To clarify, the cleaning crew is the only negative comments I have on the staff. The ones I encountered were very rude. The folks behind the counter & working the kitchen, etc, were all WONDERFUL. Great breakfast, clean spaces, nice pool. Loud traffic (to be expected). Very convenient to the heart of Winston Salem. Still confused why the hotel attempted to charge me twice…? Overall, we had a lovely stay! Hooray for Holiday Inn Expresses!