For my group the option of bedrooms was good and this is why we choose to stay there.
The directions for cutting thru carpark were unclear at the start but got it sorted.
Raewyn
2024 年 5 月入住 2 晚
Rachel 于 2024年05月23日 的回复
Thank you for your feedback Raewyn, we're glad you enjoyed your stay overall once instructions became clear. our staff is always happy to assist and answer any questions you might have about the area.
8/10 还可以
Gregory John
2024年05月11日
满意:服务设施,清洁度
Apartment small but entirely functional for our needs as were out and about most of the 6 days we stayed there.
It got easier once we found out how to avoid climbing up the steep Plimmer Steps ( by judicious use of nearby elevators and lift).
Some small improvements would include glassware, crockery and cutlery settings for 4 people ( even though only a 2 person unit). This would allow us to have visitors very occasionally and not to have to wash our dishes quite as often.
Also, the two external window catches needed adjusting or replacing and there was a smell coming from the shower drain sump in the middle of the bathroom floor.
None of the above were majors to us but may not be satisfactory to future guests
Gregory John
2024 年 5 月入住 6 晚
Rachel | Reservations 于 2024年05月13日 的回复
Thank you so much for your fabulous review Gregory John, we appreciate all your comments on how we may improve and will take these into consideration. Thank you once again!
10/10 超赞
Debby
2024年05月5日
满意:住宿条件和设施,清洁度
Great communication, for after hours entry
Debby
2024 年 5 月入住 2 晚
Rachel | Reservations 于 2024年05月6日 的回复
Thank you so much for your feedback Debby, we hope you stay with us again soon!
10/10 超赞
Philip
2024年04月27日
I stayed with this hotel on and off throughout the protest in Wellington because they weren’t anti vax. Have always stayed there since. Always clean, always tidy, incredibly helpful and beds are beautiful! Highly recommend
Philip
2024 年 4 月入住 2 晚
Rachel 于 2024年04月28日 的回复
Thank you Philip, we appreciate your comments so much and will pass them on to the rest of the staff. We look forward to welcoming you back again on your next stay!
10/10 超赞
Alma
2024年04月25日
满意:住宿条件和设施,清洁度
Its located at the heart of the city
Alma
2024 年 4 月入住 1 晚
Rachel 于 2024年04月28日 的回复
Thank you Alma, we hope to see you stay again soon!
8/10 还可以
John,Dunedin
与配偶出行
2024年04月21日
满意:住宿条件和设施
Clean, comfortable, well situated for the city.
John
2024 年 4 月入住 4 晚
Rachel 于 2024年04月28日 的回复
Thank you so much John, we're glad you enjoyed your stay.
10/10 超赞
seth
2024年04月21日
满意:住宿条件和设施,清洁度
Easy to find and get around
seth
2024 年 1 月入住 2 晚
Rachel 于 2024年04月28日 的回复
Thank you so much Seth! we hope to see you stay again soon!
8/10 还可以
Steven
2024年04月11日
满意:住宿条件和设施,清洁度
Very comfortable apartment
Steven
2024 年 4 月入住 2 晚
Rachel 于 2024年04月28日 的回复
Thank you so much Steven, we hope to see you stay again soon!
10/10 超赞
Machia
商务旅客
2024年04月4日
满意:清洁度、服务设施、住宿条件和设施
This is quite nice place to stay. Very clean and quiet. Close to everything, supermarket, bus stop, cafe, restaurant, fast food and so on. Staffs are very kind and friendly. I am sure to stay here again if I need to stay in Wellington!
Machia
2024 年 3 月入住 10 晚
Rachel 于 2024年04月4日 的回复
Thank you so much Machia, We're very glad you enjoyed your time here and we look forward to welcoming you back on your next visit to Wellington.
10/10 超赞
Tiffany
2024年04月1日
Tiffany
2024 年 3 月入住 3 晚
Rachel 于 2024年04月28日 的回复
Thank you Tiffany, we're glad you enjoyed your stay!
8/10 还可以
Lisa
与家人出行
2024年04月1日
满意:清洁度、服务设施、住宿条件和设施
Ease of access and proximity to the downtown core, shopping, restaurants, pier, museum, and cable car.
