Mac only responds to messages that Mac deems necessary so if you have a problem with anything other than directions or access to the house you may be out of luck, as we were. Directions are given with landmarks, so if you weren't coming from the direction they assumed, you may crest the wrong hill several times. The driveway is treacherous and only accessible from one direction. The cleaner forgot to leave the door unlocked so we were asked to climb on a brick wall and over another brick wall for entry or wait for her to come back...maybe. Never mind falling on the concrete below with no medical care in sight. There is no exterior lighting so watch the dip in the driveway when carrying groceries in the dark, you will trip and fall on your face. The interior was similar but not the same as picture. No lights on living room fans, 1 was broken and both are needed to keep bugs away. The dining room lightbulbs were blown, so we took from other lamps to replace them, it was tricky getting those in from 12 ft below with no ladder or sturdy furniture to stand on so we held my husband up which was no small feat. Without that light we couldn't see the food from the plate to our mouths. Don't sit on the couch without bug spray, we got hundreds of bites the first night. It would be nice if the owner had the outdoor furniture sprayed before arrival. No instructions for tv, wifi or anything else for that matter. With all that said, the view was great, beds were comfortable, and the outdoor living arrangement is very unique sans mosquitos. The home is nothing fancy which is fine but it's clear they do as little as possible to keep it rentable. The lack of response on lighting issues and wifi let me know that Mac just didn't care. We cared for her home as our own, cleaning it before leaving and conserved water while there, I wished she had been as considerate when it came to necessities at her own home. The night before our departure someone came pounding on the door, scared us a little as the place isn't exactly secure or easily accessible. It ended up being the cleaner wondering when we were leaving.