Exterior

Reviews of Greensprings Vacation Resort

3 out of 5
Greensprings Vacation Resort
3500 Ludwell Pkwy, Williamsburg, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 548 out of 1002 reviews" "
Rating 8 - Good. 259 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, amazing staff and overall very lovely stay!
Stayed 1 night in May 2024

10/10 Excellent

Tara, Newport News

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean all employees was very respectful loved the stay everything was perfect fresh clean
Stayed 1 night in Apr 2024
Response from Deb: FD Supervisor on 14 May 2024
Thank you for being our guest Tara! So glad you enjoyed your unit, loved your stay and had positive interactions with our staff! This is what we strive for! We hope to see you again soon!

10/10 Excellent

Taryn Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Deb: FD Supervisor on 19 May 2024
Thank you for the kind feedback! We appreciate you being our guest and look forward to your next visit!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Deb: FD Supervisor on 1 May 2024
Thanks so much for the positive review! We appreciate you being our guest and look forward to your next visit!

10/10 Excellent

Torrey

Stayed 2 nights in Apr 2024
Response from Deb FD Supervisor on 12 May 2024
Thank you Torrey for the positive feedback! We appreciate you being our guest and hope to see you soon!

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Have a great time would luv to come back
Stayed 2 nights in Apr 2024
Response from Cliff on 15 Apr 2024
Thank you Richard! I am so glad you had a nice stay. We look forward to seeing you again.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Apr 2024
Response from Cliff on 15 Apr 2024
Lisa, I am so glad you had a wonderful stay. We look forward to your return.

10/10 Excellent

Charlotte

Travelled with family
Liked: Amenities, property conditions & facilities
Have no complaints. Beautiful, clean and quiet.
Stayed 1 night in Apr 2024
Response from Deb: FD Supervisor on 12 Apr 2024
Thank you Charlotte for being our guest! I am glad to hear you got to enjoy our beautiful resort during your peaceful visit with us!

8/10 Good

kinja

Stayed 1 night in Apr 2024
Response from Deb: Front Desk Supervisor on 29 Apr 2024
Thank you for being our guest! We look forward to your next visit!

10/10 Excellent

Thomas

Liked: Property conditions & facilities
We biked down from Richmond. Great place to stay, All great
Stayed 1 night in Apr 2024
Response from Deb: Front Desk Supervisor on 10 Apr 2024
We appreciate the kind feedback! Thank you again for being our guest!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Team was super friendly & property well maintained
Stayed 1 night in Apr 2024
Response from Deb: Front Desk Supervisor on 10 Apr 2024
Thank you for staying with us John! We look forward to next time!

8/10 Good

Sonya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a good fit for my family and the amenities were great!
Stayed 4 nights in Apr 2024
Response from Deb: Front Desk Supervisor on 6 Apr 2024
Thank you and your family for being our guests and enjoying the amenities! We look forward to your next visit!

10/10 Excellent

Mark

Good stay
Stayed 2 nights in Apr 2024
Response from Deb: Front Desk Supervisor on 6 Apr 2024
Thank you for being our guest; happy to hear you had a good stay with us!

6/10 Okay

Kathy

Disliked: Cleanliness, amenities
Average resort, at best. The room/condo was cleanish. Carpet was very wet in places, floors were dirty.
Stayed 2 nights in Apr 2024
Response from Deb: Front Desk Supervisor on 6 Apr 2024
Thank you for your feedback. I apologize about any inconveniences experienced. We hope to have the opportunity to provide a better time with us in the future.

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like Greensprings or Powhatan properties….been staying there for years. Great staff when checking in and rooms are always clean and comfortable!
Stayed 3 nights in Mar 2024
Response from Cliff on 28 Mar 2024
Hi Kenneth, Thank you for your continued support of our Williamsburg properties. I am so glad you had a wonderful stay. I will share your comments with our team.Cliff ReynoldsGeneral Manager

10/10 Excellent

Teonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's such a peaceful place. it was nothing short of amazing.
Stayed 3 nights in Mar 2024
Response from Deb: FD Supervisor on 12 Mar 2024
Wonderful to hear! Please be our guest again soon!