The hotel staff were communicative, friendly, and accomodating. The beds were extremely comfortable and the space was clean and well stocked.
Lisa
2024 年 3 月入住 3 晚
Rachel 于 2024年04月3日 的回复
Thank you so much Lisa, we're glad you enjoyed your stay with us and we look forward to welcoming you back soon!
10/10 超赞
Pamela
与配偶出行
2024年03月26日
满意:清洁度、服务设施、住宿条件和设施
Gimler Hotel was a great Wellington stay. The staff were friendly and even gave us short cut to main shopping district. The location was very central and the amenities in the room were great.
Pamela
2024 年 3 月入住 2 晚
Rachel 于 2024年04月3日 的回复
Thank you so much Pamela, we will pass your compliments to our staff. We take pride in having a friendly staff and your compliment is appreciated.
6/10 一般
Douglas,Castle Rock
与配偶出行
2024年03月22日
满意:清洁度
Early morning trash pickup, noisy exhaust fan in bathroom that ran in conjunction with the light switch sounded like a jet engine. The seating furniture was dated and tired (not comfortable). No heat or air controls and windows do not open.
Douglas
2024 年 3 月入住 3 晚
Rachel 于 2024年04月3日 的回复
Thank you for taking the time to leave a review Douglas, we take all feedback seriously as it helps us to improve our services. We hope when you stay again you will find we have made some improvements.
10/10 超赞
Evan
2024年03月18日
满意:住宿条件和设施,清洁度
All we could have wanted. Especially appreciated them sharing how to use the elevator in a nearby parking garage so we did not have to hike up the steep hill to get to the shopping area and the rest of the city.
Evan
2024 年 3 月入住 4 晚
Rachel 于 2024年03月20日 的回复
Thank you so much for your feedback Evan. We hope you stay with us when you visit Wellington next.
6/10 一般
Diane
与配偶出行
2024年03月18日
Central location
Diane
2024 年 3 月入住 3 晚
Rachel | Reservations 于 2024年03月19日 的回复
Thank you for your feedback Diane, please let us know the areas you felt were lacking in your stay here so we can make improvements.
10/10 超赞
Anna
与家人出行
2024年03月12日
满意:清洁度、服务设施、住宿条件和设施
Really enjoyed our stay. Highly recommend Gilmer Apt. Hotel
Anna
2024 年 3 月入住 1 晚
Rachel 于 2024年03月12日 的回复
Thank you so much Anna, we are glad you enjoyed your time with us and we hope to see you again soon!
6/10 一般
Donna
与配偶出行, 团体旅客
2024年03月7日
满意:服务设施
Hard to get to, older, very small rooms, not enough comfy chairs for four people, and we had mistakenly thought there were two bathrooms. A room for two couples is tough with only one bathroom.
Hallways are tight, emergency exits are not well marked and are not in the ends of the building.
Donna
2024 年 3 月入住 3 晚
Rachel 于 2024年03月11日 的回复
Hi Donna, We're sorry to see that your stay with us did not meet your expectations, we are grateful for the feedback as it helps us to improve our services.
6/10 一般
Miguel García
与配偶出行
2024年02月29日
满意:住宿条件和设施
不满意:服务设施,清洁度
The apartment wasn’t cleaned in the day we stay there, just removed the trash but didn’t changed towels, do the bed, whash dishes not clean the floor.
When we complained the just did the bed and changed towels but didn’t cleaned the floors
Miguel García
2024 年 2 月入住 2 晚
Rachel 于 2024年03月11日 的回复
Hi Miguel, We are disappointed your stay did not meet your expectations. At Gilmer we are trying as best we can with sustainability efforts which means we aim for guests to reuse sheets and towels as often as possible. (This is detailed in each room on a photo frame) As a result our daily housekeeping will only include a restock of things in the bathroom or kitchen and we will only change towels and linen on request.
10/10 超赞
Sue
商务旅客
2024年02月21日
满意:清洁度、服务设施、住宿条件和设施
Great place to stay, close to the city but quiet
Sue
2024 年 2 月入住 2 晚
Rachel 于 2024年02月26日 的回复
Thank you Sue for your feedback, we're glad you enjoyed your time here and look forward to hosting you again!
