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歐尼肖雷漢姆酒店的評價

4 out of 5
歐尼肖雷漢姆酒店
2500 Calvert St Nw, Washington, DC

評價

8.6

優異

10 分評分，優異；1266 則評價中有 764 則" "
8 分評分，不錯；1266 則評價中有 248 則" "
6 分評分，一般；1266 則評價中有 116 則" "
4 分評分，欠佳；1266 則評價中有 65 則" "
2 分評分，很差；1266 則評價中有 73 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

Hui hua

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
The service at the front desk is very good, but unfortunately he gave me a problematic room, which caused me to deduct points for this hotel, which made my journey not perfect
於 2023 年 7 月住了 2 晚
Valrie 於 2023年8月12日的回應
Hi Hui Hua, Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for sharing your experience with us so we can learn and grow from it. Please come and see us again soon.Kind Regards,Valrie.

6/10 一般

Marianne

讚好：整潔度
不滿：職員與服務和住宿狀況
This is clearly an old hotel that went through some updating. The lobby is a typical convention hotel entrance. There seemed to be only one elevator working. It took me two days to get the thermostat adjusted, and the air conditioning sounds like a plane taking off. They charge $4.95 per day for wifi which is ridiculous in this date and age. They remove the charge if one becomes a "member" which one then unwillingly does.
於 2024 年 4 月住了 4 晚

8/10 不錯

Doris

讚好：整潔度、職員與服務和住宿狀況
House staff was very slow
於 2024 年 4 月住了 2 晚

10/10 優異

sandy

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Love garden
於 2024 年 4 月住了 1 晚

10/10 優異

Jackie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had the best time everyone was awesome
於 2024 年 4 月住了 2 晚
Valrie 於 2024年4月29日的回應
Good evening Jackie,Thank you so much for your great review, It was an honor having you stay with us. I am pleased you enjoyed your stay, please come and visit us again soon.My Kindest Regards,Valrie.

10/10 優異

Deborah

讚好：住宿狀況
Geeat
於 2024 年 4 月住了 5 晚
Valrie 於 2024年4月29日的回應
Good evening Deborah,Thank you so much for your great review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 優異

Idsacoow

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We have come to the shoreham hotel wx now and both times we have experienced noting nut good
於 2024 年 4 月住了 1 晚
Valrie 於 2024年4月29日的回應
Good evening Idsacoow,Thank you so much for your great review, It was an honor having you stay with us. I am pleased you enjoyed your stay, please come and visit us again soon.My Kindest Regards,Valrie.

10/10 優異

Shawanna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff and nice rooms.
於 2024 年 4 月住了 3 晚
Valrie 於 2024年4月29日的回應
Good evening Shawanna,Thank you so much for your great review, It was an honor having you stay with us. I am pleased you enjoyed our accommodations, please come and visit us again soon.My Kindest Regards,Valrie.

10/10 優異

Nancy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Alton Bailey- Guest Relations Manager 於 2024年4月25日的回應
Dear Nancy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Alton BaileyGuest Relations Manager

10/10 優異

Nichola

多人同遊
讚好：整潔度、職員與服務和住宿狀況
This was a wonderful experience for my friend and I. Annett and Qazi in dining were wonderful and VERY welcoming. Crystal at the front desk was amazing, her welcome smiling and how she treated us when we arrived was profound. DEBORAH at the front desk had too much ATTITUDE for our liking when we went to pick up our new keys, she was a BIG turn off. Other than her our overall experience was amazing. Would definitely return and recommend this resort.
於 2024 年 4 月住了 1 晚
Alton Bailey- Guest Relations Manager 於 2024年4月22日的回應
Hello Mary,Thank you for choosing the Omni Shoreham Hotel for your upcoming travel stay in the Nation's capital, we really appreciate your business and most importantly, thank you for sharing your kind words to the public. We look forward to seeing you soon. Kindest Regards

10/10 優異

Francis

讚好：整潔度、職員與服務和住宿狀況
Love the beds and linens. Great sleep!
於 2024 年 3 月住了 1 晚
Alton Bailey- Guest Relations Manager 於 2024年4月22日的回應
Hello Francis,Thank you for choosing the Omni Shoreham Hotel for your upcoming travel stay in the Nation's capital, we really appreciate your business. Most importantly, thank you for sharing your kind words to the public. we look forward to having you with us soon again. Kindest Regards

10/10 優異

Nicholas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
deborah 於 2024年4月23日的回應
Dear Mr. Nicholas we are happy you enjoyed your stay here with us and we are looking forward to your return.