10/10 Excellent

JAMIE

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and convenient for the location.
Stayed 1 night in Mar 2024
Response from Deb: FD Supervisor on 12 Mar 2024
Thank you so much for visiting Jamie; we look forward to your next visit!

10/10 Excellent

Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
We have always enjoyed our stay at Green Springs.
Stayed 2 nights in Mar 2024
Response from Deb FD Supervisor on 10 Mar 2024
So glad you enjoyed your visit! We look forward to next time!

10/10 Excellent

Alanda

Stayed 7 nights in Feb 2024
Response from Cliff on 28 Mar 2024
Dear Alanda,Thank you for choosing the Greensprings Resort for your stay in WIlliamsburg. We look forward to your return.Cliff ReynoldsGeneral Manager

2/10 Terrible

ashaki

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Soon after checking in my girlfriend stepped on a 3-inch rusty nail that was protruding from the flooring in the walkway to the kitchen. We immediately reported this to the staff that was on duty at the time. The front desk agent seemed like he could care less. It was also reported to the front desk staff on the day of checkout and was advised that a member of management would be contacting us. It's been over a month and no one has called us. I would not recommend this property due to this experience. Luckily for us and them, my girlfriend was up to date on her tetanus shot and the puncture did not get infected.
Stayed 1 night in Jan 2024
Response from Deb FD Supervisor on 10 Mar 2024
I greatly apologize for this injury and how it was handled during your stay. You may still be entitled to compensation if you'd like to contact the property to speak with higher management

10/10 Excellent

Talisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great overall. Im not sure if we were near the house keeping or not but someone constantly walked the floor all night thumping and bumping. The staff and maintenance were awesome. We had two situations and they came right away to take care of us. Truly pleased! Will come back again for sure
Stayed 2 nights in Mar 2024
Response from Harry Front Office Manager on 5 Mar 2024
Thank you for your feedback! At Greenspring's Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

2/10 Terrible

Tywan

Disliked: Cleanliness, amenities
There was mouse dropping everywhere we looked and the cleaning wasnt properly done, we had little children with us ages 2 and 7.
Stayed 2 nights in Mar 2024
Response from Harry Front Office Manager on 5 Mar 2024
Thank you for taking the time to share your review. We are extremely sorry to note your disappointment with your recent stay with us and understand that how your experience was dealt with was not to the usual high standards we strive to provide for our guests. Please feel free to reach out to one of the managers to discuss further. We do hope to see you at one of our resorts in the future and wish you all the very best with your future travels.

10/10 Excellent

woody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Harry Front Office Manager on 5 Mar 2024
Thank you for your feedback! At Greensprings Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

6/10 Okay

Karyn

Stayed 2 nights in Mar 2024
Response from Harry Front Office Manager on 5 Mar 2024
Thank you so much for sharing your feedback about your vacation at Greenspring's Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose our home as your home during your vacation. All of our Team Members here look forward to welcoming you in the future!

8/10 Good

John

Travelled with group
Nice Resort
Stayed 2 nights in Mar 2024
Response from Deb FD Supervisor on 4 Mar 2024
Thank you for being our guest!

8/10 Good

Pernell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Oct 2023
Response from Deb FD Super on 3 Mar 2024
Thank you for staying with us!

10/10 Excellent

JaNay

Liked: Cleanliness, amenities
My Place didn’t have small Towels. But I look forward to coming back hoping for a better experience
Stayed 2 nights in Feb 2024
Response from Deb - FD Supervisor on 26 Feb 2024
I greatly apologize for the inconvenience of not having hand towels/wash cloths. We are working diligently to correct the shortage concern for those linens. We hope to provide a much smoother experience on your next visit. Thank you again for being our guest

2/10 Terrible

Ginger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highlights of this property say “family friendly”. Multiple parties in the complex we were in. Loud, obnoxious, no parking available because of the parties. People were parking on the road. Notified front desk, nothing changed. Loud music, lots of foot traffic in and out of the complex, with slamming doors. Unable to sleep due to all the noise. Will not stay here again.
Response from Deb - FD Supervisor on 26 Feb 2024
I greatly apologize for that poor experience. We abide by mandated quiet hours and security will address noise complaints, concerns of large parties, parking, etc. If you would like to further speak with Security Management due to your concerns not being fully addressed, please contact the resort to set up a follow up meeting. Thank you