10/10 超赞
ANTHONY
与家人出行
2024年02月17日
满意:客房舒适度,清洁度
Great people
Excellent customer service, great stay, close to the centre.
ANTHONY
2024 年 2 月入住 3 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you so much Anthony, we're glad you enjoyed your time with us and we hope to see you again soon!
8/10 还可以
Nancy
2024年02月17日
满意:客房舒适度,清洁度
Great value and location
Great value and location. However there are a lot of outdoor stairs to walk to get downhill to the main shopping streets. We enjoyed the extra exercise but it would be strenuous on others not so fit!
Staff especially housekeepers were very friendly and accommodating. In room laundry facility didn’t work well so I was able to access the aparthotel’s own laundry room.
Nancy
2024 年 2 月入住 2 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you for you review Nancy, We're glad you were able to encounter our great team. On your next stay please ask the reception staff about the lift access to the shops and we'd be happy to point you in the right direction.
2/10 糟糕
Narsi
2024年02月16日
不满意:服务设施
Terrible place
Narsi
2024 年 2 月入住 1 晚
Rachel | Reservations 于 2024年02月19日 的回复
Hi Narsi, we're sorry to see you did not have a good experience with us, please let us know what particularly made your stay so poor so that we can remedy this and improve.Thanks
10/10 超赞
Eva
2024年02月16日
满意:客房舒适度,清洁度
Great value stay!! Thank you!
Stayed 6 nights and had a fantastic stay. Reception and cleaning staff were brilliant and apartment hotel room was clean and comfortable with a huge comfy bed!! Loved the Tuatara coffee and other little touches in the room. Good security with the key fob. Shame that the gym and pool are not located on site but an excellent facility is just around the corner. Have recommended to others and would stay again if in Wellington. Thank you!!!
Eva
2024 年 1 月入住 5 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you so much Eva, we take pride in having an amazing staff and we're glad this contributed to your trip to Wellington. We look forward to welcoming you back soon.
8/10 还可以
ALICIA
与配偶出行, 商务旅客
2024年02月13日
满意:住宿条件和设施,清洁度
Would benefit from air conditioning.
Great stay, clean comfortable and well appointed
ALICIA
2024 年 2 月入住 2 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you Alicia for your feedback, we're working on having a better cooling system but we hope this does not deter you from coming to stay again.
10/10 超赞
Scott
2024年02月5日
满意:客房舒适度,清洁度
Scott
2024 年 2 月入住 3 晚
Rachel | Reservations 于 2024年03月19日 的回复
Thank you Scott! We hop to see you stay again.
10/10 超赞
Naomi
2024年02月3日
满意:客房舒适度,清洁度
Naomi
2024 年 1 月入住 3 晚
Rachel | Reservations 于 2024年03月19日 的回复
Thank you very much Naomi! We're glad to see you enjoyed your stay, please do come again.
8/10 还可以
真实旅客
2024年02月2日
满意:客房舒适度,清洁度
Good choice for downtown
Great location, comfortable bed and very pleasant staff. Would stay again next time I am in Wellington.
真实旅客
2024 年 1 月入住 2 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you for your feedback, we look forward to hosting you again soon.
10/10 超赞
Hemant
团体旅客
2024年01月30日
满意:客房舒适度,清洁度
Safe and clean hotel in a great location
We needed access to a washer and dryer and Gilmer was one of the few that had units with laundry facilities. The location was excellent - walkable to restaurants and shopping. Onsite parking was a great bonus. The building is safe, clean and well maintained. It is a little dated and a has a city apartment feel to it and does not offer any plush hotel ambiance or amenities.
Hemant
2024 年 1 月入住 1 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you so much Hemant, we're glad you enjoyed your stay with us and hope you're bale to come again soon!
10/10 超赞
Patsy
2024年01月29日
满意:住宿条件和设施,清洁度
We stay at the Gilmer apartments whenever we’re in Wellington, great spot, handy to everything
Patsy
2024 年 1 月入住 3 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you so much Patsy, we take pride in providing good service to all our guests and we look forward to welcoming you back on your next stay. Thanks
8/10 还可以
Paul
与家人出行
2024年01月23日
满意:清洁度、服务设施、住宿条件和设施
Great room, conveniently located; all amenities, so v. useful. But there was a heatwave, and no a/c, so had to use upright fan. It helped, but didn't quite do the job. Otherwise, no complaints!
