"Everything was great. Except for the lady that checked us in on Friday night. She was not at the desk, and there was no way to call someone. She never smiled, or made an expression or said thankyou. Like a rude statue. Everyone else I interacted with at the hotel was very polite and helpful. We got a downstairs room, right by the pool, and we had a lot of fun. Everything we needed was close by. We will stay again. Even if grumpy is at the desk."