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"One of the best hotel experience we have had anywhere! The front desk manager Sultanli Elchin was welcoming and made us feel like we were the only customers at the hotel. Outstanding experience, beautiful property and convenient location!!!! "

"Modern and clean. Good breakfast"

"Perfect location. Beautiful property and amazing staff David the PM concierge was extremely helpful in sending a package for me. He really went above and above. Highly recommend this hotel"

"I had a wonderful stay at the Ritz-Carlton Xi'an. Would recommend!"

"The bar service was disappointing due to limited stock. After selecting a beer from the menu, we were told only one bottle was available in the entire building. We then tried to order sparkling wine, only to be told that was out of stock as well. It was frustrating to see a full menu but have so few of the items actually available for purchase."

"This is a very nice hotel in a good location.rooms are a good size and spacious. Our only issue was the AC. We always book rooms with AC but here the hotel controlled when it was available. Once it was on you could adjust the temp in your room. The hotel did provide us with some fans which really helped but it was still disappointing. The AC did finally seem to stay on by the 3rd night after my wife complained again. The staff were very nice, i think the issue was due to how the building management team programed the availability of AC. Even though it was mid April, some hotels have “winter mode” which regulates the necessity of using AC."

"The hotel was really nice and enjoyed the stay. The staff were friendly, professional and helpful especially the concierge. They arranged our train tickets even thought it was a hassle. We appreciated the room upgrade and would definitely stay at this hotel again"

"Great breakfast buffet. We got upgraded to a marvelous room with a lot of space and great view of the lake. Staff has been very kind to us. Highly recommended!"

"Breakfast had no halal choice "