大堂休息区

关于吉尔默公寓式酒店的点评

3.5 out of 5
吉尔默公寓式酒店
10 Gilmer Terrace, Wellington

点评

8.8

超赞

10 分 - 超赞。506 条好评,共有 1105 条点评" "
8 分 - 还可以。473 条好评,共有 1105 条点评" "
6 分 - 一般。103 条好评,共有 1105 条点评" "
4 分 - 很差。16 条好评,共有 1105 条点评" "
2 分 - 糟糕。7 条好评,共有 1105 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

8.4/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

真实旅客

满意:清洁度、员工和服务、客房舒适度
Staff are very nice and helpful. However, it would be better to let guests know the hotel is under renovation in advance.
2018 年 5 月入住 2 晚
General Manager 于 2018年06月5日 的回复
Thank you for your feedback.

10/10 超赞

Xin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
物有所值
去商业街只要5-10分钟,房间设施比较全。
2018 年 2 月入住 2 晚
General Manager 于 2018年03月20日 的回复
Thank you for your review. Hope to see you again.

6/10 一般

真实旅客

Room to improve
There are room to improve the cleanliness of the rooms.

6/10 一般

ming,HKG

满意:员工和服务
鄰近市中心
到埗酒店第二日深夜就發生7.5級地震, 當時不知怎麼辦,酒店又沒有員工,又沒有指引 .可能當地人習慣不當一回事,餘震頻繁,唔敢瞓 住9晚,最少有三日沒有執房,沒有倒垃圾桶. 最少五日沒有清潔厠所及換毛巾

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
於市中心,十分方便

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice & tidy. Recommend !
Free wifi extremely slow

10/10 超赞

Zoe

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful place to stay. There is everything you need in the room!

8/10 还可以

Celia

满意:清洁度、员工和服务、客房舒适度
Good location, helpful staff
Close to the city centre and railway station, the staff are helpful and friendly.

10/10 超赞

Qianping,China

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good!
去公寓的路有点难找,拉着行李箱走大斜坡,到了公寓服务生告诉我们有short cut,太方便了,转个弯就到市中心;公寓设备齐全,连洗衣机都有,房间和客厅还有门隔开;服务一流。下次再来惠灵顿一定再住这里!

10/10 超赞

yadong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

HO YI,Taiwan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很棒
櫃檯人員很友善 房間乾淨 床很舒適 廚房用品齊全 wifi免費 我們花了兩晚在這 有機會會再回訪

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

Raewyn

与家人出行
满意:清洁度
For my group the option of bedrooms was good and this is why we choose to stay there. The directions for cutting thru carpark were unclear at the start but got it sorted.
2024 年 5 月入住 2 晚
Rachel 于 2024年05月23日 的回复
Thank you for your feedback Raewyn, we're glad you enjoyed your stay overall once instructions became clear. our staff is always happy to assist and answer any questions you might have about the area.

8/10 还可以

Gregory John

满意:服务设施,清洁度
Apartment small but entirely functional for our needs as were out and about most of the 6 days we stayed there. It got easier once we found out how to avoid climbing up the steep Plimmer Steps ( by judicious use of nearby elevators and lift). Some small improvements would include glassware, crockery and cutlery settings for 4 people ( even though only a 2 person unit). This would allow us to have visitors very occasionally and not to have to wash our dishes quite as often. Also, the two external window catches needed adjusting or replacing and there was a smell coming from the shower drain sump in the middle of the bathroom floor. None of the above were majors to us but may not be satisfactory to future guests
2024 年 5 月入住 6 晚
Rachel | Reservations 于 2024年05月13日 的回复
Thank you so much for your fabulous review Gregory John, we appreciate all your comments on how we may improve and will take these into consideration. Thank you once again!

10/10 超赞

Debby

满意:住宿条件和设施,清洁度
Great communication, for after hours entry
2024 年 5 月入住 2 晚
Rachel | Reservations 于 2024年05月6日 的回复
Thank you so much for your feedback Debby, we hope you stay with us again soon!

10/10 超赞

Philip

I stayed with this hotel on and off throughout the protest in Wellington because they weren’t anti vax. Have always stayed there since. Always clean, always tidy, incredibly helpful and beds are beautiful! Highly recommend
2024 年 4 月入住 2 晚
Rachel 于 2024年04月28日 的回复
Thank you Philip, we appreciate your comments so much and will pass them on to the rest of the staff. We look forward to welcoming you back again on your next stay!

