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惠靈島賭場及賽馬場酒店的評價

3.5 out of 5
惠靈島賭場及賽馬場酒店
1 S Stone St, Wheeling, WV

評價

8.0

很好

10 分評分，優異；888 則評價中有 351 則" "
8 分評分，不錯；888 則評價中有 319 則" "
6 分評分，一般；888 則評價中有 114 則" "
4 分評分，欠佳；888 則評價中有 61 則" "
2 分評分，很差；888 則評價中有 43 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Tonya Marie

讚好：整潔度、職員與服務和住宿狀況
It’s was good
於 2024 年 4 月住了 1 晚

8/10 不錯

Carole

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean
於 2024 年 4 月住了 1 晚
Victoria 於 2024年4月28日的回應
Hi Carole, thanks for taking the time to share your feedback! We hope you can visit us again soon.

2/10 很差

Linda

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Flooded!! We werent able to stay!! We received notice from the Casino on sat april 13th that they were closed due to flooding. So we cancelled our reservation for sun and mon because they werent sure if they would be able to open sun. They called us at 9 pm sat night to say they would be open at 5 on sunday. We had already cancelled and now they wont give expedia approval to refund the fee for cancelling so late!! Beyond upset because we had to pay for 2 nights elsewhere and the 2 nights at the Casino were prepaid!! Dont think we will ever try to go there again or use Expedia. so 2 nights end up costing us $564!!!
於 2024 年 4 月住了 2 晚
Sa 於 2024年4月20日的回應
I’m sorry this happened. We approved all refunds when we cancelled the rooms. Expedia was contacted again to refund your payment to them. Please let us know if you don’t get it.

6/10 一般

James

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Needs updates. Seems like the owners don't care. It became a place to sleep. No fridge, no microwave, small towels that were unraveling. Overpriced! Wont come back.
於 2024 年 3 月住了 3 晚
sa 於 2024年3月29日的回應
Thank you for your review. Sorry to hear you wont be back. We do have a renovation comnig soon.

8/10 不錯

Walter

於 2024 年 3 月住了 1 晚
Tia 於 2024年4月12日的回應
Hi Walter,Thank you so much for your review! Have a great day.

10/10 優異

Ronnie

伴侶同遊
讚好：設施服務
Close to games
於 2024 年 3 月住了 1 晚
Victoria 於 2024年3月22日的回應
Thanks for your positive feedback, Ronnie! We hope you can visit us again soon.

6/10 一般

Gary

於 2024 年 3 月住了 2 晚
Victoria 於 2024年3月27日的回應
Hi Gary, thanks for taking the time to rate us. We hope for the opportunity to better meet your expectations during a future visit.

10/10 優異

Frank

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff and visitors where both friendly and helpful.
於 2024 年 2 月住了 1 晚
Victoria 於 2024年3月22日的回應
Hi Frank, thanks for your kind words. We hope to welcome you back in the near future!

6/10 一般

William

伴侶同遊
讚好：職員與服務
The building in general is getting Old & Run Down. The Casino Closed at, 1:00 or 2:00 AM & DID NOT REOPEN UNTILL 8:00AM. EVERY time you left the Casino floor to go to the Gift Store, they had to check your ID. Again. No regular maid Service, for 3 Days.
於 2024 年 2 月住了 3 晚
sa 於 2024年3月29日的回應
Thanks for your review.

8/10 不錯

gay

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No coffee pot in the room. The towel had marks on them
於 2024 年 2 月住了 1 晚
sa 於 2024年3月29日的回應
thank you

6/10 一般

Deanne

多人同遊
讚好：職員與服務和住宿狀況
Having to show my ID every time I came back inside.
於 2024 年 2 月住了 1 晚
sa 於 2024年3月29日的回應
true

10/10 優異

Jason

於 2024 年 2 月住了 1 晚
Victoria 於 2024年3月22日的回應
Hi Jason, we're thrilled that you had a positive experience! Hope to see you again soon.

8/10 不錯

Ted

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Victoria 於 2024年3月22日的回應
Hi Ted, we're thrilled that you had a positive experience! We hope to welcome you back soon.

10/10 優異

BRIAN

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel and casino were clean. Ample parking. However area near casino was extremely run down with very little in the option of dining and other activities.
於 2024 年 2 月住了 1 晚
sa 於 2024年3月29日的回應
Thank you for your review

8/10 不錯

Dennis

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Convenient location to get to, plenty of parking. Surrounding properties were run down.
於 2024 年 2 月住了 1 晚
sa 於 2024年3月29日的回應
Thank you for your review

10/10 優異

Pamela

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was Great...Except didn’t win alot in the Casino...
於 2024 年 2 月住了 1 晚
sa 於 2024年3月29日的回應
Thank you for your review

6/10 一般

Janette

於 2024 年 1 月住了 2 晚
Victoria 於 2024年1月11日的回應
Hi Janette, thanks for taking the time to rate us. We hope for the opportunity to better meet your expectations during a future visit.