2/10 Terrible

Erika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took multiple people and almost an hour because clearly front desk are not trained. I have stayed here for years and this has never been an issue until recently. I checked out two weeks ago and my deposit is still being held, not sure who isn’t doing their job but my ticket is not closed out because I still haven’t gotten an email saying my ticket was closed out so therefore my deposit it being held. Sloppy and disappointing. They lied to some older ppl telling them there wasn’t a first floor option for them when the resort was EMPTY and you could tell there were plenty of rooms available in obvious units because no cars were there day or night. Stating to dislike this resort. Maybe that’s why they didn’t upgrade to Hilton
Stayed 1 night in Feb 2024
Response from Harry Front Office Manager on 24 Feb 2024
We understand the importance of efficiency and we apologize of any inconvenience upon check in. It is never our intent to present a negative experience. We appreciate your choice to stay at Greenspring's. The security deposit was released upon checkout and you should contact your financial institution to follow up regarding this situation as we do not hold security deposits past the checkout day. Thanks.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Harry Front Office Manager on 24 Feb 2024
Thank you for your feedback! At Greensprings Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
The condos are beautiful and overall everything is very nice and well cared for. Only issue we had was after adding to our stay we had to change condos which was kind of annoying
Stayed 7 nights in Feb 2024
Response from Harry Front Office Manager on 22 Feb 2024
Thank you for your feedback! At Greenspring's Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

6/10 Okay

Tiara

Disliked: Staff & service
Stayed 7 nights in Feb 2024
Response from Harry Front Office Manager on 24 Feb 2024
Thank you so much for sharing your feedback about your vacation at Greensprings Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose our home as your home during your vacation. All of our Team Members here look forward to welcoming you in the future!

8/10 Good

Stacey

Liked: Cleanliness, staff & service
Is was ok
Stayed 2 nights in Feb 2024
Response from Harry Front Office Manager on 22 Feb 2024
Thank you so much for sharing your feedback about your vacation at Greenspring's Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose our home as your home during your vacation. All of our Team Members here look forward to welcoming you in the future!

8/10 Good

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Staff was great
Stayed 2 nights in Feb 2024
Response from Deb - FD Supervisor on 20 Feb 2024
Thank you so much Colette; we appreciate you being a guest with us!

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay very clean. The reason for the four star overall rating is because it states there are an arcade/game room however there was not. My boyfriend and I are kids at heart and that is one reason I got this place. We were kinda heartbroken but we still had fun
Stayed 2 nights in Feb 2024
Response from Deb- FD Supervisor on 19 Feb 2024
Thank you for your review. I apologize with that discrepancy. We are in the process to have that feature be edited to reduce this confusion. We appreciate you staying with us!

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great indoor pool.
Stayed 1 night in Feb 2024
Response from Deb - FD Supervisor on 18 Feb 2024
So glad you enjoyed the indoor pool, Lisa! Thank you for visiting!

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hit or miss
It started out great but then we decided to add another week because we loved it so much. We were told wed need to change condos because the one we were in was going down for maintenance soooo after three trips and 45 minutes we were finally put into a new condo which is up four flights of stairs to makeatters worse we can back today to find that after walking up all the stairs our keys weren't working.
Stayed 7 nights in Feb 2024
Response from Deb - FD Supervisor on 15 Feb 2024
I greatly apologize about those inconveniences. Would you like to request a follow up from management? If so, please contact the resort and we will assist with arranging the follow up.

