2 個室內泳池、季節性室外泳池；泳池傘、躺椅
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特拉弗斯度假溫泉酒店的評價

3.5 out of 5
特拉弗斯度假溫泉酒店
100 Grand Traverse Village Boulevard, Williamsburg, MI

評價

7.8

不錯

10 分評分，優異；929 則評價中有 363 則" "
8 分評分，不錯；929 則評價中有 281 則" "
6 分評分，一般；929 則評價中有 154 則" "
4 分評分，欠佳；929 則評價中有 78 則" "
2 分評分，很差；929 則評價中有 53 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Laura

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Room was average the pool was nice. They were having colder temps in pool then normal. The water in splash pad was ice cold.
於 2024 年 4 月住了 1 晚

2/10 很差

Jordan

家人同遊
不滿：整潔度、職員與服務和住宿狀況
When I checked in I was told that room service wouldn’t be attending to my room (because I booked via 3rd Party?) I also was not informed about any shuttle service, my room was actually off the main resort. The room itself was gross. It smelled terrible and the mildew was unbearable. I actually checked out a day early because it was effecting my breathing. When I checked out no one asked how my stay was or why I was leaving early. I NEVER complain but this was an awful stay. Wouldn’t recommend this place to anyone.
於 2024 年 4 月住了 2 晚

10/10 優異

Carroll

多人同遊
讚好：整潔度和住宿狀況
remodeled room. very clean.
於 2024 年 4 月住了 1 晚

10/10 優異

Larry (Buchanan)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent luxury stay!! Plenty of restaurants and shopping within the resort, but also close to town and casino. Very clean and well maintained. Highly recommend!!
於 2024 年 2 月住了 2 晚

10/10 優異

Daniel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚

10/10 優異

Christine (Greenville)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

8/10 不錯

Madeleine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a Shores condo that was excellent, especially liked the bright white towels and bedding. Could have used extra blankets/pillows for the sofa bed but managed with what we brought. Great location and plan on returning next year. Checkin staff were a little cold. Heed the after swim shower warnings, we all reacted to the chlorine level. Changing rooms a little dingy. A few small observations that held us back from an overall excellent rating
於 2024 年 4 月住了 2 晚

10/10 優異

Elizabeth

於 2024 年 3 月住了 2 晚

8/10 不錯

Ashley

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚

10/10 優異

Billie Jo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved it here! We had a great time shopping in your shops and bought lots of good stuff! We slept really well in your comfy beds and the staff was all very friendly. We will be back.
於 2024 年 3 月住了 1 晚

10/10 優異

Jason

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

8/10 不錯

Douglas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

6/10 一般

Lexi

讚好：職員與服務和住宿狀況

8/10 不錯

Lindsay

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great price for a great experience!
於 2024 年 3 月住了 1 晚

4/10 欠佳

Anne

伴侶同遊
不滿：整潔度和職員與服務
This used to be the place to stay in Traverse City. It has gone down hill. I’ve had 2 stays here in 3 weeks and both were awful. The walls in the bathroom were dirty and disgusting and the noise from other rooms is unbearable. The walls are paper thin. And upper management does not care. Sad, this place will likely continue to decline, especially when management refuses to listen to its customers. Awful.
於 2024 年 3 月住了 2 晚

8/10 不錯

Kerrie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great time here and lots to do! Gym, pool, and restaurants were great!
於 2024 年 3 月住了 3 晚

10/10 優異

Melinda

家人同遊
讚好：整潔度、職員與服務和設施服務
We received a much lower rate through Expedia, when we checked in the check in person said they do not see the amount we pay for the night. Parts of the hotel are under renovation. The lobby needs some love, its underwhelming and the bar feels like an after thought-a weird vibe. The other bar is right off the elevators and feels very awkward to have to walk through it to get to your room if you are not in the main tower. The room was nice, bathroom was fresh-great shower and the beds were comfortable. The pool, hot tub, indoor tennis courts area-great! If you have kids this pool area will not disappoint! They have a lot of things to play on and your kids will sleep well! We did a couples massage-which was fantastic. We wish we would have known all the spa area had to offer-steam room, sauna, great locker room with hair dryers etc. We would have booked a different time to take advantage of all that area had to offer-amazing staff, great massage!!! We travel to this area a lot so we will be watching Expedia for such a great rate so we can do it again.
於 2024 年 3 月住了 1 晚

10/10 優異

Jeremy c

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was very friendly and helpful, very clean
於 2024 年 3 月住了 1 晚
Guest Relations, Grand Traverse Resort and Spa 於 2024年3月20日的回應
Hi Jeremy,Thank you for staying with us and taking the time to leave us a five-star review on Expedia! We are happy to hear that you enjoyed your stay and look forward to welcoming you back in the future!

