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"Front desk staff member Lucas exceptionally welcoming and helpful"

"I want to comment on Kody whom checked us in! I walked in and he smiled and was so personable! That is so rare to have someone greet you with a smile and be happy to check you in. Kody is awesome. The room was clean and big and we really enjoyed our stay. When you check in and have a great check in it makes everything perfect. Thank you Kody for being such a great person! "

"So picture this: we’re checking out of Fossil Creek in Russell, and the wonderful desk attendant, Veer, is making sure everything’s good. We mention a little leaky faucet, and he’s on it like a champ, apologizing and promising to fix it up. All good, right? But then—plot twist!—as we’re about to head out, we pull a little “oh, one more thing” moment. We let Veer know we were a bit miffed that breakfast wasn’t included as we expected. Veer, without missing a beat, goes, “Oh, I’m so sorry about that—let me make it right.” And just like that, he turns what could’ve been a grumpy morning into a moment that had us smiling and laughing again. Thanks to Veer, a leaky faucet and a breakfast mix-up turned into a five-star comedy of great service. Thanks, Veer, for the top-notch hospitality of making us breakfast and the good vibes!"

"Great stay and wonderful room. The hotel was comfortable, clean and nice. It was located next to the Boothill Casino. "

"Awesome!!!"

"The staff we spoke with were all friendly and courteous. The room was spacious, clean and welcoming. As an engineer, the shower was the best design I've ever seen. Very relaxing. The bed was great as I love a firm mattress. The pillows lacked a little, but not enough to downgrade my 5 stars "

"The staff was extremely helpful! "

"Was good "

"All was even better than expected. Best Western has upped their game!"