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西拉法葉大學區凱藝酒店的評價

2.5 out of 5
西拉法葉大學區凱藝酒店
1600 Cumberland Ave, West Lafayette, IN

評價

6.2
10 分評分，優異；1002 則評價中有 173 則" "
8 分評分，不錯；1002 則評價中有 242 則" "
6 分評分，一般；1002 則評價中有 229 則" "
4 分評分，欠佳；1002 則評價中有 198 則" "
2 分評分，很差；1002 則評價中有 160 則" "

6.4/10 

整潔度

7.2/10 

職員與服務

5.4/10 

設施服務

5.6/10 

住宿狀況

5.8/10 

環保程度

評價

10/10 優異

Jinfang

於 2024 年 3 月住了 1 晚
AGM 於 2024年3月25日的回應
Thank you for your feedback. We are thrilled to hear that you had a nice stay and hope the entire trip went just as well. Have a great day!

2/10 很差

真實旅客

伴侶同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
Reserved 1 week earlier, assigned a first floor corner room, there were barely any network, walls are damaged, creepy cars outside of windows, fans are making super noise. Front desk was acting like we own her something. The dining place is the only nice area.
於 2021 年 8 月住了 2 晚
Four Points Guest Services 於 2021年9月9日的回應
Thank you for your feedback and we are sorry to hear you had an unpleasant experience. We will directly look into the issues that you mentioned.

10/10 優異

Fenghsiu

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 7 晚
Four Points Guest Services 於 2021年9月9日的回應
Thank you for your review!

10/10 優異

hao-jung

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good transportation
the shuttle stop from O'hare Chicago
於 2020 年 1 月住了 3 晚
Alex -Four Points Guest Services 於 2020年2月8日的回應
That is correct, Reindeer Shuttle stops its shuttles here for drop off & pickup.

10/10 優異

chihping

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
还会考虑。
酒店其实很老旧了，但管理非常好，床品房间的清洁度都很好，游泳池旁边的房间会闻到浓浓的漂白水味，酒店旁有24小时餐厅和24小时沃尔玛，非常加分。
於 2019 年 5 月住了 1 晚
FourPointsGuestServices 於 2019年6月29日的回應
Chihping, Thank you for your great review.

10/10 優異

真實旅客

家人同遊
讚好：整潔度和職員與服務
Great. It is convenient to go to Wal-Mart and take buses. The staff is friendly.
於 2019 年 5 月住了 1 晚
FourPointsGuestServices 於 2019年6月29日的回應
Thank you for your review and are happy to hear that the staff is friendly and you enjoyed the location.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel was okay. I’ve already pre-paid the full amount when I booked the room with Hotels.com app, however I received a charge for one night from the hotel 2 days later.
於 2019 年 3 月住了 1 晚
Front Desk Supervisor 於 2019年3月15日的回應
Sorry for the inconvenience our hotel should not receive your card info for prepaid stay but a virtual one for your stay in order for you not to be charged but when you card is given it charges yours hopefully this was corrected if not please give us a call for we understand the situation.

8/10 不錯

Hans (Taipei)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 8 晚

10/10 優異

Zhenghuan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 1 晚

2/10 很差

Nephtali

家人同遊, 寵物同遊, 商務旅客
不滿：整潔度和住宿狀況
Rooms weren’t cleaned often
於 2024 年 4 月住了 6 晚

4/10 欠佳

Chloea

讚好：職員與服務
不滿：住宿狀況
A lot of bad areas, torn down walls, parts of carpet raised, carpet coming up, wallpaper falling off. None of the rooms had microwaves also I was told you couldn't bring breakfast back to your room.
於 2024 年 4 月住了 2 晚

8/10 不錯

Chloea

親子同遊
讚好：整潔度和職員與服務
Only served limited options for breakfast. It was quiet but the floors were gross and half the rooms were unavailable, the pool was cold as well.
於 2024 年 4 月住了 4 晚
AGM 於 2024年5月8日的回應
Thank you for your feedback. We hope your stay to the area was fantastic and you had a safe trip home. Have a great night

8/10 不錯

Lynda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月24日的回應
Thank you for your feedback and your kind words regarding our staff. I will pass that positivity along. We hope you had a great trip. Have a wonderful night!

8/10 不錯

Lynda

家人同遊
Reasonable rates and amenities
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月24日的回應
Thank you for your feedback. We hope you had a fantastic stay in the area and trip back home. Have a great night!

