There was only one working eleavator to the room floors. My check-in was not the best. My first room was not what I reserved, then the second room the door wouldn't open due to a dead battery and the front desk clerk expected me to wait while they got someone to fix the issue (not acceptable at all). I let her know that was not acceptable and though she wasn't forthcoming about getting me another room, I let her know I would not accept waiting and I wanted another room. Finally the third room was what I reserved. I also asked for a discount since I was not happy about a check-in that should have been at most 10 minutes that ended up taking more than and close to 40 minutes. I am still waiting on a discount for a future stay. I would definitely choose the hotel again as it is in a great location. There needs to be additional training at the front desk when a customer is having check-in issues. After I finally got checked in up until my departure it was a great time and the children enjoyed themselves as well.
Louella
2025 年 7 月入住 2 晚
10/10 超赞
Treasure
2025 年 7 月 11 日
满意:清洁度、服务设施、住宿条件和设施
I loved the stay. Rooms were a little small. However the hotel staff was friendly and helpful. I was supposed to get a room with a balcony, however, when we arrived. I was told bookings from Expedia were 3 days behind with their system and couldn't give me a room with a balcony. However, the staff member upgraded my room at no extra charge with a balcony as a result of my inconvenience.
Treasure
2025 年 7 月入住 2 晚
2/10 糟糕
Raeshell
与家人及幼儿出行
2025 年 7 月 6 日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
Raeshell
2025 年 7 月入住 1 晚
8/10 还可以
Joseph,Bethesda
与配偶出行
2025 年 7 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
The property is nearby DCA. It’s quiet, convenient, safe, and clean.
Joseph
2025 年 6 月入住 2 晚
10/10 超赞
Robin
2025 年 6 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice stay
Robin
2025 年 6 月入住 1 晚
2/10 糟糕
Shamita
与家人及幼儿出行
2025 年 6 月 28 日
满意:住宿条件和设施
不满意:清洁度
Blood on pillows, hair on bed , bathroom not wiped down and remote control to tv was greasy and dirty. Parking was convenient as well as area.
Shamita
2025 年 6 月入住 2 晚
8/10 还可以
Cristina
商务旅客
2025 年 6 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was close to a supermarket, train station, the Capitol. Service was fantastic
Cristina
2024 年 10 月入住 2 晚
10/10 超赞
Renaldo
2025 年 6 月 27 日
Great customer service
Renaldo
2025 年 6 月入住 1 晚
6/10 一般
Michelle
2025 年 6 月 25 日
Michelle
2025 年 6 月入住 3 晚
10/10 超赞
Norman
2025 年 6 月 25 日
Norman
2025 年 6 月入住 1 晚
6/10 一般
Amber
团体旅客
2025 年 6 月 12 日
满意:服务设施
不满意:住宿条件和设施,清洁度
Sheets were not clean. Had to move rooms twice
Amber
2025 年 6 月入住 1 晚
6/10 一般
Hisham,Naples
与家人出行
2025 年 6 月 7 日
满意:住宿条件和设施,清洁度
The only problem was the club level launch was closed due to remodeling. The compensation of breakfast vouchers shouldn’t have been the solution. The privileges in the club launch is much more than just breakfast.
Hisham
2025 年 6 月入住 2 晚
10/10 超赞
Keiko
2025 年 6 月 4 日
Keiko
2025 年 5 月入住 1 晚
8/10 还可以
ERICA
与配偶出行
2025 年 6 月 1 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
The property advertises room service but the app didn’t work and no one was avaliable when calling. Staff wasn't very friendly, especially the attendant at breakfast.
ERICA
2025 年 5 月入住 2 晚
2/10 糟糕
Huseyin
与家人出行
2025 年 5 月 26 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Hotel downgraded my room without my approval. I left a note to speak with a manager but no one called me back.
Huseyin
2025 年 5 月入住 4 晚
2/10 糟糕
Sigmund
2025 年 5 月 23 日
Horrible!! Flight cancelled couldn’t get there you would not refund. You suck!
Sigmund
2025 年 5 月入住 2 晚
10/10 超赞
Christine
与家人出行
2025 年 5 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice atmosphere and walkable to many shops and restaurants! Clean and well staffed. Really appreciated the water and iced tea in the lobby!
Christine
2025 年 5 月入住 1 晚
8/10 还可以
Patricia
2025 年 5 月 21 日
满意:住宿条件和设施,清洁度
Nice
Patricia
2025 年 5 月入住 7 晚
10/10 超赞
Katherine,Alexandria
商务旅客
2025 年 5 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always love coming to this Sheraton hotel, been coming here since I was 5. Great service and comfortable rooms!
Katherine
2025 年 5 月入住 1 晚
4/10 很差
Ehssan
与家人出行
2025 年 4 月 27 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
My wife got sever repository infection becuase of the bad condition of furniture inside the room.
Ehssan
2025 年 4 月入住 1 晚
10/10 超赞
Cecilia
2025 年 4 月 26 日
Cecilia
2025 年 4 月入住 1 晚
10/10 超赞
NANCY BAUR
与配偶出行
2025 年 4 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
The suite was roomy and the bed was very comfortable. It was a lovely place to relax after a hectic day of sightseeing. Delicious breakfast buffet.