Sydney Waterman’s Cottage Hotels

"Staff were phenomenal. Great location, steps away from Circular Quay, the Opera House, and the Botanical Gardens. Very convenient for shopping or sightseeing. The only drawback is that the restaurant doesn't open until 6:30 am, so no morning room service for coffee. The in-room coffee is instant."

"Very disappointed with housekeeping. No turn down service by 9pm which was taken seriously by manager. But housekeeping ignoring our request for bottled water was basically ignored and after 30mins we had to check out. Very disappointing service because housekeeping is a very important service."

"Nice property with excellent & polite staff close to the many points of interest to visit with ample variety of restaurants to explore "

"The location was great. It is a short walk to George Street shops, restaurants and cafes and tram stop. It’s about a 10 minute walk to Circular Quay, the cruise terminal, The Rocks and Darling Harbour restaurants. Fantastic concierge service. Easy flat undercover drop off for vehicles and reception desk. No steps. Great vehicle access from the Harbour Bridge and the M8 to the airport. Large bedroom with plenty of room for our 4 large suitcases. Large bathroom with nice bath and separate shower. Plenty of mirrors. The indoor swimming pool has a small outdoor balcony that gets afternoon sun and there are good changing rooms. "

"Chloe at the font desk and Nathan at the pool bar were awesome. Hotel location is perfect!"

"In desperate need of renovation, at least a replacement of carpet and upholstery. Still the same after 30 years. Our pillows had such a strong odour coming from them that I needed to ask for new pillows. Room smells unpleasant, and so do the carpeted hallways. We booked through Hotels.com and got, what we thought, was one of the worst rooms in the “deluxe “ category. Staff very friendly and good room service. "

"Yes"

"Excellent location "

"I recently stayed at The Star Grand Sydney and had a mixed experience. The room itself was well appointed, with really great lighting and easy-to-use controls, which I appreciated. However, the mattress felt very old and wasn’t particularly comfortable, which made it difficult to get a good night’s sleep. The room also looked like it could benefit from a proper deep clean,  there were noticeable stains and some mould around the shower drains that detracted from the overall feel. The property as a whole feels a bit tired, almost like it hasn’t been refreshed in quite some time. It gives the impression that maintenance and updates may not be a priority anymore. I was also surprised that there weren’t many food options directly within the casino area, which made dining less convenient than expected. The biggest issue was the check-in process. I arrived around 2:30 pm and ended up waiting nearly an hour just to check in. Their systems seem very dated and the process was incredibly slow, which was frustrating after a long day of travel. On a positive note, the valet staff and attendants were absolutely lovely & friendly, welcoming, and genuinely helpful. They were definitely a highlight of the stay. Overall, while there are some nice aspects to the property, the slow check-in, ageing facilities, and cleanliness issues made the experience less enjoyable than it could have been."