6/10 一般

Susan

商務旅客
讚好：整潔度和住宿狀況
The beds were not comfortable and the sheets were like paper and made crinkle sounds every time you moved.. pillows hard
於 2024 年 4 月住了 1 晚
Valrie 於 2024年4月22日的回應
Good evening Susan,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. I am so sorry your stay was not ideal. Please come and visit us again and let us know during your stay what we can do to make your stay more comfortable.My Kindest Regards,Valrie.

10/10 優異

Sheila

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean room. Clean and beautiful pool fun for the family.
於 2024 年 4 月住了 2 晚
Valrie 於 2024年4月20日的回應
Good evening Sheila,Thank you so much for your graet review. It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

6/10 一般

Lesley

於 2024 年 4 月住了 4 晚
Sherry 於 2024年4月21日的回應
Dear LesleyThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.

4/10 欠佳

Louise

親子同遊
不滿：職員與服務和住宿狀況
The first room they gave me reeked like dirty diapers and stale urine, and the bed didn’t look clean. The pillows were askew, etc. This was on the west side of the building. The button to call the front desk was broken and dialing 0 didn’t work (apparently the number is 12 or 14, go figure?) — so I walked a good distance back to lobby. When I asked to switch, they gave me an “upgrade” which was the same size/kind of room just 2 floors up. They also gave me a 1 free drink ticket. Felt a little cheap, not a real accommodation or show of service. Housekeeping also came and knocked loudly at 730AM! Yikes. On the plus side there was complimentary afternoon lemonade in the lobby, which was pretty good. Overall the hotel looks deteriorated, old, sad, stuffy. It was great 10-15 years ago but hasn’t been kept up well. A friend recommended the woodley inn b&b so perhaps will try that next time in the neighborhood.
於 2024 年 4 月住了 1 晚
sophie 於 2024年4月18日的回應
Thank you, Louise, for your review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely,

6/10 一般

Gopinath

商務旅客
讚好：職員與服務
不滿：住宿狀況
Bad smell
於 2024 年 4 月住了 2 晚
sophie 於 2024年4月18日的回應
Dear Gopinath,Your business is very important to us, and we value your feedback. Please accept our apologies regarding the inconvenience cause by a smell. We hope that you will give us a chance to redeem ourselves by staying with us again. Sincerely,

8/10 不錯

Miracle

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
sophie 於 2024年4月18日的回應
Thank you for completing the survey regarding your recent stay at our property. We hope to see you again soon.

8/10 不錯

ROBERT

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautifully maintained, old Hotel. Wonderful amenities and beautiful surrounding. Thoroughly enjoyed our stay.
於 2024 年 4 月住了 3 晚
Michael 於 2024年4月16日的回應
Hello Robert,Thank you for your kind words, we are glad you enjoyed your stay with us.Hope to see you again soon,

8/10 不錯

Jelani

讚好：整潔度、職員與服務和住宿狀況
Very nice stay! Only thing is the valets were a bit late getting our car but nothing crazy. Remember there is a $100 hold on your stay when you check in. And $55 of it is taken by parking. So not a huge con but take it into consideration
於 2024 年 4 月住了 1 晚
Valrie 於 2024年4月15日的回應
Good evening Jelani,Thank you for your great review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 優異

Robert (Old Bridge)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent accommodations, beautiful garden, friendly staff and walking distance to nearby restaurants.
於 2024 年 4 月住了 2 晚
Valrie 於 2024年4月15日的回應
Good evening Robert,Thank you for your great review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 優異

Thomas

讚好：整潔度、職員與服務、設施服務和住宿狀況
This is what hotels used to be like. Everything is clean and well taken care of, and the staff is professional but friendly. I will return.
於 2024 年 3 月住了 2 晚
Valrie 於 2024年4月13日的回應
Good evening Thomas,Thank you for your exceptional review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 優異

Danielle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Michael 於 2024年4月11日的回應
Hello Dannielle,Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.Hope to see you again soon.

10/10 優異

Natalia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel in a nice neighbourhood, very close to the metro and multiple restaurants. Regret that we only stayed for one night.
於 2024 年 4 月住了 1 晚
Sherry Qureshi 於 2024年4月13日的回應
Ms. Natalia we are so happy that you enjoyed your stay with us, we are looking forward to seeing you again.

