Winter Pond

Beautiful hotel! Slow, unfriendly service in restaurant. Missed the free breakfast as we had to leave at 6 for the airport. Would be nice if there were options for early flyers since the hotel caters to airport. Waited an hour at the airport for shuttle to pick us up. 3 calls, first one said 15-20 minutes, second one said 10 minutes out. Third one said any minute.

We loved the view of the city in the distance and the water and the room was absolutely beautiful on a high floor. (Harbour view room) Lots of eating options to choose from. Casino was buzzing and it felt like being in that other well known city when in it. Only negative is that everything seems disproportionately more expensive than it needs or should be. 14$ for some gummies! Come on! Just an example but food is very expensive within the hotel but there are lots of choices for all budgets i guess. Shake shack litterally a short walk through casino in the sports bar area is popular and tasty. Overall the room, view and location to the city is fantastic especially for a first trip if you don't want to be downtown. It is a short uber into the city and there is also a water taxi which operates free which we did not use simply as the timing didnt work for us personally. Overall lovely hotel and the room was the absolute highlight for us personally as we wanted something a bit more special for our first trip to Boston which is amazing btw! Just bring lots of dollars as it wont last long in here. The house always wins lol!

Last minute wedding in my family so we got in at 1 AM and left the same day by 11 AM. I wanted to eat breakfast at the attached café a little before 10 AM before I had to leave for the wedding at 10:45, but I only got my meal at 10:40 so I had to choke it down.. understaffed Café and the people at the front desk were disorganized, even though they were trying very hard to be accommodating. I don’t like the fact that the system of having my bags kept at the front desk, basically meant they were thrown in plain sight behind the front desk, where anybody could’ve walked off with him with nobody noticing. In addition to not getting my 20% off my food at the café in the morning, as I said, it took too long to get to me. There was only one person serving everyone in the café.