Weldon Spring Heights Hotel with Pool

"Room was reasonably clean and intact. Location was good (for access to Forest Park, the Hill, and the Botanical Gardens). Looks like a formerly decent big hotel that must have lost its big-name franchise. Carpets in common areas appear to have been cleaned, but stretched/damaged in the process. Room had no Kleenex... and front desk couldn't provide any. Sink in bathroom was cracked and crudely patched, but functional. Toilet flushed, but very slowly...with the outcome always in doubt. Tub functioned properly. In short: About what I might have expected ... if it had been about 1/3 the price I was charged."

"Did not offer by front desk."

"Checked in no room phone to call front desk. Pull out couch had no sheets, blankets or even a pillow in the room. I called - we are out of blankets and pillows. What? Went to the pool area no towels. Back to front desk to ask for pool towels, I get bath towels but can't mix with pool towels so i was asked to bring them back to the front desk when done. the front clerk said again we have no blankets or pillows... I said I am confused you allow rooms with pull out beds but can't prepare for it? Gentleman there said I can find you a pillow. Got my pillow and "pool towel" headed back to the room my key won't work...so I head down to the pool with the pillow and towels. Get back from the pool and 1 bath towel and 1 wash cloth. My reservation was for 3. Are you kidding me? Called down and got towels. Leaving to go to some activities in the area. Stop at front desk to say my key won't work. Was told if I replace this one key your other 2 key cards won't work. Do you need me to replace all of them. Yes I still need 3 cards. Front clerk said I don't appreciate your attitude. No apology etc. Shocked by the lack of customer service. Grant it i just walked up when she on the phone telling another customer sorry we are not refunding you we tried other options and you declined them so maybe she was on edge. Other guests stated thier sheets smelled like urine. Outside door not"

"Cable stop working on last day"

"I WILL NEVER STAY HERE AGAIN "

"The drain in the bathtub wasn't draining so it was difficult to take a shower, other than that it was fine."

"Breakfast was fresh and hot. Staff was excellent.."

"It was a great affordable place to sleep. It was clean, the floors are not carpeted so that adds to the clean factor but nose reduction was not great. Any and every nose in the hall could be heard in our room. Amenities were limited, no shampoo or conditioner provided in the room. Not a big deal for most just something to consider when staying."

"A/C was out in a conference room we rented. Asked for fans and got one small box fan. Not enough!! Room was dirty when we arrived. The stay rooms were in bad shape too. Clean, but poorly maintained."