“The apartment has beautiful furniture and all necessary items. The balcony overlooks the city, giving a very relaxing vibe. The space is quiet and clean, ideal for a short stay.”
“The apartment was beautifully furnished and ideal for families. Our kids had space to nap and play, and we had peace of mind knowing it was quiet and secure. Everyone at the front desk was amazing with our children.”
“The room is so comforable that we loved to stay rather than go outside.
Nice services,. friendly and helpful.
It's better to visit again but not during CNY since shops are closed.”
“We are a couple who travel abroad frequently, and have visited more than a dozen countries and stayed in many five-star hotels. However, when we arrived at the Hotel at 7 am on March 23, we met a young front desk receptionist whose service level far exceeded the five-star standard and left a deep impression on us.
The receptionist not only quickly arranged a comfortable rest area for us, but also enthusiastically took us to a nearby restaurant for breakfast, and introduced the local tourist……
“The washer/dryer were such a great surprise. I cooked almost every day in the small but efficient kitchen. The quiet area and natural light made it feel peaceful and safe.”
“On this trip to Vietnam the VNA was one of the best apartments we stayed in. Staff were super friendly and efficient organising our taxi's and transfers. Large comfortable rooms close to restaurants and lake. ”
“Great hotel and staff, couldn’t ask for anything better! Would definitely go back, Alice, Tony at front desk go out of their way to make you happy, definitely ‘ above and beyond’, owner and manager are great too, room cleaning was done regularly, coffee shop downstairs was so convenient and staff excellent too! Love this place!”
"We are a couple who travel abroad frequently, and have visited more than a dozen countries and stayed in many five-star hotels. However, when we arrived at the Hotel at 7 am on March 23, we met a young front desk receptionist whose service level far exceeded the five-star standard and left a deep impression on us.
The receptionist not only quickly arranged a comfortable rest area for us, but also enthusiastically took us to a nearby restaurant for breakfast, and introduced the local tourist attractions in detail and provided many practical suggestions. What is even more touching is that even after he got off work and went home, he still cared about our situation and was always ready to help.
In the afternoon, when he was on the night shift again, despite his busy work, he still did not forget to properly arrange the room for us and carefully asked us if we had any other needs. He also took the initiative to arrange transportation to the airport for us the next day to ensure that our trip was worry-free. As three elderly travelers, we felt extremely warm and grateful for this.
Now we know his name to be Phong。we firmly believe that it is rare for the VIP Hotel to have such an outstanding employee. We implore the leadership to give this employee a great compliment for his outstanding service and selfless dedication.Seeing that we were old, the hotel management upgraded us to a room with a window for free.
Thank you again for your excellent service, "