10/10 超赞

Alma

满意:住宿条件和设施,清洁度
Its located at the heart of the city
2024 年 4 月入住 1 晚
Rachel 于 2024年04月28日 的回复
Thank you Alma, we hope to see you stay again soon!

8/10 还可以

John,Dunedin

与配偶出行
满意:住宿条件和设施
Clean, comfortable, well situated for the city.
2024 年 4 月入住 4 晚
Rachel 于 2024年04月28日 的回复
Thank you so much John, we're glad you enjoyed your stay.

10/10 超赞

seth

满意:住宿条件和设施,清洁度
Easy to find and get around
2024 年 1 月入住 2 晚
Rachel 于 2024年04月28日 的回复
Thank you so much Seth! we hope to see you stay again soon!

8/10 还可以

Steven

满意:住宿条件和设施,清洁度
Very comfortable apartment
2024 年 4 月入住 2 晚
Rachel 于 2024年04月28日 的回复
Thank you so much Steven, we hope to see you stay again soon!

10/10 超赞

Machia

商务旅客
满意:清洁度、服务设施、住宿条件和设施
This is quite nice place to stay. Very clean and quiet. Close to everything, supermarket, bus stop, cafe, restaurant, fast food and so on. Staffs are very kind and friendly. I am sure to stay here again if I need to stay in Wellington!
2024 年 3 月入住 10 晚
Rachel 于 2024年04月4日 的回复
Thank you so much Machia, We're very glad you enjoyed your time here and we look forward to welcoming you back on your next visit to Wellington.

10/10 超赞

Tiffany

2024 年 3 月入住 3 晚
Rachel 于 2024年04月28日 的回复
Thank you Tiffany, we're glad you enjoyed your stay!

8/10 还可以

Lisa

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Ease of access and proximity to the downtown core, shopping, restaurants, pier, museum, and cable car. The hotel staff were communicative, friendly, and accomodating. The beds were extremely comfortable and the space was clean and well stocked.
2024 年 3 月入住 3 晚
Rachel 于 2024年04月3日 的回复
Thank you so much Lisa, we're glad you enjoyed your stay with us and we look forward to welcoming you back soon!

10/10 超赞

Pamela

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Gimler Hotel was a great Wellington stay. The staff were friendly and even gave us short cut to main shopping district. The location was very central and the amenities in the room were great.
2024 年 3 月入住 2 晚
Rachel 于 2024年04月3日 的回复
Thank you so much Pamela, we will pass your compliments to our staff. We take pride in having a friendly staff and your compliment is appreciated.

6/10 一般

Douglas,Castle Rock

与配偶出行
满意:清洁度
Early morning trash pickup, noisy exhaust fan in bathroom that ran in conjunction with the light switch sounded like a jet engine. The seating furniture was dated and tired (not comfortable). No heat or air controls and windows do not open.
2024 年 3 月入住 3 晚
Rachel 于 2024年04月3日 的回复
Thank you for taking the time to leave a review Douglas, we take all feedback seriously as it helps us to improve our services. We hope when you stay again you will find we have made some improvements.

10/10 超赞

Evan

满意:住宿条件和设施,清洁度
All we could have wanted. Especially appreciated them sharing how to use the elevator in a nearby parking garage so we did not have to hike up the steep hill to get to the shopping area and the rest of the city.
2024 年 3 月入住 4 晚
Rachel 于 2024年03月20日 的回复
Thank you so much for your feedback Evan. We hope you stay with us when you visit Wellington next.

6/10 一般

Diane

与配偶出行
Central location
2024 年 3 月入住 3 晚
Rachel | Reservations 于 2024年03月19日 的回复
Thank you for your feedback Diane, please let us know the areas you felt were lacking in your stay here so we can make improvements.

10/10 超赞

Anna

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Really enjoyed our stay. Highly recommend Gilmer Apt. Hotel
2024 年 3 月入住 1 晚
Rachel 于 2024年03月12日 的回复
Thank you so much Anna, we are glad you enjoyed your time with us and we hope to see you again soon!

6/10 一般

Donna

与配偶出行, 团体旅客
满意:服务设施
Hard to get to, older, very small rooms, not enough comfy chairs for four people, and we had mistakenly thought there were two bathrooms. A room for two couples is tough with only one bathroom. Hallways are tight, emergency exits are not well marked and are not in the ends of the building.
2024 年 3 月入住 3 晚
Rachel 于 2024年03月11日 的回复
Hi Donna, We're sorry to see that your stay with us did not meet your expectations, we are grateful for the feedback as it helps us to improve our services.

