There was only one working eleavator to the room floors. My check-in was not the best. My first room was not what I reserved, then the second room the door wouldn't open due to a dead battery and the front desk clerk expected me to wait while they got someone to fix the issue (not acceptable at all). I let her know that was not acceptable and though she wasn't forthcoming about getting me another room, I let her know I would not accept waiting and I wanted another room. Finally the third room was what I reserved. I also asked for a discount since I was not happy about a check-in that should have been at most 10 minutes that ended up taking more than and close to 40 minutes. I am still waiting on a discount for a future stay. I would definitely choose the hotel again as it is in a great location. There needs to be additional training at the front desk when a customer is having check-in issues. After I finally got checked in up until my departure it was a great time and the children enjoyed themselves as well.
Louella
於 2025 年 7 月住了 2 晚
10/10 優異
Treasure
2025 年 7 月 11 日
讚好:整潔度、設施服務和住宿狀況
I loved the stay. Rooms were a little small. However the hotel staff was friendly and helpful. I was supposed to get a room with a balcony, however, when we arrived. I was told bookings from Expedia were 3 days behind with their system and couldn't give me a room with a balcony. However, the staff member upgraded my room at no extra charge with a balcony as a result of my inconvenience.
Treasure
於 2025 年 7 月住了 2 晚
2/10 很差
Raeshell
親子同遊
2025 年 7 月 6 日
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
Raeshell
於 2025 年 7 月住了 1 晚
8/10 不錯
Joseph (Bethesda)
伴侶同遊
2025 年 7 月 6 日
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
The property is nearby DCA. It’s quiet, convenient, safe, and clean.
Joseph
於 2025 年 6 月住了 2 晚
10/10 優異
Robin
2025 年 6 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice stay
Robin
於 2025 年 6 月住了 1 晚
2/10 很差
Shamita
親子同遊
2025 年 6 月 28 日
讚好:住宿狀況
不滿:整潔度
Blood on pillows, hair on bed , bathroom not wiped down and remote control to tv was greasy and dirty. Parking was convenient as well as area.
Shamita
於 2025 年 6 月住了 2 晚
8/10 不錯
Cristina
商務旅客
2025 年 6 月 27 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was close to a supermarket, train station, the Capitol. Service was fantastic
Cristina
於 2024 年 10 月住了 2 晚
10/10 優異
Renaldo
2025 年 6 月 27 日
Great customer service
Renaldo
於 2025 年 6 月住了 1 晚
6/10 一般
Michelle
2025 年 6 月 25 日
Michelle
於 2025 年 6 月住了 3 晚
10/10 優異
Norman
2025 年 6 月 25 日
Norman
於 2025 年 6 月住了 1 晚
6/10 一般
Amber
多人同遊
2025 年 6 月 12 日
讚好:設施服務
不滿:整潔度和住宿狀況
Sheets were not clean. Had to move rooms twice
Amber
於 2025 年 6 月住了 1 晚
6/10 一般
Hisham (Naples)
家人同遊
2025 年 6 月 7 日
讚好:整潔度和住宿狀況
The only problem was the club level launch was closed due to remodeling. The compensation of breakfast vouchers shouldn’t have been the solution. The privileges in the club launch is much more than just breakfast.
Hisham
於 2025 年 6 月住了 2 晚
10/10 優異
Keiko
2025 年 6 月 4 日
Keiko
於 2025 年 5 月住了 1 晚
8/10 不錯
ERICA
伴侶同遊
2025 年 6 月 1 日
讚好:整潔度和住宿狀況
不滿:職員與服務
The property advertises room service but the app didn’t work and no one was avaliable when calling. Staff wasn't very friendly, especially the attendant at breakfast.
ERICA
於 2025 年 5 月住了 2 晚
2/10 很差
Huseyin
家人同遊
2025 年 5 月 26 日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Hotel downgraded my room without my approval. I left a note to speak with a manager but no one called me back.
Huseyin
於 2025 年 5 月住了 4 晚
2/10 很差
Sigmund
2025 年 5 月 23 日
Horrible!! Flight cancelled couldn’t get there you would not refund. You suck!
Sigmund
於 2025 年 5 月住了 2 晚
10/10 優異
Christine
家人同遊
2025 年 5 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice atmosphere and walkable to many shops and restaurants! Clean and well staffed. Really appreciated the water and iced tea in the lobby!
Christine
於 2025 年 5 月住了 1 晚
8/10 不錯
Patricia
2025 年 5 月 21 日
讚好:整潔度和住宿狀況
Nice
Patricia
於 2025 年 5 月住了 7 晚
10/10 優異
Katherine (Alexandria)
商務旅客
2025 年 5 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always love coming to this Sheraton hotel, been coming here since I was 5. Great service and comfortable rooms!
Katherine
於 2025 年 5 月住了 1 晚
4/10 欠佳
Ehssan
家人同遊
2025 年 4 月 27 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
My wife got sever repository infection becuase of the bad condition of furniture inside the room.
Ehssan
於 2025 年 4 月住了 1 晚
10/10 優異
Cecilia
2025 年 4 月 26 日
Cecilia
於 2025 年 4 月住了 1 晚
10/10 優異
NANCY BAUR
伴侶同遊
2025 年 4 月 24 日
讚好:整潔度、職員與服務和住宿狀況
The suite was roomy and the bed was very comfortable. It was a lovely place to relax after a hectic day of sightseeing. Delicious breakfast buffet.