6/10 一般

Kayla

於 2024 年 3 月住了 1 晚

6/10 一般

Stephanie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was loud having to walk thru a sports bar to get too and from my room. I was in the family section where kids were running around at 10 pm to 11 pm. I had a dead bug in my window and the tv remote battery died at 11 pm.
於 2024 年 3 月住了 1 晚
Guest Relations, Grand Traverse Resort and Spa 於 2024年3月20日的回應
Hi Stephanie, Thank you for staying with us and taking the time to leave us a review about your recent stay. We are sorry to hear about these inconveniences during your stay. We will be sure to share them internally with our team so that we can improve. Thank you for being our guest, we hope we get the chance to welcome you back in the future!

4/10 欠佳

Anne

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Our first room smelled so badly of dog urine we had to be moved. They moved us to a supposedly upgrade, a suite, but it had a view of a brick wall. We drove 3 hours each way to look out at a brick wall. It took 90 minutes just to get into the room we didn’t even want a suite. Then we returned to a tower room for the next night and there was hair in the sink and all over the bathroom walls - I took photos , the carpet was frayed and a trip hazard. They gave us breakfast coupons for all the problems and when we ordered breakfast, I ordered eggs Benedict and they send fried eggs, also have a photo. This place has gone downhill and when I asked for further compensation, the manager told me they already upgraded us and they actually lost money on our stay. I will be getting in touch with the tribe with my photos and concerns.
於 2024 年 3 月住了 1 晚
Guest Relations, Grand Traverse Resort and Spa 於 2024年3月20日的回應
Hi Anne, Thank you for staying with us and taking the time to leave a detailed review about your stay. Our records indicate that you were able to speak with a manager during your stay and hope that they were able to help resolve your issues. We apologize for the inconvenience that you experienced during your stay and hope we get the chance to welcome you back in the future.

10/10 優異

Judy

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful and comfortable
於 2024 年 3 月住了 1 晚

8/10 不錯

Darren

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚

8/10 不錯

Cassidy

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2024 年 3 月住了 1 晚

10/10 優異

Anne

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

EDWARD

於 2024 年 2 月住了 1 晚

10/10 優異

Ken

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would definitely stay again!

10/10 優異

Denise

讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy and pleasant check in even though we were very late getting in. Greeted by name. Quick check in and off to bed
於 2024 年 2 月住了 1 晚
Guest Relations, Grand Traverse Resort and Spa 於 2024年3月20日的回應
Hi Denise, Thank you for staying with us and taking the time to leave us a positive review on Expedia. We are happy to hear that you enjoyed your stay and look forward to welcoming you back in the future!

10/10 優異

Lindsye

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was awesome and so much to do for families!
於 2024 年 2 月住了 3 晚

10/10 優異

Melissa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Dexter (Holt)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a great stay at the resort. Close to town for many food options.
於 2024 年 2 月住了 3 晚

10/10 優異

Rachel

讚好：整潔度、職員與服務和住宿狀況
Nice place wish the pool and hot tub were open later especially the adults only hot tubs.
於 2024 年 2 月住了 1 晚

10/10 優異

Kristi

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very nice and clean. Would stay again
於 2024 年 2 月住了 1 晚

10/10 優異

Amy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

2/10 很差

Justin

家人同遊, 親子同遊, 伴侶同遊
讚好：住宿狀況
不滿：職員與服務和設施服務
They charge extra at check out, staff is confrontational about the extra charges. They do not honor rates that were booked in advance.
於 2024 年 1 月住了 2 晚

8/10 不錯

Justin

親子同遊
讚好：整潔度、職員與服務和設施服務
I love the resort. Only complaint was the bathroom exhaust fan was not working, which made showers exrta moist
於 2024 年 1 月住了 2 晚
The Team at Grand Traverse Resort and Spa 於 2024年1月31日的回應
Hi Justin,Thank you for staying with us and taking the time to leave us a review on Expedia. We are sorry to hear that your exhaust fan in your bathroom was not working and apologize for any inconvenience this may have caused during your stay. Thank you for being our guest, we look forward to welcoming you back in the future!