8/10 不錯

Matt

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very much enjoyed our stay. Price and convenience to Metro and Zoo were the main drawing points Pros: convenience to the Metro; Zoo within walking distance; price (compared to hotels around the mall); plenty of space in the room (family of 4); onsite cafe for quick breakfast; variety of restaurants within walking distance; pool was heated (kids were fine but too cold for me); safe location; friendly staff Cons: in some areas, you can definitely tell the age of the building; $55 for parking; I wouldn't call the sheets terribly soft; drawback of being far away from sites if you needed to grab something (or change because of sudden rainstorm)
於 2024 年 3 月住了 5 晚
Valrie 於 2024年4月6日的回應
Good day Matt,Thank you for your great review, and thank you so much for choosing the Omni Shoreham for your previous stay. I hope you will come and visit us again soon.My Kindest Regards,Valrie.

2/10 很差

Jennifer

親子同遊
讚好：整潔度
不滿：職員與服務
Worst hotel stay. Their system was down all week we were there, even the cash register can’t work. Staff at the front desk were not professional. Two ladies at the front desk were chatting between themselves and we had to ask if “they are available to help”. Can’t believe this is the kind of hotel that serves important national events. Will not come back and will not recommend this place to our friends.
於 2024 年 3 月住了 6 晚
deborah 於 2024年4月6日的回應
We would like to apologize for the issue that you had why staying with.

10/10 優異

Michelle

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is very pleasant, the area is quiet, it has a beautiful garden, nice pool, rooms were cleaned everyday. There is a small coffee shop which was very convenient. The hotel is near the zoo, there is a cvs across the street and nice restaurants. Overall, my experience was very nice. I would return.
於 2024 年 3 月住了 3 晚
deborah 於 2024年4月6日的回應
Thank you for feedback. And we are happy you enjoyed your stay with us.

6/10 一般

Christine

家人同遊
不滿：設施服務和住宿狀況
The room is very outdated looks like a handy man came and did patch work the wall was cracked and bathroom tile broken there was an awful sewage smell in the hall the front was not knowledgeable but friendly
於 2024 年 4 月住了 2 晚
deborah 於 2024年4月6日的回應
WE like to think you for your feedback. and telling about your experience so we can adjust the problem that you had. for our next guest won't experience the same issue .

10/10 優異

Linda

讚好：整潔度
於 2024 年 4 月住了 1 晚
Michael 於 2024年4月11日的回應
Hello Linda, Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.It is our hope to serve you again in the near future.Kind regards

10/10 優異

Nathan (York)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
There was a carpet bug in our room and previous people's food leftovers in the fridge.
於 2024 年 3 月住了 3 晚
deborah 於 2024年4月6日的回應
We would like to apologize for the experience you had while staying at our property

8/10 不錯

Sharon

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is nice. Mostly well cared for - although we did have an ant problem in our 6th floor bathroom. The coffee situation is a big issue as the complimentary coffee is not available until late in the am. The only other option was to use the poor quality coffee maker in the room or pay 6$ for a cup that was not great. Budget hotels have better coffee game.
於 2024 年 3 月住了 4 晚
deborah 於 2024年4月6日的回應
we like to think you for your feedback. and we are looking forward to seeing you on your next stay.

10/10 優異

Jessie

讚好：整潔度、職員與服務和住宿狀況
Everything was handled in a nice way. Love the garden behind the hotel had beautiful tulips and cherry blossoms
於 2024 年 3 月住了 2 晚
deborah 於 2024年4月6日的回應
we thank you for your feedback. we are glad you enjoyed your stay with us.

8/10 不錯

Raimond

家人同遊
讚好：整潔度、設施服務和住宿狀況
Very nice hotel . Classic old style decor.
於 2024 年 3 月住了 3 晚
deborah 於 2024年4月6日的回應
Thank you for your feedback and we are happy that you enjoyed your stay with us.

6/10 一般

Ivan

於 2024 年 3 月住了 2 晚
Valrie 於 2024年4月22日的回應
Good evening Ivan,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. Please come and visit us again and let us know during your stay what we can do to make your stay more comfortable.My Kindest Regards,Valrie.

10/10 優異

Monet

讚好：整潔度、職員與服務、設施服務和住宿狀況
This is my second time here and will come back again.
於 2024 年 3 月住了 2 晚
deborah 於 2024年4月6日的回應
We will be looking forward to seeing you on your next visit.

8/10 不錯

Daniel (Woodland Park)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 2 晚
deborah 於 2024年4月6日的回應
We like to apologize that we did not meet your expectation. We hope you will consider us again in the near future..