2/10 很差

Holly

不滿：住宿狀況
It’s so terrible that it’s almost scary. I am a pretty low maintenance person. My husband and two kids needed a place to stay for the night to split up a road trip. I picked a cheaper one that had decent reviews. I cannot even begin to tell you how terrible this place was. It is literally falling apart- the walls were peeling, the ceiling in the bathroom was falling in, and there were spider webs and dust (not to mention dirt, trash, etc) all over the room. Not to mention the entire building absolutely reeks. It was so bad that I didn’t feel safe having my kids stay there. We asked for a refund and got a different hotel (the holiday inn is nice!) the place is in absolute shambles and I cannot believe they are still open. We were in a car with a 4 and 2 year old for 8 hours and rather than settle we packed all out stuff back up and left to find another hotel. That’s how bad it was. DO NOT BOOK.
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月24日的回應
Thank you for your feedback. We hope you still had wonderful visit to the area. Have a great night

4/10 欠佳

Sherri

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Just an old building. Does not appear well kept other than atrium. Did not have housekeeping making beds between days or offering clean towels.TV was not a smart TV with very limited options. When you did see staff they were friendly but it was difficult to find someone
於 2024 年 4 月住了 2 晚
AGM 於 2024年4月24日的回應
Thank you for your feedback. We apologize for the concerns that occurred during your stay and wish they had been brought to our attention while you were here, as we would have been happy to help. Per policy, rooms are cleaned after the third night and we always keep fresh towels and linens available at our front desk if you need them before then. We hope you still had a wonderful time in the area. Have a great night

4/10 欠佳

Kelly

於 2024 年 4 月住了 1 晚
AGM 於 2024年5月8日的回應
Thank you for your feedback. We hope you had a wonderful trip.

4/10 欠佳

Amanda

不滿：整潔度和住宿狀況
Unkept facility. The same trash and cigarette butts remained outside the side door over the entire length of our several day stay. The carpet in our room did not appear to have been vacuumed at all. There were ants in the bed. The property is older. It needs to be updated, but if it were maintained and kept clean the outdated appearance could be overlooked.
於 2024 年 4 月住了 3 晚
AGM 於 2024年4月17日的回應
Thank you for your feedback. We apologize for the concerns that arose during your stay, but can happily say that we are all eagerly awaiting our impending renovations. We hope you trip to the area was still great. Have a wonderful night.

2/10 很差

Jennifer

家人同遊
不滿：整潔度、設施服務和住宿狀況
The property was in horrible disrepair. Our room was filthy and had ants crawling all over the bathroom. The front desk attendant let me look at two other rooms, both of which were also filthy, but we chose the larger, elast offensive do the two. Bathtubs in all rooms were black on the inside bottoms of the tub. There was standing water while showering, as the tub did. It drain well. The toilet didn't flush correctly, and water would continuously run unless my husband fixed the tank. Phones did not work in any of the rooms. Common areas were not kept up and not swept. Carpeting throughout was dingy and stained. Overall it was a disgusting experience and I would never recommend this hotel to anyone.
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月17日的回應
Thank you for your concerns. We apologize for the concerns that arose during your stay, but would have been more than happy to address the issues in your room, especially giving guidance in using the phone. We hope you trip to the area was still wonderful. Have a great night

4/10 欠佳

Alexia

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This is such a rundown property. I had no idea hotels like that exist in US. Horrible condition. We had clean bedding though. The hotel was empty but we did not get any privacy. We were placed right next to another family. We heard every single word. The walls are paper thin. Unbelievable. Why is it so difficult to place people not on top of each other in the literally empty facility? We did not eat their breakfast. I do not recommend to stay there. Only as a last resort. It is really expensive for such room and board.
於 2024 年 4 月住了 2 晚
AGM 於 2024年4月17日的回應
Thank you for your feedback. We apologize for the concerns that arose during your stay, though we are happily looking forward to our impending renovations. We hope your trip to the area was still wonderful. Have a great night

8/10 不錯

Leon

商務旅客
讚好：職員與服務
It was easy to get into and good locale to the campus. I do have to say it is time to do some upgrades.
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月17日的回應
Thank you for your feedback. We hope you had a wonderful trip to the area. We are also looking forward to our impending renovations and hope to see you again. Have a great night!

10/10 優異

Amy

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月17日的回應
Thank you for your feedback. We hope you had a fantastic trip to the area. Have a great night!