6/10 一般

Barbara

讚好：客房舒適度
Bad Review
We would not return to this hotel, casino. The rooms do not have any conveniences for the consumer. No refrigerator, microwave or coffee pot in the room. The food court was the only place open to get anything to eat and the surrounding area is questionable with no other businesses. If you wanted a cup of coffee after 11:00 am you were out of luck. Not to mention they allow smoking. I have not seen an ashtray at a hotel in years. Smelly place.
於 2023 年 12 月住了 2 晚

8/10 不錯

Bryan

於 2024 年 1 月住了 1 晚
Victoria 於 2024年1月11日的回應
Hi Bryan, thanks for your rating. We hope to see you again in the near future!

2/10 很差

Kubra

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Complete DUMP
Bedroom has no air circulation. You breathe in wet dirty air. The rooms are filthy. The bedding is atrocious and uncomfortable. The non-smoking rooms smell like smoke. Zero amenities are offered. The bathroom tile has mold growing behind it all around. I got a fever and very sick after staying here. You would be better off sleeping in your car. This place is a 1-2 star hotel.
於 2023 年 12 月住了 2 晚

10/10 優異

Ryan

於 2023 年 12 月住了 1 晚
Sa 於 2023年12月20日的回應
Thank you for your review

10/10 優異

Russell

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Sa 於 2023年12月20日的回應
Thank you for your review

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was a great trip
於 2023 年 12 月住了 1 晚
Sa 於 2023年12月10日的回應
Thank you for your review, please come again.

2/10 很差

David

不滿：職員與服務、住宿狀況和客房舒適度
Casino is fun, don’t stay there!!
Wheeling Island has changed for the worse. Casino will no longer allow you to take your drinks on the floor. What’s really the point of staying there if I can’t bring drinks from my room down. Rooms have no microwaves. The food at the food court, overcooked chicken tenders. This stay overall was pretty disappointing.
於 2023 年 12 月住了 1 晚
sa 於 2023年12月7日的回應
Thank you for your honest review.

8/10 不錯

Becky

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
First of all, we stay at this casino at least once or twice a month and usually its fantastic. We get player rewards which include free nights. This particular time there were no perks and my 90 y/o mother really wanted to go this particulr time since it worked for everyones schedule. She loves to go for the great shopping in the area so we paid for our 2 nights. The first night we got maybe 3 hours sleep thanks to the loud drunks in the room next to us fighting and yelling. We thought they would eventually stop but no, after a couple hours later still going. I called front desk. Security promptly came and things settled down for a little bit..they started back up until one of them left...long story short, after security advised us to see if this bunch was staying the next night of our stay. Explained to Front desk who advised us they (the fighting drunks) WERE indeed staying another night and they (front desk) could move us. Well the drunks should have been the ones to move, or better yet, asked to leave the casinocompletely. Not us. This was the one & only time we've had an inconvenient experience. I dont know why they placed people in rooms next to each other. Clearly there were plenty of empty rooms that patrons could have been separated throughout the floors. Normally this is a very nice place to stay.
於 2023 年 11 月住了 2 晚
Sa 於 2023年12月6日的回應
Thank you for your review. We appreciate you taking time to share your experience.

8/10 不錯

Mike

於 2023 年 12 月住了 1 晚
Sa 於 2024年1月1日的回應
Thank you

10/10 優異

Kasturi

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was nice and clean. We enjoyed the dining options and played some games at the casino
於 2023 年 11 月住了 1 晚
Victoria 於 2023年11月25日的回應
Hi Kasturi, we're so glad that you had a positive experience! Hope to see you again soon.

8/10 不錯

Rick

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Other than the rooms need a lot of maintenance and some TLC, we loved our stay there. Thank you.
於 2023 年 11 月住了 2 晚
Sa 於 2023年11月25日的回應
Thank you. We do have a renovation in our future!

6/10 一般

Kelly

讚好：整潔度和職員與服務
於 2023 年 11 月住了 1 晚
Sa 於 2023年11月28日的回應
Thank you for your review

10/10 優異

Terry

家人同遊
讚好：職員與服務和住宿狀況
Will go back
於 2023 年 11 月住了 2 晚
sa 於 2023年11月24日的回應
Hi! Thank you for your review.

