean. The complimentary breakfasts were great. Lots more options than other properties that I've been to. The kitchen staff was awesome as well. House keeping was great. Overall a very pleasant stay. We didn't encounter any issues at all. Definitely a 5-star!!
2024 年 3 月入住 5 晚
Elwin Black - Front Office Manager 于 2024年03月28日 的回复
Awesome. We truly appreciate the positive feedback and we hope to see you again soon.

8/10 还可以

Sang Ki

与家人出行
满意：员工和服务，清洁度
It was OK, but ....
2024 年 3 月入住 2 晚
Elwin Black - Front Office Manager 于 2024年03月25日 的回复
Thank you for sharing about your recent stay with us. We appreciate the feedback and look forward to seeing you again soon.

8/10 还可以

Herbert E.

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
no parking
2023 年 12 月入住 4 晚
Elwin Black - Front Office Manager 于 2024年03月24日 的回复
Thank you for sharing your experience with us. We only offer valet parking for our guest. We hope to see you again soon.

10/10 超赞

Karin

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was the perfect spot of our family's overnight stay. The room was spacious, clean, and really easy for everyone to have their own space. The staff was helpful and generous, breakfast was good, really a great experience for us!
2024 年 3 月入住 1 晚
Elwin Black - Front Office Manager 于 2024年03月21日 的回复
Awesome. We're pleased to hear that you had an outstanding experience, and we look forward to seeing you again soon.

8/10 还可以

larocque,

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 5 晚
Elwin Black - Front Office Manager 于 2024年03月19日 的回复
We appreciate the positive feedback, and we hope to see you again soon.

8/10 还可以

Eureka Jamilla

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Elwin Black - Front Office Manager 于 2024年03月9日 的回复
We're happy to hear that you had an enjoyable stay with us and we hope to see you again soon

6/10 一般

Tiffany

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
The hotel was very nice and clean. It was quiet. The only down is our room was hot. Even adjusting the thermostat to 67 to get relief it remained hot. Other than that it was a good stay.
2024 年 3 月入住 1 晚
Elwin Black - Front Office Manager 于 2024年03月5日 的回复
Great. We appreciate the feedback about your recent stay and we hope to see you again soon

10/10 超赞

Cesar

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place to stay
Great customer service. Hot breakfast available. Location is near to everything.
2024 年 2 月入住 3 晚
Elwin Black - Front Office Manager 于 2024年02月19日 的回复
We appreciate the positive feedback and we hope to see you again soon.

10/10 超赞

Mason

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Solid choice
2024 年 2 月入住 2 晚
Elwin Black - Front Office Manager 于 2024年02月11日 的回复
We appreciate the positive feedback and we hope to see you again soon

8/10 还可以

Ra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff we good. Very helpful. Would definitely stay again.
2024 年 1 月入住 7 晚
Elwin Black - Front Office Manager 于 2024年02月9日 的回复
Thank you for the feedback. We hope to see you again soon

10/10 超赞

Wafa，Sterling Heights

满意：住宿条件和设施，清洁度
2024 年 1 月入住 2 晚
Elwin Black - Front Office Manager 于 2024年02月6日 的回复
Thank you for the awesome review and we hope to see you again soon.

8/10 还可以

??

满意：员工和服务，清洁度
2024 年 1 月入住 6 晚
Elwin Black - Front Office Manager 于 2024年02月1日 的回复
We appreciate the positive feedback and we hope to see you again soon.

10/10 超赞

Carlos

2024 年 1 月入住 3 晚
Elwin Black-Front Office Manager 于 2024年01月22日 的回复
We appreciate the positive feedback and hope to see you again soon.

6/10 一般

Mario

与家人及幼儿出行
No pool ,no transportation to the airport from hotel.
2024 年 1 月入住 3 晚
Elwin Black-Front Office Manager 于 2024年01月22日 的回复
We're sorry to hear that you're weren't happy with your stay with us. Please give us another try if you're ever in the area again

8/10 还可以

ASM

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
walkable to white house and measuems, breakfast was average..not much option
2024 年 1 月入住 2 晚
Elwin Black - Front Office Manager 于 2024年01月16日 的回复
We appreciate the positive feedback and we hope to see you again in the future.

8/10 还可以

Melanie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 5 晚
Elwin Black - Front Office Manager 于 2024年01月13日 的回复
Thank you for the positive review. We hope to see you again soon.

10/10 超赞

Mary

2024 年 1 月入住 3 晚
Elwin Black - Front Office Manager 于 2024年01月8日 的回复
Excellent. We're pleased that you had an enjoyable stay with us and we hope to see you again soon

10/10 超赞

Malcolm

2024 年 1 月入住 1 晚
Elwin Black - Front Office Manager 于 2024年01月8日 的回复
Awesome. We hope to see you again soon.

