大堂

威爾士王子酒店的評價

2.5 out of 5
威爾士王子酒店
Alberta-5, Waterton National Park, Waterton Park, AB

評價

8.8

優異

10 分評分,優異;260 則評價中有 146 則" "
8 分評分,不錯;260 則評價中有 81 則" "
6 分評分,一般;260 則評價中有 18 則" "
4 分評分,欠佳;260 則評價中有 13 則" "
2 分評分,很差;260 則評價中有 2 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

7.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Chris

於 2023 年 5 月住了 3 晚

10/10 優異

Brian

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautifully historic with wonderful staff
於 2023 年 9 月住了 1 晚

8/10 不錯

Robert

家人同遊
讚好:整潔度和職員與服務
Property needs to be updated. Service was good. Employees were friendly.
於 2023 年 9 月住了 1 晚

10/10 優異

James (Carthage)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved our stay.
於 2023 年 9 月住了 1 晚
Autum S 於 2023年11月1日的回應
Thank you for taking the time to review your stay at the Prince of Wales Hotel. We appreciate your feedback and are happy to hear you enjoyed your time with us. We look forward to any future visits you may plan.

10/10 優異

Antonio

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Must see and stay
What a wonderful experience. Hotel is just beautiful!
於 2023 年 9 月住了 1 晚
Autum S 於 2023年11月1日的回應
Thank you for taking the time to review your stay at the Prince of Wales Hotel. We greatly appreciate your positive feedback and wonderful photos. We hope to see you again.

8/10 不錯

George (Loveland)

不滿:住宿狀況
Hotel was overall dirty. Common areas carpet dirty. Internet out the whole time. Needs to be upgraded!! Surroundings were A . Mountains magnificent.
於 2023 年 9 月住了 2 晚
Katarina 於 2023年9月16日的回應
Hello George,Thank you for staying with us during your visit to Waterton Park. We truly appreciate your comments. Please accept our sincere apologies about our wifi, it was not working due to unforeseen problem which we were able to address.I apologies if the carpet wasn't up to our standard, I would like to ensure you that our carpets are vacuumed and carpet cleaned on regular basis.I would like to thank you again and would like to ensure you that your comments help us to improve our services.We hope to welcome you back again soon.Kind regards,Katarina

10/10 優異

Rob

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall excellent experience. Just love it here
於 2023 年 9 月住了 3 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年9月6日的回應
Thanks for your feedback, Rob. We really appreciate your nice words. Hope you have an amazing day.

8/10 不錯

Steven

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
Very noisy. Hard to sleep. No coffee provided in the rooms. Staff was very friendly, but short handed
於 2023 年 9 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年9月4日的回應
Hello, Steven.Thanks for your feedback. We are sorry you had a hard time sleeping. Regarding coffee, we have complimentary coffee every morning from 6:00 to 7:00 am. Please, if you could provide us more details about your experience, we can take notice of all and make sure we can provide a better experience in the future.

10/10 優異

Gail

於 2023 年 9 月住了 1 晚

8/10 不錯

Charlene

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年8月16日的回應
Thanks so much, Charlenne, for your feedback. Hope you had a nice experience with us. If there is something else you think we could do to improve our services please feel free to let us know.

8/10 不錯

thomas

於 2023 年 8 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年8月22日的回應
Thanks for your nice rate, Thomas. We really appreciate it. If there is any detail you would like to add into your experience while staying with us, please let us know. Hope you had a nice day.

10/10 優異

Harold

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Historic building, great view, and staff was polite and friendly.
於 2023 年 7 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年8月1日的回應
Thanks so much Harold for your kind feedback. We hope to see you around at Prince of Wales in a near future.

10/10 優異

MIHAI

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location quiet Quick check in Clean room and bathroom
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年8月1日的回應
Thanks so much Mihai for your nice feedback, we really appreciate your opinion and we are glad you had a nice experience with us. We hope to see you again at Prince of Wales in a near future.

10/10 優異

Victoria

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay! It was beautiful and convenient to the hikes we were planning. A highlight of our trip for sure.
於 2023 年 7 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年7月28日的回應
Thank you so much, Victoria, for your nice feedback. We are glad that your trip was successful and fun. Hope to see you around again at Prince of Wales Hotel.

10/10 優異

RANDY

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is an architecturally beautiful building that invites your eyes to wander over it's incredibly intricate details. The views from every window are spectacular whether looking at the mountains or the lake. The staff are College aged and hailing from Canada and several other countries. All are very outgoing and helpful. Each is attentive to your needs and willing to assist. Their knowledge of the areas features and history are both interesting and useful.
於 2023 年 7 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年7月26日的回應
Good morning, Randy. Thanks so much for your kind feedback. We wish to see you again around Prince of Wales Hotel. Hope you have a great day.