10/10 優異

Ron

讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms were nice and clean. Great place if you like to gamble.
於 2023 年 11 月住了 1 晚
sa 於 2023年11月24日的回應
Thank you for your review.

10/10 優異

michelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
sa 於 2023年11月11日的回應
Thank you for your review, please stay with us again soon!

6/10 一般

LAVINA

家人同遊
讚好：整潔度和職員與服務
Clean hotel
Staff excellent. Very clean. Heat did not work but they replaced the unit that night. Commode flush was slow had to flush paper twice. Had a problem with elevator doors not opening when we reached the floor. Had to go back down and up again on a different one. Kind of scary.
於 2023 年 10 月住了 1 晚
Sa 於 2023年10月31日的回應
Thank you for sharing. We are addressing these issues now.

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would give it a 5 stars if they had coffee in the rooms!
於 2023 年 10 月住了 3 晚
Sa 於 2023年10月31日的回應
Thanks you

10/10 優異

Barbara

讚好：整潔度、職員與服務和住宿狀況
Front entrance water fall
於 2023 年 10 月住了 2 晚
sa 於 2023年10月17日的回應
Thank you, we love it too!

4/10 欠佳

patrick

伴侶同遊
讚好：整潔度和住宿狀況
there was way too much banging and Noice starting at like 5:00 am in the morning, couldn't sleep at all.
於 2023 年 10 月住了 1 晚
Sa 於 2023年10月14日的回應
Thank you for your review.

6/10 一般

Brenda

家人同遊
讚好：整潔度和職員與服務
Found one thing wrong. My mattress was sagging on the right side. Restaurant should stay open longer
於 2023 年 10 月住了 1 晚
sa 於 2023年10月12日的回應
Thank you

6/10 一般

Rosemary

家人同遊
讚好：整潔度
不滿：設施服務
Staff not real personable. Area around it run down, road construction.
於 2023 年 10 月住了 1 晚
sa 於 2023年10月12日的回應
Thank you

10/10 優異

Deanna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great staff at the front desk. Room was very clean
於 2023 年 10 月住了 1 晚
Victoria 於 2023年10月10日的回應
Hi Deanna, thanks for taking the time to review us. We hope to see you again soon!

10/10 優異

Beth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great!! Will be back.
於 2023 年 10 月住了 1 晚
Victoria 於 2023年10月10日的回應
Hi Beth, we're thrilled that you had a positive experience! We look forward to seeing you again soon.

10/10 優異

Carol

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly Staff
於 2023 年 10 月住了 1 晚
Sa 於 2023年10月9日的回應
Thank you!

8/10 不錯

Brad

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The bed could have been more comfortable. The hotel is still using CFLs in their lamps instead of LED bulbs.
於 2023 年 10 月住了 1 晚
Sa 於 2023年10月9日的回應
Thank you for your review.

10/10 優異

Patricia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not much food options in hotel but otherwise nice clean rooms and friendly workers
於 2023 年 9 月住了 1 晚
Victoria 於 2023年10月8日的回應
Hi Patricia, thanks for taking the time to share your feedback. We hope to welcome you back soon!

10/10 優異

Michelle

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Victoria 於 2023年10月8日的回應
Hi Michelle, we appreciate your positive rating. Hope to see you again soon!

10/10 優異

Lydia

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
sa 於 2023年9月28日的回應
Thank you!

10/10 優異

Stephen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Love the dogs
Great hotel everything you need for a fun stay
於 2023 年 9 月住了 1 晚
SA 於 2023年9月28日的回應
THANK YOU

8/10 不錯

Timothy

讚好：整潔度和客房舒適度
Good if spend your entire stay at the casino
The hotel is a typical casino hotel; everything is inconvenient (parking, check-in, shopping…) except for access to the casino, which is super convenient. The dining options at the casino are limited as are their hours of operation. Maintenance generally seems ok but details like peeling wallpaper in the bathroom, slow draining tub, and pealed paint on an access panel in the bathroom left me unimpressed.
於 2023 年 9 月住了 1 晚
sa 於 2023年9月26日的回應
Thank you for your review

4/10 欠佳

Frank

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
sa 於 2023年9月26日的回應
Thank you for your review - I wish we knew where we failed you.

10/10 優異

Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Show at the capitol
Room was great, great location to the event we attended, buffet was good, and hotel n felt very safe. Only issues were an elevator that was faulty at times and non existent wifi
於 2023 年 9 月住了 1 晚
Sa 於 2023年9月26日的回應
Thank you!