2/10 糟糕

Brandon

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
It was stains on the carpet and it was chairs that was on the picture but wasn’t in the room but I got a hard time when asked about it and had to get my own chair out the lobby
2023 年 12 月入住 2 晚
Elwin Black - Front Office Manager 于 2024年01月8日 的回复
We're sorry that we didn't meet your expectations during your stay. Please let us know how we can meet your stay better so that we can correct any problems that you encountered.

10/10 超赞

MD

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent
2023 年 12 月入住 3 晚
Elwin Black - Front Office Manager 于 2023年12月31日 的回复
We're happy to hear that you had an outstanding stay with us, and we hope to see you again soon.

8/10 还可以

Denis

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The suite was good sized, the staff was friendly and the breakfast bar was very nice
2023 年 12 月入住 4 晚
Elwin Black - Front Office Manager 于 2023年12月31日 的回复
We appreciate the positive feedback and hope to see you again soon

8/10 还可以

Chathumini

团体旅客
满意：员工和服务，清洁度
Need more lighting in the rooms
2023 年 12 月入住 1 晚
Elwin Black - Front Office Manager 于 2023年12月29日 的回复
Thank you for sharing your feedback about your recent stay. Our hotel is in the process of being renovated and once completed, you will notice there will be brighter lighting in our rooms. We hope to see you again soon.

6/10 一般

Lucas

2023 年 12 月入住 1 晚
Elwin Black - Front Office Manager 于 2023年12月29日 的回复
Thank you for the positive feedback. We hope to see you again soon.

10/10 超赞

LUCIANO

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente hotel, limpo, organizado, excelentes instalacoes.
2023 年 12 月入住 2 晚
Elwin Black - Front Office Manager 于 2023年12月24日 的回复
We're pleased to hear that you had an outstanding stay, and we hope to see you again soon.

2/10 糟糕

Pamela

与配偶出行, 团体旅客
不满意：清洁度、服务设施、住宿条件和设施
This property has no parking aqvailable except very expensive valet parking, or on-street parking, which is almost impossible to locate in this area. (Most parking near the hotel requires a local resident parking permit!) The room was dirty and dark. We called the front desk to see if the light could be remedies. They said they would send maintenance "right up." Maintenance never came, and I literally had to put on my make-up wearing a headlamp from our camping supplies-it was THAT dark! The mattresses on both beds were very soft and unsupportive. They killed my back, and I ended up sleeping, if you could call it that, on the sofa. Tjhe hallways, elevators, and walls were filthy throughout the property, with visible piles of dirt in the corners. Avoid this hotel. I would not let my dog stay here.
2023 年 12 月入住 1 晚
Elwin Black - Front Office Manager 于 2023年12月19日 的回复
Good day We're sorry to hear that you didn't have any outstanding stay with us. Our property is upgoing a total renovation and the issues that you experienced will soon be non-existent. Again, we're sorry that you didn't have any outstanding stay and we hope that if you're ever in the area again, you'll give us another try.

10/10 超赞

Christopher

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice suites. We had a good stay.
2023 年 12 月入住 2 晚
Elwin Black - Front Office Manager 于 2023年12月19日 的回复
We're pleased to hear you had a great stay and we hope to see you again soon

6/10 一般

Delfi

与家人出行
满意：服务设施，员工和服务
Overall a nice hotel. Unfortunately the cleaning was not the greatest. There were dirty socks left behind from a precious guest. We requested an additional cleaning but the socks were never removed.
2023 年 12 月入住 2 晚
Elwin Black - Front Office Manager 于 2023年12月19日 的回复
Good dayWe're sorry to hear about you finding dirty socks in your room. I will be sharing this with the housekeeping staff and make them aware that this is unacceptable.

10/10 超赞

LISA

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I love homewood suites
2023 年 11 月入住 3 晚
Elwin Black - Front Office Manager 于 2023年12月19日 的回复
We're pleased to hear that you had an outstanding stay with us and we hope to see you again soon .

10/10 超赞

Maureen

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 5 晚
Elwin Black - Front Office Manager 于 2023年11月28日 的回复
We appreciate the positive feedback, and we hope to see you again soon

2/10 糟糕

Jazibe

2023 年 11 月入住 1 晚
Elwin Black - Front Office Manager 于 2023年12月19日 的回复
We're sorry to hear that you didn't have an outstanding stay. We're hope that if you're ever in the area again, you'll give us another try.

8/10 还可以

Twiggy

2023 年 11 月入住 2 晚
Elwin Black - Front Office Manager 于 2023年12月4日 的回复
We appreciate the positive feedback and we hope to see you again soon.