2/10 很差
Miguel
伴侶同遊
2025 年 8 月 30 日
讚好：設施服務和住宿狀況
不滿：整潔度和職員與服務
We waited over 30 minutes to be checked in. During that time, the front desk employee Ella was texting back and forth with you (Caitlin) but rather than resolving the issue promptly, nothing improved. As a manager myself, I found it completely unacceptable that you did not call the front desk employee directly or step in personally to provide assistance. Texting in a situation where guests are left waiting for such an extended period is inadequate and unprofessional.
Additionally, our personal information was left exposed on an incidental sheet at the front desk while the only employee on duty was occupied assisting us and another couple to their rooms. This not only caused further delays but also created a serious breach of privacy.
The lack of proper managerial action left us with a very poor first impression. As a guest, I expect efficiency, professionalism, and security—none of which were delivered in this instance.
Miguel
於 2025 年 8 月住了 2 晚
