Boston Winthrop Beach Hotels

"I arrived to my room not being fully cleaned, which was highly upsetting. I called down and explained the condition to the front desk and they responded promptly with housekeeping cleaning the entire room and making the bed. The overall stay was relaxing and the hotel handled my issue adequately. "

"The staff was very friendly and helpful on transportation to the airport."

"Clean room/ walking distance to everything/ staff was friendly and helpful "

"It was ok"

"Everything was just as it should be"

"Room was clean and quiet, staff friendly and efficient "

"Extremely disappointing experience at SpringHill Suites Boston Logan Airport Revere Beach. We had a confirmed reservation for March 14–15. When we arrived after traveling, the hotel told us they had overbooked and that our room was no longer available. They then sent us to another hotel. When we arrived there, we were told that hotel could not accommodate us either, so we were forced to return to the original SpringHill Suites. My mother had recently undergone surgery and is currently disabled, so being transported back and forth between hotels late in the evening was extremely stressful and physically difficult for her. By the time we returned it was already close to 8 PM and the entire day had been lost due to the hotel’s error. The situation became even more frustrating due to the attitude of the staff. The General Manager, Gabriel Morales, was extremely dismissive and unhelpful when we tried to resolve the issue. The front desk staff member, Valet, was also rude and did not provide any real assistance. A confirmed reservation should never result in guests being displaced like this, especially when a disabled guest is involved. This was one of the worst hotel experiences we have had, and we hope Marriott corporate addresses this situation properly."

"Always an amazing stay. "

"Great staff"