Average. Room cleaned only once during 4 night atay, lots of maintenance required in room.
Michael
於 2024 年 4 月住了 4 晚
10/10 優異
Fiona
多人同遊
2024年4月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were visiting Stanlake Vineyard and wanted somewhere to stay nearby. This was perfect, lovely friendly staff and great food
Fiona
於 2024 年 4 月住了 1 晚
10/10 優異
Joanna
2024年4月21日
讚好:整潔度、職員與服務和住宿狀況
Joanna
於 2024 年 4 月住了 1 晚
10/10 優異
Peter
商務旅客
2024年2月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent place
Peter
於 2024 年 2 月住了 1 晚
6/10 一般
Kiran
2024年1月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kiran
於 2024 年 1 月住了 1 晚
10/10 優異
Dennis
2024年1月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dennis
於 2024 年 1 月住了 1 晚
6/10 一般
Ericka
家人同遊
2024年1月4日
讚好:職員與服務、住宿狀況和客房舒適度
Poor communication
We were disappointed with our stay. We had 2 nights booked from 1/1-1/3. The hotel did not tell us that the superior room that we reserved (and already paid for) was no longer available. They didn't even tell us at check in!! They just took us to a basic room with no mention of the change. When I went back down to inquire, they said that a "water issue" forced the change, but they made no effort to compensate us for the change in reservation. They also did not tell us that on 1/1, our day of arrival, that their reception, bar and restaurant were closing at 5PM. This was our final stop after a long day, and we had planned to settle in with food and drink. Part of the reason we wanted to stay here was because we enjoyed relaxing at the fireplace with a snack and cocktail previously! That did not happen as they were turning out the lights within minutes of our arrival at 5.
They did say that they had "tried" to call me, but they couldn't reach me because of the international #. I found this VERY odd, as I continued receiving "welcome" emails from the hotel up through my day of arrival, none of which mentioned any change to the reservation or the hours that they would be open. This was very disappointing. We had stayed here before and had had a lovely experience, but I do not think that we will return.
Ericka
於 2024 年 1 月住了 1 晚
10/10 優異
david
商務旅客
2023年12月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good as usual, lovely food and drink, well done all.
david
於 2023 年 12 月住了 1 晚
10/10 優異
Gary
2023年12月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay
Great stay lovely room and very attentive staff warm and friendly. Would highly recommend.