4/10 欠佳

Karlin

不滿:住宿狀況
It was built in 1927 and not much has been refreshed since then. If you like that kind of thing then it’s great, but for me it was old and creepy.
於 2023 年 7 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年7月14日的回應
Hello, Karlin. Sorry for your bad experience. The essence of the hotel is to give an old fashioned look and experience, as well as promoting human-nature interaction. We will take your feedback as well so we can improve our services in the future. Hope you have a nice day.

10/10 優異

Francisco

於 2023 年 7 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年7月29日的回應
Thanks Francisco for your review. We really appreciate it. Hope you have a nice day.

10/10 優異

John

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The staff weee wonderful. They are excited about their jobs. Luggage guys hard working.
於 2023 年 7 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年7月7日的回應
Good afternoon John. Thank you very much for your feedback. It motivates us to do a better job every day.We hope you have a nice day and wish to see you back soon.

6/10 一般

Kirk

讚好:職員與服務
Historic unique property - but no AC was a bummer. There were box fans, but no outlet near the window. You can hear you neighbors through the door. the $12 parking is unwarranted given the price of the rooms.
於 2023 年 6 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年7月8日的回應
Thanks for your message, Kirk. Sorry for the inconveniences. Your feedback will help us to improve our future services. We hope you had a nice day.

10/10 優異

Jeff

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
We enjoyed our stay here. It would have been nice to have coffee available in our room
於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年7月5日的回應
Hello Jeff, and thanks for the feedback. Complimentary coffee is available 6 am to 7 am everyday. Hope you have a great day and we also wish to see you again here.

10/10 優異

Renata

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月30日的回應
Thanks for the feedback, Renata. Hope you have an awesome day. Please, come and visit us any time soon.

10/10 優異

Michael

讚好:整潔度、職員與服務和住宿狀況
Very unique hotel with amazing view, friendly staff, and convenient to cozy little town of Waterton
於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月27日的回應
Good afternoon, Michael!Thanks for the review, we really appreciate your words and feedback. Hope to see you again in the future at Prince of Wales Hotel.

10/10 優異

DIANE (LaPine)

於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年7月12日的回應
Thanks for your nice response, Diane! Wish you a great day and hope to see you soon.

10/10 優異

Steven

於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年7月11日的回應
Thanks for your kind response, Steven. We wish to see you again at Prince of Wales in a near future.

10/10 優異

john

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent , friendly caring staff. Very windy.
於 2023 年 6 月住了 1 晚
Mitchell Avery Front Desk Agent 於 2023年6月21日的回應
We're glad to here you had a good time at the Prince Of Wales Hotel. We hope to see you again

10/10 優異

Peter (Lake Oswego)

讚好:整潔度、職員與服務和住宿狀況
Fantastic view. Staff exceptional.
於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月18日的回應
Thanks Peter for your nice feedback. Hope you had an amazing day and look forward for your next visit at Prince of Wales

8/10 不錯

Kenneth S.

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Historic building.
於 2023 年 6 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月17日的回應
Thanks for your nice response, Kenneth. If there is something else you can comment us so we can keep improving our services, please let us know. Hope you have a nice day and also hope to see you soon.

10/10 優異

trish

讚好:整潔度、職員與服務和住宿狀況
Wonderful!
於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月16日的回應
Good afternoon, Trish!Thanks for the feedback, we really appreciate your opinion.

10/10 優異

Michael

讚好:整潔度、職員與服務和客房舒適度
Anniversary return
Wonderful staff, great hotel, perfect location. Hotel needs many updates. Hopefully the owners will invest to take care of decking outside, roof, update rooms...
於 2023 年 6 月住了 3 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月14日的回應
Thanks for your nice comment, Michael. It's important for us every feedback we can have from our guests. Hopefully, the hotel can have some of these updates in the future. Hope you have an amazing afternoon.

8/10 不錯

Edward

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Didn't like that we had to pay for parking. That was ridiculous !!
於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月14日的回應
Hi, Edward. I hope you are doing ok. Thanks for the comments. So sorry if you had that impression. Every person that comes, even visitors, have a parking fee in the hotel. Have a nice afternoon.

10/10 優異

Shirley

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Historical hotel and views. Staff was very friendly and helpful.
於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月14日的回應
Hi, Shirley. Thanks for the nice response and feedback. We are glad you enjoyed your stay.

10/10 優異

Randall

於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月14日的回應
Hello, Randall. Thanks for the feedback. We are glad you enjoyed your stay.

8/10 不錯

Brian

於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月30日的回應
Thanks for the feedback, Brian. What do you think about your visit? Was it good? Hope you have a nice day.

10/10 優異

joan

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The staff was very friendly and helpful. Our room was very nice and clean with a large bathroom. We had an excellent dinner and some interesting cocktails.
於 2023 年 6 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月12日的回應
Thanks for the nice comments, Joan. We really appreciate your opinion.

4/10 欠佳

Dailyn

不滿:職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月14日的回應
Hello, Dailyn. Thanks for your review. So sorry you had a bad experience. Can you please let us know what went bad so we can do a follow up of the situation? Have a nice day.

10/10 優異

Harold

於 2023 年 6 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月12日的回應
Thanks for your kind response, Harold. We really appreciate our guest's responses and opinions.