6/10 一般

JULIE

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
I have no complaints with the staff or cleanliness at the Quality Inn in West Lafayette. However, this place needs a MAJOR overhaul. Beginning with the parking lot - some very large potholes. The entire place smelled of chlorine from the indoor pool. The hot tub had no water in it. My room overlooked a large pond/small lake which was rustically beautiful and had nesting swans, ducks, etc but the exterior of the window was filthy. The breakfast buffet was sad. The wallpaper was peeling. Again, it was adequate and clean, but left much to be desired
於 2024 年 4 月住了 2 晚
AGM 於 2024年4月14日的回應
Thank you for your feedback. Firstly, I would like to thank you for your kind words regarding our staff, I will be passing that positivity along. We are sorry for the concerns that you had during your stay, but hope your visit to the area was wonderful. Have a great day.

2/10 很差

Jerry

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The whole place is in such poor condition it should be torn down. It's dirty not maintained. Our bathtub didn't drain. Coffee maker was not level and made a mess. Breakfast was almost non existent. It had no eggs, meat or potatoes. It had one waffle maker for sixty rooms. Overflow tables in swim area weren't cleaned. The whole building needed vacuuming or new carpet. I'll never stay in another Quality Inn.
於 2024 年 4 月住了 2 晚
AGM 於 2024年4月14日的回應
Thank you for your feedback. We apologize for the concerns that arose during your stay, but we can happily say that we are all eagerly awaiting our upcoming renovations with our new ownership. Hoping you still had a wonderful trip to the area. Have a great day.

2/10 很差

Paulette

家人同遊
不滿：整潔度、職員與服務和住宿狀況
The bathroom was so dirty it was disgusting! Shower hasn’t been scrubbed in years, shower curtain moldy. The pool was nice but cold and needs an upgrade. Room smelled. Do not stay here. Zero stars
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月9日的回應
Thank you for your feedback. We apologize for the concerns that arose during your stay, though we wished you have brought them to our attention prior to checking out as we would have been happy to address everything within our control. We hope you still had a wonderful trip to the area. Have a great night!

2/10 很差

TAPENDRA (cincinnati)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Filthy and dirty and horrible
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月9日的回應
Thank you for your feedback. We are sorry for the concerns that arose during your stay, but hope that your trip to area was still wonderful. Have a great night!

6/10 一般

Jeffrey

商務旅客
不滿：整潔度和住宿狀況
Needs maintenance of carpeting and pool area. Breakfast was only really a snack.
於 2024 年 4 月住了 2 晚
AGM 於 2024年4月9日的回應
Thank you for your feedback. We apologize for the concerns that arose during your stay, though unfortunately many of those concerns commonly come with older properties. But this makes all of us even more excited for our upcoming renovation. Hope you still had a great trip to the area. Have a great night!

2/10 很差

Kristin

家人同遊
不滿：整潔度、設施服務和住宿狀況
This hotel is very basic, nothing special. It is fairly close to Purdue. It does not seem to be in a very safe area. Their breakfast is very minimal with only 1 warm food item.
於 2024 年 3 月住了 1 晚
AGM 於 2024年4月2日的回應
Thank you for your feedback. We are sorry for any concerns that arose during your stay, but hope you still had a wonderful time visiting the area. Have a great day!

6/10 一般

Heather

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Just an older property that has not been kept up. Carpet stained, bathroom wasn’t clean. Staff was very kind, pool area looked nice and clean- we did not use it, but looked good.
於 2024 年 3 月住了 1 晚
AGM 於 2024年4月2日的回應
Thank you for your feedback. We are sorry for the concerns that arose during your stay. Though I do wish to thank you for your kind words regarding our staff, I will be passing that positivity along. Hoping your trip to the area was great. Have a wonderful day!

6/10 一般

Rodney

商務旅客
不滿：設施服務
Room is not clean… toilet was not clean, the desk clerk reeked of stale cigarette smoke…
於 2024 年 3 月住了 1 晚
AGM 於 2024年4月2日的回應
Thank you for your feedback. We are sorry for the concerns that arose during your stay, though we wish you would have brought them to our attention so we could have addressed them for you while you were staying. We hope your trip to the area was still wonderful. Have a great day.

4/10 欠佳

Susan

家人同遊, 商務旅客
不滿：職員與服務、設施服務和住宿狀況
I would say that wasn't much of a breakfast. The syrup dispenser was broken and there were only 2 options for cereal. Apple juice was sour and the orange juice was watered down. There wasn't toast, bagels or english muffins.
於 2024 年 3 月住了 1 晚
AGM 於 2024年4月2日的回應
Thank you for your feedback. We are sorry for issues that arose from other guests, but I am happy to say that our batter dispenser as since been repaired and is working beautifully. We hope that your trip to the area was still pleasant. Have a great day!