6/10 一般

Miguel García

与配偶出行
满意:住宿条件和设施
不满意:服务设施,清洁度
The apartment wasn’t cleaned in the day we stay there, just removed the trash but didn’t changed towels, do the bed, whash dishes not clean the floor. When we complained the just did the bed and changed towels but didn’t cleaned the floors
2024 年 2 月入住 2 晚
Rachel 于 2024年03月11日 的回复
Hi Miguel, We are disappointed your stay did not meet your expectations. At Gilmer we are trying as best we can with sustainability efforts which means we aim for guests to reuse sheets and towels as often as possible. (This is detailed in each room on a photo frame) As a result our daily housekeeping will only include a restock of things in the bathroom or kitchen and we will only change towels and linen on request.

10/10 超赞

Sue

商务旅客
满意:清洁度、服务设施、住宿条件和设施
Great place to stay, close to the city but quiet
2024 年 2 月入住 2 晚
Rachel 于 2024年02月26日 的回复
Thank you Sue for your feedback, we're glad you enjoyed your time here and look forward to hosting you again!

10/10 超赞

ANTHONY

与家人出行
满意:客房舒适度,清洁度
Great people
Excellent customer service, great stay, close to the centre.
2024 年 2 月入住 3 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you so much Anthony, we're glad you enjoyed your time with us and we hope to see you again soon!

8/10 还可以

Nancy

满意:客房舒适度,清洁度
Great value and location
Great value and location. However there are a lot of outdoor stairs to walk to get downhill to the main shopping streets. We enjoyed the extra exercise but it would be strenuous on others not so fit! Staff especially housekeepers were very friendly and accommodating. In room laundry facility didn’t work well so I was able to access the aparthotel’s own laundry room.
2024 年 2 月入住 2 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you for you review Nancy, We're glad you were able to encounter our great team. On your next stay please ask the reception staff about the lift access to the shops and we'd be happy to point you in the right direction.

2/10 糟糕

Narsi

不满意:服务设施
Terrible place
2024 年 2 月入住 1 晚
Rachel | Reservations 于 2024年02月19日 的回复
Hi Narsi, we're sorry to see you did not have a good experience with us, please let us know what particularly made your stay so poor so that we can remedy this and improve.Thanks

10/10 超赞

Eva

满意:客房舒适度,清洁度
Great value stay!! Thank you!
Stayed 6 nights and had a fantastic stay. Reception and cleaning staff were brilliant and apartment hotel room was clean and comfortable with a huge comfy bed!! Loved the Tuatara coffee and other little touches in the room. Good security with the key fob. Shame that the gym and pool are not located on site but an excellent facility is just around the corner. Have recommended to others and would stay again if in Wellington. Thank you!!!
2024 年 1 月入住 5 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you so much Eva, we take pride in having an amazing staff and we're glad this contributed to your trip to Wellington. We look forward to welcoming you back soon.

8/10 还可以

ALICIA

与配偶出行, 商务旅客
满意:住宿条件和设施,清洁度
Would benefit from air conditioning. Great stay, clean comfortable and well appointed
2024 年 2 月入住 2 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you Alicia for your feedback, we're working on having a better cooling system but we hope this does not deter you from coming to stay again.

10/10 超赞

Scott

满意:客房舒适度,清洁度
2024 年 2 月入住 3 晚
Rachel | Reservations 于 2024年03月19日 的回复
Thank you Scott! We hop to see you stay again.

10/10 超赞

Naomi

满意:客房舒适度,清洁度
2024 年 1 月入住 3 晚
Rachel | Reservations 于 2024年03月19日 的回复
Thank you very much Naomi! We're glad to see you enjoyed your stay, please do come again.

8/10 还可以

真实旅客

满意:客房舒适度,清洁度
Good choice for downtown
Great location, comfortable bed and very pleasant staff. Would stay again next time I am in Wellington.
2024 年 1 月入住 2 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you for your feedback, we look forward to hosting you again soon.