8/10 不錯

James

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great service and clean.
於 2023 年 6 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月8日的回應
Thanks for your feedback, James. We really appreciate your opinion. Have a great day

10/10 優異

F.D.

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Beautiful view of the mountains. Town was charming and quiet. Close to wonderful hikes and nature.
於 2023 年 6 月住了 4 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月7日的回應
Thanks for the feedback. We really appreciate our guest's opinions and we are also happy that you enjoyed your staying. We hope to have you here again soon.

10/10 優異

Devon

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Very unique experience with excellent staff and on site amenities. The room was comfortable and charming. The lobby view is spectacular. Noise from the central atrium can be heard in the room but that was part of the charm and it was quiet at night. Would stay again.
於 2023 年 6 月住了 1 晚
Katarina 於 2023年6月5日的回應
Hello Devon,Thank you for reviewing your recent stay at the Prince of Wales Hotel. We appreciate your positive comments and we hope to welcome you again.Warm regards,KatarinaFront Desk Manager

8/10 不錯

Grace

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Enjoyed the spectacular views. Missed a TV
於 2023 年 5 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月4日的回應
Thanks Grace for your comment, we really appreciate it. The reason why we don't have a TV here is for guests to enjoy the nature and wild life. So sorry if that was an inconvenience.Hope you have a nice day.

10/10 優異

Lisa (Calgary)

伴侶同遊
讚好:整潔度和職員與服務
This iconic property has amazing views! The hotel common areas are very pleasant. Rooms need some work but all in all a bucket list checked.
於 2023 年 6 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月3日的回應
Thanks for the nice comments, Lisa.We really appreciate your feedback. It will help us to improve our service for the future.We wish you a nice afternoon.

8/10 不錯

Tim

於 2023 年 5 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月4日的回應
Thanks for your feedback, Tim. We really appreciate it. If there is something else you would like to comment in order to improve a future visit from you, please let us know. We are always happy to listen to our guests reviews. Have a nice day.

10/10 優異

Joan

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Such a charming, historic place with a priceless view day and night. And the staff in the hotel as well as the restaurant and pub are wonderful- nice, helpful, welcoming, interesting- you name it. We love it there.
於 2023 年 5 月住了 3 晚
Dimitry Rodriguez- Front Desk Assistant Manager 於 2023年6月1日的回應
Hello, Joan.Thanks for your comment, we really appreciate and value every feedback from our guests. We are glad your experience was great, and hope we can have you back soon.

8/10 不錯

Gyle

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年6月1日的回應
Dear Gyle,Thanks for your rate. We really appreciate it. If there is something else you can recommend us to do to make your experience even better, please feel free to let us know. Have a nice day.

10/10 優異

Nancy

於 2023 年 5 月住了 1 晚
Mitchell Avery Front Desk Agent 於 2023年6月21日的回應
We're glad that you had a great time here at the Prince Of Wales Hotel. We hope to see you again soon!

10/10 優異

Catherine

於 2023 年 5 月住了 1 晚
Katarina 於 2023年6月19日的回應
Dear Catherine,Thank you for staying at Prince of Wales Hotel we are pleased you had a good time.We hope to welcome you back again soon.Warm regards,Katarina

10/10 優異

Gent

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Katarina 於 2023年5月28日的回應
Hello Gent,Thank you kindly for your positive review. We are very pleased to hear your enjoyed the time at the Prince of Wales Hotel and we hope to welcome you back again soon.Warm regards,KatarinaFront Desk Manager

4/10 欠佳

Edward (Duvall)

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
The shower had such a tiny flow it was useless, beds uncomfortable. The rooms had adjoining doors which were ;locked but had big gaps underneath so you could hear everything going on in the next room, so if your neighbor listens to cellphone music at 6 am it wakes you up, or if people are talking and laughing at midnight guess who is not getting any sleep?
於 2023 年 5 月住了 2 晚
Katarina 於 2023年5月27日的回應
Hello Edward,Thank you for your recent stay at the Prince of Wales Hotel. We really appreciate all your comments which help us to improve service we provide.I hope you had a chance to advise us about the shower head and bed in your room during your stay.Our apologies for noise coming from room next door, we would be happy to address as soon as we would be contacted.We hope to welcome you back again soon.Warm regards,Katarina Zagorova

10/10 優異

Lixin

於 2023 年 5 月住了 1 晚
Dimitry Jacome - Front Desk Assistant Manager 於 2023年5月25日的回應
Thanks for your review, we hope you had a nice time with us. If there is anything else we can do for you please let us know.

6/10 一般

theo

於 2023 年 5 月住了 1 晚
Dimitry Rodriguez - Front Desk Assistant Manager 於 2023年5月25日的回應
Thank you some much for your post-stay review. We truly sorry that your experience didn't fulfill entirely your expectations. Please, if there is something you would like to add so we can improve your experience for a second visit, please let us know. We are always happy to listen what our guests have to say. Have a wonderful day.