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"We went for dinner at the restaurant and the attendant asked at the door about food allergies. I said, yes, no garlic please, they brought a book with every meal they offered and all the ingredients listed. I picked the grilled chicken with goat cheese as garlic was not listed. 15 minutes later the server stated that the chef said there is garlic. I stated that there is clearly a discrepancy between their own departments that can cause a medical issue for a customer. The restaurant manager came over and instead of apologizing, he said that my only choice was to pick something else, no recommendations of what that meal was as they add garlic to almost everything. Finally I order the salmon and a Caesar salad. We waited 45 minutes to get a meal. No apologies, no we are going to correct our own documents, we fell that we were causing the problem. We stay there because is the most convenient hotel for our frequent trips to Heathrow Terminal 5. The hotel is beautiful, super clean and worth the price since you don't need to take any transportation, you just walk in from the terminal. We will stay there again but might not eat at the restaurant."

"Cuartos chicos , faltan los detalles en el baño ( gorra de ducha ) pasta dental y el desayuno debería mejorarlo , "

"The staff was incredibly helpful. The hotel has the best location in London (South Kensington). Breakfast has great selection of dishes."

"Everything was great. Food in the bar was wonderful!"

"Long windy corridors Food pretty good"

"Fantastic. Very friendly staff! Excellent amenities!"

"The room was nice clean and as expected ever one was friendly and helpful"

"Great option for terminal 5 with the pod transfer - comfortable enough room - great value. Only in the room for about 7 hours before an early flight but slept well! "

"nice hotel but didn't sleep well, noise from room above led to a disturbed nights sleep. Pillows far too firm., "