10/10 超赞

Hemant

团体旅客
满意:客房舒适度,清洁度
Safe and clean hotel in a great location
We needed access to a washer and dryer and Gilmer was one of the few that had units with laundry facilities. The location was excellent - walkable to restaurants and shopping. Onsite parking was a great bonus. The building is safe, clean and well maintained. It is a little dated and a has a city apartment feel to it and does not offer any plush hotel ambiance or amenities.
2024 年 1 月入住 1 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you so much Hemant, we're glad you enjoyed your stay with us and hope you're bale to come again soon!

10/10 超赞

Patsy

满意:住宿条件和设施,清洁度
We stay at the Gilmer apartments whenever we’re in Wellington, great spot, handy to everything
2024 年 1 月入住 3 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you so much Patsy, we take pride in providing good service to all our guests and we look forward to welcoming you back on your next stay. Thanks

8/10 还可以

Paul

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Great room, conveniently located; all amenities, so v. useful. But there was a heatwave, and no a/c, so had to use upright fan. It helped, but didn't quite do the job. Otherwise, no complaints!
2024 年 1 月入住 2 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you for your feedback Paul, Unfortunately you stayed with us on our hottest days and we apologise for the discomfort. We hope you're able to stay with us now that it's getting cooler and you will find the rooms are much betterThanks

2/10 糟糕

Tracey

2024 年 1 月入住 2 晚
Rachel | Reservations 于 2024年03月19日 的回复
Hi Tracey, We're sorry to see you did not enjoy your stay with us. please provide details of where you think we could improve on, we would appreciate this so much.

8/10 还可以

Susan

与家人及幼儿出行
满意:住宿条件和设施,清洁度
Very hot during our stay in ground floor appartment. Window in bedroom did not have security latch so could not be left open at night. Ideally this should be addressed. Fan helped.
2024 年 1 月入住 2 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you for your valuable feedback Susan. We apologise for not noticing the broken window latch but have since fixed the issue. We hope you are able to stay again and have a better experience.

4/10 很差

Kenneth

不满意:客房舒适度,清洁度
Retired doctor
Worse ever !
2024 年 1 月入住 5 晚
Rachel | Reservations 于 2024年03月19日 的回复
We're sorry your stay with us did not meet your expectations, please elaborate on your experience so that we may make improvements.

8/10 还可以

Aidan

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Rachel | Reservations 于 2024年03月19日 的回复
Thank you for your review Aidan, we hop you stay with us again.

6/10 一般

真实旅客

不满意:清洁度
OK for flying visits
Checking in was straightforward, room was spacious but it looks like it has suffered from a lot of wear and tear. Shower head was broken on the stream selector and the housekeeping staff had failed to replace the complimentary shampoo and body scrub tubes from the previous tenant. Fortunately we had access to the local supermarkets by car.
2023 年 12 月入住 1 晚
Rachel 于 2024年02月19日 的回复
Thank you for your feedback, it is extremely valuable to us. We apologise for the inconvenience caused by all the broken things in the room and because of your feedback we were able to fix them. We hope the next time you stay you will see much improvements.

4/10 很差

真实旅客

满意:清洁度
不满意:客房舒适度
Very underwhelming first time experience.
Arrived only to find after hours lockbox empty despite a notification via text stating everything was set up and ready to go. Allotted car park spaces were all taken which was frustrating as we prepaid for a room and park two months in advance. Manager pathetically avoided coming out and sent front desk staff in to sort out. Had to wait over an hour to sort. Ended up using a public car park with a hotel parking coupon, hoping we wouldn't get towed... Room stank of curry upon arrival. Only upside is this place is quiet at night.
2023 年 12 月入住 1 晚
Rachel | Reservations 于 2024年02月19日 的回复
We apologise that your stay with us did not meet your standards and we have been working to improve our systems as much as possible including expanding our carparks to the garage in front of the Hotel. We hope you can stay again and see many improvements we've made.

8/10 还可以

Naomi

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Location was fabulous will return on next visit to Wellington
2023 年 12 月入住 4 晚
Rachel 于 2023年12月23日 的回复
Hi Naomi, Thank you for your review, we look forward to hosting you again on your next stay :)

10/10 超赞

Virginia

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Great value for money, nice to have an apartment in the middle of the city. There is a short cut to avoid the steps which cuts off some of the time to get there from the station (via grand chancellor hotel). They also have a partnership with a nearby gym so you can use the gym and spa. Great overall!
2023 年 12 月入住 2 晚
Rachel 于 2023年12月23日 的回复
Thank you so much for your feedback Virginia, We are glad you enjoyed your time here and look forward to welcoming you back again.