8/10 Good

Heather

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Loud and chaotic stay
The rooms were clean and spacious but that is where the compliments end. The hot tub was useless and not relaxing at all. We waited until 9pm in the hopes of relaxing for a bit and were unfortunately unable to. About 2 dozen children were using the indoor pool which was absolutely fine except that the parents were allowing them to use the hot tub as an extra pool for jumping in despite adults trying to soak quietly. We even mentioned it to the front desk and were told Security would be down to fix the situation. Security waited 45 minutes until 9:55 and simply told every one including us that it was time to leave as the pool closes at 10. Upon returning to our rooms, we were greeted to the sound of screaming children and stomping both in the room beside and above us until well after 11. If you are looking to have a relaxing hotel, this is probably not the best option.
Stayed 1 night in Jan 2024
Response from Deb FD Super on 13 Feb 2024
I greatly apologize for those issues faced. You are welcome to contact the resort directly if you would like to arrange a follow up and discussion for compensation with management.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Deb - FD Supervisor on 12 Feb 2024
Thank you Susan for the positive review! We greatly appreciate it!

10/10 Excellent

Channel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Check in was great everyone was super friendly and helpful!!! Got to room it was much better in person beautiful nice and clean stocked with everything and everything was working stayed 3 nights they sent messages every morning making sure everything was going good and if we needed anything they were there to help and wished us a great day I thought that was really cool and nice!!! Didn’t want to leave lol will definitely stay again can’t wait also inside pool and hot tub were working we didn’t get in forgot bathing suits but it looked really nice!!!!!
Stayed 2 nights in Feb 2024
Response from Deb FD Super on 11 Feb 2024
So happy about all your positive experiences; we look forward to your next visits!

10/10 Excellent

Niecy

Liked: Cleanliness, staff & service, property conditions & facilities
I give excellent ratings for the property and the staff (i.e. front desk, hosekeeping, maintenance, security, management & etc.). In my opinion Greensprings Resort it's a hidden treasure that I discovered last year and this is my second year visiting this beautiful Resort.
Stayed 7 nights in Jan 2024
Response from Deb FD Super on 11 Feb 2024
Thank you so much for staying with us! We hope to see you again!

8/10 Good

James M

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Deb FD Super on 4 Feb 2024
Thank you for being our guest! We look forward to your next stay!

10/10 Excellent

Omodolapo

Liked: Cleanliness, staff & service, property conditions & facilities
My experience here was awesome, however I never got back my $140 dollar deposit till date and that left a sour taste in my mouth. But as regards the facility it was awesome.
Stayed 1 night in Dec 2023
Response from Deb FD Super on 3 Feb 2024
Thank you for your feedback. We appreciate you being our guest. If the 140 return was from attending a marketing presentation, the vouchers are always processed at the end of your stay to clear any confusion. We look forward to your next visit!

2/10 Terrible

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We waited a hour to get checked in the room. The water did not get hot the entire time. The guy tried to say we over filled the bath tub and it leaked downstairs which that is not true because the water would not even get hot to use the tub. It was suppose to be a spa bath which was not had a water little fountain. Was not happy at all about all of this
Stayed 2 nights in Jan 2024
Response from Deb - FD Supervisor on 28 Jan 2024
Thank you for providing feedback regarding your stay. I greatly apologize for these issues. If you would like to speak to management regarding, please contact the resort to arrange a follow up.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Check in was smooth. Accommodations were made during check in so that my two rooms were side by side. I very much appreciated that.
Stayed 1 night in Jan 2024
Response from Deb FD Supervisor on 28 Jan 2024
So glad you are enjoying your visit! We appreciate you being our guest

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Deb FD Super on 25 Jan 2024
Thank you for being our guest!

8/10 Good

Christopher

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Deb FD Supervisor on 21 Jan 2024
Thanks for staying with us! We hope you enjoyed your visit.

10/10 Excellent

Astrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and immediately responded to our requests. It was clean and everything worked.
Stayed 3 nights in Jan 2024
Response from Deb FD Supervisor on 21 Jan 2024
Thank you for being a guest with us & providing feedback. We hope to see you again!

10/10 Excellent

Tias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jan 2024
Response from Deb FD Supervisor on 21 Jan 2024
Thank you for the feedback! Happy to hear you enjoyed the location on our resort in beautiful Williamsburg VA

10/10 Excellent

Cecilio

Stayed 4 nights in Jan 2024
Response from Deb FD Super on 6 Feb 2024
Thank you for the positive feedback; we appreciate you being our guest!