Paul
2024 年 1 月入住 2 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you for your feedback Paul, Unfortunately you stayed with us on our hottest days and we apologise for the discomfort. We hope you're able to stay with us now that it's getting cooler and you will find the rooms are much betterThanks
2/10 糟糕
Tracey
2024年01月23日
Tracey
2024 年 1 月入住 2 晚
Rachel | Reservations 于 2024年03月19日 的回复
Hi Tracey, We're sorry to see you did not enjoy your stay with us. please provide details of where you think we could improve on, we would appreciate this so much.
8/10 还可以
Susan
与家人及幼儿出行
2024年01月22日
满意:住宿条件和设施,清洁度
Very hot during our stay in ground floor appartment. Window in bedroom did not have security latch so could not be left open at night. Ideally this should be addressed. Fan helped.
Susan
2024 年 1 月入住 2 晚
Rachel | Reservations 于 2024年02月19日 的回复
Thank you for your valuable feedback Susan. We apologise for not noticing the broken window latch but have since fixed the issue. We hope you are able to stay again and have a better experience.
4/10 很差
Kenneth
2024年01月21日
不满意:客房舒适度,清洁度
Retired doctor
Worse ever !
Kenneth
2024 年 1 月入住 5 晚
Rachel | Reservations 于 2024年03月19日 的回复
We're sorry your stay with us did not meet your expectations, please elaborate on your experience so that we may make improvements.
8/10 还可以
Aidan
与配偶出行
2024年01月19日
满意:清洁度、服务设施、住宿条件和设施
Aidan
2024 年 1 月入住 2 晚
Rachel | Reservations 于 2024年03月19日 的回复
Thank you for your review Aidan, we hop you stay with us again.
6/10 一般
真实旅客
2024年01月1日
不满意:清洁度
OK for flying visits
Checking in was straightforward, room was spacious but it looks like it has suffered from a lot of wear and tear. Shower head was broken on the stream selector and the housekeeping staff had failed to replace the complimentary shampoo and body scrub tubes from the previous tenant. Fortunately we had access to the local supermarkets by car.
真实旅客
2023 年 12 月入住 1 晚
Rachel 于 2024年02月19日 的回复
Thank you for your feedback, it is extremely valuable to us. We apologise for the inconvenience caused by all the broken things in the room and because of your feedback we were able to fix them. We hope the next time you stay you will see much improvements.
4/10 很差
真实旅客
2024年01月1日
满意:清洁度
不满意:客房舒适度
Very underwhelming first time experience.
Arrived only to find after hours lockbox empty despite a notification via text stating everything was set up and ready to go. Allotted car park spaces were all taken which was frustrating as we prepaid for a room and park two months in advance. Manager pathetically avoided coming out and sent front desk staff in to sort out. Had to wait over an hour to sort. Ended up using a public car park with a hotel parking coupon, hoping we wouldn't get towed... Room stank of curry upon arrival. Only upside is this place is quiet at night.
真实旅客
2023 年 12 月入住 1 晚
Rachel | Reservations 于 2024年02月19日 的回复
We apologise that your stay with us did not meet your standards and we have been working to improve our systems as much as possible including expanding our carparks to the garage in front of the Hotel. We hope you can stay again and see many improvements we've made.
8/10 还可以
Naomi
与配偶出行
2023年12月23日
满意:清洁度、服务设施、住宿条件和设施
Location was fabulous will return on next visit to Wellington
Naomi
2023 年 12 月入住 4 晚
Rachel 于 2023年12月23日 的回复
Hi Naomi, Thank you for your review, we look forward to hosting you again on your next stay :)
10/10 超赞
Virginia
与配偶出行
2023年12月19日
满意:清洁度、服务设施、住宿条件和设施
Great value for money, nice to have an apartment in the middle of the city. There is a short cut to avoid the steps which cuts off some of the time to get there from the station (via grand chancellor hotel). They also have a partnership with a nearby gym so you can use the gym and spa. Great overall!
Virginia
2023 年 12 月入住 2 晚
Rachel 于 2023年12月23日 的回复
Thank you so much for your feedback Virginia, We are glad you enjoyed your time here and look forward to welcoming you back again.