2/10 很差

Matthew

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
We had a dirty room. Finger nail clippings on the floor. Used spoons on the floor. We tried to talk to the staff about this and they told us they just couldn’t do anything about it. The breakfast was literally only waffles and toast. On the day of check out the check out time was 11:00 AM. The staff was trying to get in our room at 9:00 AM and walked in on my wife naked in the room. Very unprofessional.
於 2024 年 3 月住了 2 晚
AGM 於 2024年3月25日的回應
Thank you for your feedback. We greatly apologize for the issues that occurred during your stay and am dealing with certain staff accordingly. We hope that you still had a wonderful time while visiting the area. Have a great night!

8/10 不錯

Hongyi

讚好：職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月13日的回應
Thank you for your feedback. We hope you have a wonderful time while visiting the area and a safe trip home. Have a great day!

4/10 欠佳

Ann

家人同遊
不滿：整潔度、設施服務和住宿狀況
Not much breakfast, green bananas and white bread. They did have the waffle machine and minimal beverages. Room had clean linens but the rest was very dirty, edges, bathroom, floors, heat vent. Hallways were worn and dirty too. Loby area was pleasant. Incredible plants in the pool area, but floors were dirty too. Economical and good location.
於 2024 年 3 月住了 2 晚
AGM 於 2024年3月22日的回應
Thank you for your feedback. We apologize for the concerns that you had during your stay, but we hope you still had a wonderful time while visiting the area. We will take your notes forward as we continue working to improve our quality of stay for all our future guests. Have a great day.

2/10 很差

Dhaval

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
upon arrival the desk clerk told me that their system didnot show any reservation for me, upon showing the expedia confirmation printout, the clerk told me to directly book on their website rather than expedia, after spending some time he asked me to forward expedia's email to him and then he gave us a room. the rooms and bathrooms were Dirty (had to wipe down the bathroom and other touch points in the room), breakfast had only bread, waffles and few bananas, they did not even have the basics like forks, knifes etc... run down property, not kept up to date, will not stay there again and going forward will book directly on hotels website (where ever else I choose to stay)
於 2024 年 2 月住了 3 晚
AGM 於 2024年3月5日的回應
Thank you for your feedback. We are currently working to fix the issue that occurred with your reservation. We will also be taking your concerns moving forward as we continue to improve our property to improve our quality of stay for all future guests. Have a great day!

2/10 很差

Chris

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
This place was so nasty that I may never stay at another Quality Inn hotel again.
於 2024 年 2 月住了 3 晚
AGM 於 2024年3月5日的回應
Thank you for your feedback. We apologize for your concerns that arose during your stay. We will be taking your concerns moving forward as we continue improving our property in order to improve our quality of stay for all our future guests. Have a great day

6/10 一般

Monika

家人同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
Needs a good cleaning
於 2024 年 3 月住了 2 晚
AGM 於 2024年3月5日的回應
Thank you for your feedback. We hope you still had a lovely time while visiting the area. Have a great day

2/10 很差

Debra

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The first room we were in, we couldn’t find the remote. We found it under the bed, along with cigarette butts and some kind of medication. They changed our room, and when we got back to go to bed, we sat down on the bed and it collapsed, had dirt behind the mattress, the fan didn’t work, there was dust on everything, and the bath tub wouldn’t drain. It was a terrible experience.
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月5日的回應
Thank you for your feedback. We apologize for the concerns that occurred during you stay. We are diligent working to improve the issues that you noted, but we also wish to thank you for bring them to our attention. We hope you still had a nice time while visiting the area. Have a great day!

4/10 欠佳

danielle

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Polite staff, but cleanliness was not the best. Bathrooms needed a bit of time to clean, and common areas needed some help. Gym was lacking wipes, sink, etc. Breakfast was pathetic. At 7am, there was barely hot coffee in the carafes, and scrapes from yesterday. Not expecting a full buffett, but it was lacking everything!
於 2024 年 3 月住了 2 晚
Kariann 於 2024年3月5日的回應
Thank you for your feedback. We apologize for the concerns that arose during your stay. We will be taking your feedback forward as we continued to make improvements with our property. We hope you still had a wonderful time while visiting the area. Have a great day

4/10 欠佳

Tammy

家人同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
Upon arrival, there was no one in the lobby to check us in. We waited a full 15 minutes before leaving and checked in that night after our event.
於 2024 年 2 月住了 2 晚
Kariann 於 2024年3月1日的回應
Thank you for your feedback. We apologize for the issue that occurred during your stay. We hope your trip to area was still wonderful. Have a great day!

