Independent Xinmi hotels

"Excellent hotel"

"Fantastic stay with absolutely excellent staff and customer service! When the tour that I had booked failed to arrive, the concierge immediately arranged a new tour that mirrored the one that I had booked in the same day. Additionally, they upgraded my room for free when I expressed some concerns and then also arranged another tour to the Hunan Museum. Their customer service is impeccable and the hotel provided a wonderful experience that I highly recommend! Excellent and exceeded my expectations! A special thanks to this wonderful group of staff members! "

"Nobody speak one word in english"

"Well maintained, professional and courteous staff. They were quick to switch us to another room when we had an a/c issue. Highly recommend!"

"I really enjoyed my time at this hotel. The service was warm and attentive, the room was comfortable and well-kept, and the location was perfect—just a short walk to great shopping spots. Everything came together to make my stay relaxing and convenient. I’d definitely come back!"

"I recently stayed at Holiday Inn Express Zhengzhou Airport and had an exceptional experience, thanks in large part to the outstanding service provided by the front desk agent, Lily. From the moment I walked in, I was greeted with a warm, genuine smile and a level of professionalism that immediately put me at ease. Lily went above and beyond to ensure my stay was comfortable and enjoyable. She was incredibly attentive, answering all my questions with patience and providing helpful recommendations. Her attention to detail was remarkable, she remembered my name and preferences, which made me feel truly valued as a guest.What stood out most was her willingness to assist with a last-minute request I had. Her kindness and dedication truly made a difference in my stay.I cannot recommend Lily enough. Her exceptional service and genuine care for guests are a testament to the high standards of Holiday Inn Express Zhengzhou Airport. I will definitely be returning. Thank you Lily for making my stay unforgettable! ⭐⭐⭐⭐⭐"

"I liked everything. Room was very comfortable. Super clean. Staff were very friendly. Many thanks for the girls Lele Jasmine and Miao Miao you were very nice. "

"The services are very good, but the hotel's hardware facilities need to be improved. For example, the rain water easily flows to the side of the toilet, and the washbasin does not drain smoothly!"

"Friendly staff and nice environment."