10/10 優異

Krysta

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We definitely enjoyed our stay for the 2 nights we were there for Easter weekend. When we arrived Friday late afternoon, the hotels internet was down which resulted in the front desk having to do everything by paper. There was a long line to check in but the staff had a very organized and efficient system of getting everyone checked in appropriately according to what they reserved. I commend them for their speed and grace under not so great circumstances. The room was tidy and beautiful and the beds comfortable. The housekeeping team did a great job on our room while we were away for the day on Saturday and you can tell they pay attention to detail. The hotel overall was a great choice for us and we would definitely stay there again!
於 2024 年 3 月住了 2 晚
Michael 於 2024年4月4日的回應
Hello Krysta,Thank you so much for your kind words, we are so happy to see you had a blast this Easter Weekend.Hope to see you again in our property.

4/10 欠佳

aparna

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Check In took 3 hours. We were given a key to a occupied room. Then someone tried to enter our room multiple times at ,11pm
於 2024 年 3 月住了 2 晚
Michael 於 2024年4月11日的回應
Hello Aparna, We are really sorry to hear that you did not enjoy your stay with us.We had some technical issues for few days. It is our hope you give us another opportunity in the near future, we will recover this bad experience.Kind regards.

8/10 不錯

Ajith

於 2024 年 3 月住了 1 晚
Valrie 於 2024年4月22日的回應
Good evening Ajith,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 優異

Cindy

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good
於 2024 年 3 月住了 2 晚
Michael 於 2024年4月4日的回應
Thank you so much for your kind words!

2/10 很差

Sunil

家人同遊
No Air conditioner. Valet parking mandatory. Did not inform that parking is available outside. Check in was horrible. Server was down and we had wait for hours to check in. Manager was not helpful at all when requesting air conditioner. It was very hot at night. Very bad experience. Will not recommend this hotel to anyone
於 2024 年 3 月住了 2 晚
deborah 於 2024年4月6日的回應
We are apologizing for the inconvenience caused to you. Upon checking in because our system was down.

10/10 優異

Dhaval

讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2024 年 3 月住了 2 晚
Michael 於 2024年4月4日的回應
Thank you so much for your kind words Dhaval!

8/10 不錯

norma

讚好：整潔度、職員與服務和住宿狀況
Always stayed there. Always liked the rooms as well as lobby area, restaurants.
於 2024 年 3 月住了 2 晚
Michael 於 2024年4月4日的回應
Hello Norma,Thank you so much for completing the survey.Your kind words will be celebrated with the staff.See you next time!

2/10 很差

Himani

伴侶同遊
Extremely inefficient check in staff. Took us over an hour to check in. They also let guests cut in before their turn in line. And they do not care how much inconvenience their inefficiency causes the guests. They also have no option to park your car outside while you check in so the only option you have is to pay $55 for valet parking. To me it’s a great money making strategy. Check google reviews before booking. Might save you time.
於 2024 年 3 月住了 2 晚
Valrie 於 2024年4月6日的回應
Good day Himani,Thank you for your feedback, and thank you so much for choosing the Omni Shoreham for your previous stay. I sincerely apologize for the long wait during the check in process and any other inconveniences you faced during your previous stay. We had a company wide system outage as such the long delays. I hope you will come and visit us again so we can show you a great Omni experience.My Kindest Regards,Valrie.

10/10 優異

Anne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and very helpful staff! Would definitely return!
於 2024 年 3 月住了 2 晚
Michael 於 2024年4月4日的回應
Hello Anne,Thank you so much for completing the survey, your kind words will be celebrated with the team.It is our hope to serve you again in the near future.

10/10 優異

Janet

讚好：整潔度、職員與服務和住宿狀況
Great experiance
於 2024 年 3 月住了 2 晚
Michael 於 2024年4月4日的回應
Thank you so much for your kind words Janet!

4/10 欠佳

Douglas

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 3 月住了 2 晚
deborah 於 2024年4月6日的回應
WE here at the Omni Shoreham our entire team would like to apologize.

10/10 優異

Alain (New York)

商務旅客
讚好：整潔度和職員與服務
The hotel is nice and beautiful but bathrooms are old and uncomfortable.
於 2024 年 3 月住了 1 晚
Michael 於 2024年4月4日的回應
Hello Alain, Thank you so much for the nice rate.Hope to see you soon!

2/10 很差

Paola

於 2024 年 3 月住了 2 晚
Sherry 於 2024年4月21日的回應
Dear PaolaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.

6/10 一般

Michael

We had to stand in line for an HOUR to check in. We were offered nothing. Oh. A water.
於 2024 年 3 月住了 2 晚
Michael 於 2024年4月4日的回應
Hello Michael,I am really sorry we had to make you wait to check in. We never have been in this situation with our system down for so long.Hope you give us another opportunity to serve in the near future, we will do better.Thanks.