8/10 不錯

Theron

於 2024 年 1 月住了 1 晚

8/10 不錯

Mason

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 1 月住了 1 晚

10/10 優異

Theresa-David (lake)

Lovely
於 2024 年 1 月住了 1 晚
The Team at Grand Traverse Resort and Spa 於 2024年1月31日的回應
Hi Theresa, Thank you for leaving us a 5-star review on Expedia! We look forward to welcoming you back soon.

10/10 優異

Jerardo

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
The Team at Grand Traverse Resort and Spa 於 2024年1月31日的回應
Hi Jerardo, Thank you for leaving us a 5-star review on Expedia! We look forward to welcoming you back soon.

6/10 一般

Amy

於 2024 年 1 月住了 1 晚

10/10 優異

Zach

於 2024 年 1 月住了 2 晚

10/10 優異

Brandan (Dearborn Heights)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice first experience staying at the resort. Room was beautiful and great experience with food and drinks at Jacks Tap Room onsite.
於 2024 年 1 月住了 2 晚
The Team at Grand Traverse Resort and Spa 於 2024年1月31日的回應
Hi Brandan, Thank you for leaving us a 5-star review on Expedia! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon.

2/10 很差

Jamie

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not a friendly place
於 2024 年 1 月住了 1 晚

2/10 很差

Peter

家人同遊
不滿：整潔度和住宿狀況
於 2023 年 12 月住了 3 晚

6/10 一般

Laurah

讚好：整潔度
不滿：設施服務
Off season at this property, so take that into consideration. I have stayed here many times, but this was on New Year’s Day. It is not conveniently located. I arrived after a nine hour drive. Asked for a late checkout due to having a spa appointment at the property at noon. Staff said noon is fine. I asked for 2. even though the hotel was at very low capacity, they said no. Went to my room, unpacked and put on pajamas. When I washed my hands in the bathroom, noticed the pipe under the sink was dislodged and water started pouring everywhere. Cleaned it up, got dressed, packed everything, and went downstairs to get a new room and explain what happened. Front desk was quick to give me a new room, but didn’t make any attempt to apologize for my inconvenience. First room was much nicer. This room smelled terrible and was loud. Acquiring food was tougher during the off-season as well. Had I known that, I would have stayed closer to town. Awoken every morning at 7 with staff yelling in the hall. Was pressured to leave before my “late” checkout. My spa experience was… icy. From check-in, where the front desk staff barely made eye contact, to the cold room, cold bed, and uncomfortable spa treatment (my masseusse was nice, but very rough and leaned over and accidentally put a body part in my mouth… got a wrap treatment but the room was so cold that the hot, wet towels quickly became cold, wet towels.) Very stressful trip. I used to love this place.
於 2024 年 1 月住了 2 晚
The Team at Grand Traverse Resort and Spa 於 2024年1月12日的回應
Hi Laurah, Thank you for staying with us and taking the time provide feedback about your recent experience. It is our top priority to deliver exceptional hospitality to all of our guests and we apologize that you did not receive the level of service that you deserved. We will be sure to share this feedback internally with our management team so that we can improve. Thank you for being our guest, we hope we get the chance to welcome you back so that we can show you the level of service that we are known for.

6/10 一般

Megan

不滿：職員與服務
於 2024 年 1 月住了 1 晚

8/10 不錯

Jeremy

家人同遊
讚好：整潔度、職員與服務和設施服務
於 2023 年 12 月住了 3 晚

4/10 欠佳

Keila

親子同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Heat did not work in our room. Was snowing outside and VERY COLD. But! Staff was amazing and did everything they could to make it right.
於 2023 年 12 月住了 1 晚
The Team at Grand Traverse Resort and Spa 於 2024年1月31日的回應
Hi Keila,Thank you for staying with us and taking the time to leave us a review on Expedia. We are sorry to hear that the heat in your room was not working during your stay and apologize for any inconvenience this must have caused. It is our top priority to deliver exceptional hospitality to all of our guests, so we are pleased to hear that our team was able to make things right for you. Thank you for being our guest, we hope we get the chance to welcome you back in the future!

8/10 不錯

dolores

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