6/10 一般

Anastasia

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚
Kariann 於 2024年3月1日的回應
Thank you for your feedback. We hope you had a wonderful time while visiting the area. Have a great day!

6/10 一般

Lizzie

家人同遊, 伴侶同遊
Pool was cold all the timr
於 2024 年 2 月住了 4 晚
Kariann 於 2024年2月27日的回應
Thank you for your feedback. We apologies for the issue that you had during your stay, but hope that your trip to area was still wonderful. Have a great day!

2/10 很差

Regina

家人同遊
This hotel should be torn down. Our room floor was so dirty that my son found a pocket knife under the desk. Small bugs on bathroom floor. Old soap bar left in shower. The hallway carpet was stained and ripped up, wall paper peeling and even filthy elevators. The staff was courteous but I’m just not sure how this hotel passed health inspection. Oddly- the place was full.
於 2024 年 2 月住了 2 晚
Kariann 於 2024年2月27日的回應
Thank you for your feedback. Unfortunately with an older property there are some cosmetic issues that will appear, but that just makes us all that much more excited for our upcoming renovations with our new owners. We will be taking your concerns forward and we strive to improve and I also wanted to thank you for your kind words regarding our staff. Have a great day!

4/10 欠佳

Constance

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The TV was broken it worked but had lines going through the center and bottom of the screen furniture was dusty toilet had rings in it shower was dirty
於 2024 年 2 月住了 1 晚
Kariann 於 2024年2月26日的回應
Thank you for the feedback. We do apologize for the issues, but we greatly appreciate you bring it to our attention so that it could be handled accordingly with the previous guest. We will also be taking your other concerns moving forward as we strive to further improve our quality of stay for all future guests. Have a great day!

10/10 優異

Mayank

讚好：整潔度、職員與服務和住宿狀況
The staff is very friendly and excellent company! Hotel is clean and good.
於 2024 年 2 月住了 1 晚
Kariann 於 2024年2月26日的回應
Thank you for the feedback. We are thrilled that you have a nice time during your stay and hope your time in the area was even better. Have a great day!

4/10 欠佳

Lynn (Lowell)

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
No staff available, floors needed mopped, breakfast had no coffee left, no milk for cereal and out of orange juice!
於 2024 年 2 月住了 1 晚
Kariann 於 2024年2月17日的回應
Thank you for your feedback. I'm sorry that you left us this morning before our delayed food order arrived or the next round of coffee came out. We hope you still have a lovely time in the area. Have a great day!

2/10 很差

Shannon

不滿：整潔度和職員與服務
Hole in ceiling, dirty, room was not cleaned
於 2024 年 2 月住了 1 晚
Kariann 於 2024年2月17日的回應
Thank you for the feedback. Though there is some confusion with the review as you ended up cancelling your reservation prior to arrival. We hope everything was okay and you have a good trip if the weather did not effect your travels. Have a great day!

6/10 一般

Kandetta

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Very run down and dirty. Room had dirty washcloth and hairs in shower. Sink top and base of faucet had toothpaste build-up from obviously months of not being scrubbed. Nothing had been moved I. Order to clean under or around it.
Kariann 於 2024年2月17日的回應
Thank you for the feedback. We are sorry for the issues that occurred with the room you had been checked into. That room should have been marked in-progress, but it seemed to have slipped through the cracks. I only wish it had been brought to our attention so that the staff on duty could have given you a different room or addressed the problem for you. We hope you still have a nice time while in the area. Have a great day!

4/10 欠佳

Jack

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Hotel was absolutely filthy. Crumbs on the carpet and in the corners, shaved hairs on the bathroom floor, foul toilet bowl, mildew on the shower curtain. The only reason this isn't a 1 star is because the staff was friendly. The carpet in the hallways looks like it hadn't been vacuumed since it was installed and there were all sorts of stains, smudges, and smears both on the floor and the wall. The elevator was muddy and had gunk on the walls as well. I would not be surprised if an establishment like this didn't wash the sheets between guests.
於 2024 年 2 月住了 3 晚
Kariann 於 2024年2月17日的回應
Thank you for the feedback. We apologize for the concerns that occurred during your stay. As we are an older property we do have some cosmetic flaws, but that is why we are looking forward to our upcoming renovations that our new owners have planned. We hope you still had a nice trip in the area. Have a great day!

6/10 一般

Christoph

於 2024 年 2 月住了 1 晚
Kariann 於 2024年2月14日的回應
Thank you for your feedback. We apologize for the issues that occurred during your stay. We hope that your time in the area was wonderful though. Have a great day!