The hotel elevator did not work and the hallways smelled so bad. I checked out a day early and my card was still charged and have not been able to get in touch with anyone.
Shelia
於 2024 年 5 月住了 2 晚
6/10 一般
John
家人同遊
2024年5月26日
讚好:職員與服務
Needs updating and cleaned better also fix the elevator
John
於 2024 年 5 月住了 2 晚
2/10 很差
Jeffery (Fairfield)
家人同遊, 寵物同遊
2024年5月21日
不滿:設施服務
Booked this hotel based on the fact Expedia showed $10 fee for pet. Arrived after a long day of driving to find that was not true and the pet fee is actually $50. Lady working the front desk didn’t care what was stated on Expedia and claimed it wasn’t their responsibility to correct this error. She stated the increased charge was due to increased difficulty cleaning rooms after pets so I at least was expecting their rooms and common areas to be clean. Nope. Floors were dirty, sheets and bed spread stained, bathrooms and mini kitchen stovetop dirty as well.
Definitely don’t recommend and won’t be staying here on my return trip through West Monroe.
Jeffery
於 2024 年 5 月住了 1 晚
2/10 很差
Deondray
家人同遊
2024年5月19日
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
I liked the location and all things near the stay. The facilities was also nice quiet and clean. The issue lies in the fact the elevator was inoperable and only top floor rooms were offered. It had not been emailed out to future visitors to allow time to cancel reservation and change stays. My additional guest could hardly get up to room on top floor making it very unpleasant. Clear communication to guests would have been fair to all but I felt the hotel didn’t want to lose out on the money by allowing guests the opportunity to change reservations.
Deondray
於 2024 年 5 月住了 1 晚
2/10 很差
Cody
家人同遊
2024年5月16日
Would not stay here again.
Cody
於 2024 年 5 月住了 3 晚
10/10 優異
Hunter
2024年5月14日
Hunter
於 2024 年 2 月住了 2 晚
4/10 欠佳
Judith
伴侶同遊
2024年5月13日
不滿:職員與服務和設施服務
Promoted as extended stay, but not the amenitites of an extended stay.