矢玉独立经营

"新開張不足半年，我們被告知是開業以來第二位香港人住客，榮幸！設計簡約、乾淨舒適，房間大，我們房間有大玻璃窗可看到長門溫泉河川，最欣賞是旅店員工，他們每個待客都很親切熱誠，入住當日剛下雨，員工看到我們在門外，便跑出來幫我們推行李和遞上雨傘給我們，細心周到，服務絕對比得上5星級旅館，大讚！附近有不少食店和一間很細小的便利店，都比较早关门，可选择酒店内用晚餐，餐厅Pizza和意粉也很美味且价钱相宜，有趣是可直接看著廚師烤Pizza，酒店旁就是有600年歷史的溫泉 恩湯，住客可免費使用，泉水是頂級的柔滑，如要早上浸溫泉，請留意恩湯是早上9時開始，但旅館退房時間是10點，只有1小時享用時間。附近環境寧靜舒適，建議晚上在河川附近散步，夜燈加上河川柳樹景色很美。如像我們般喜歡享受有歷史的優質溫泉，又不希望入住老舊和昂貴的溫泉旅館，這裡絕對是不二之選，秋季再來的話，我們也必再次入住這裡。"

"前台職員有禮，還介紹我們到附近的食店。"

"My wife and I stayed at this accommodation for one night due to its proximity to 元乃隅神社 Shrine. Upon entering the room, we were immediately shocked by its condition. I seriously doubt any cleaning had been done before our arrival. The fridge contained a pack of opened lettuce, two slices of cheese, a box of milk, and other leftovers from previous guests. The kettle still had water from the previous guest, with steam visible from the outside. At the front door, there was only one pair of slippers, while another pair was left on the balcony. Both the windows and the air conditioner were covered in dust. Since there was no toilet or bathroom inside our room, we had to walk outside—without any shelter—to reach the shared bathroom within the same building. Unfortunately, it started raining after we checked in, and we realized there were no umbrella available for us to use. I asked the host if he could lend us one, he looked at me as if I had asked a ridiculous question, took me outside, and waved his hands dismissively in a disrespectful manner. His body language clearly conveyed, “Why would you need an umbrella for such light rain?” Then, he told me to go buy my own umbrella from a convenience store—even though the nearest one was 10km away. I was stunned. If they simply didn’t have an umbrella to lend, I could understand, but treating a guest with such disrespect is completely unacceptable. The host clearly does not care about his guests. Avoid this place for your own sake."

"全體員工服務細心而且還協助有關旅遊資料查詢，晚飯懷石料理除了美味亦可觀性高。稍為不足是床褥太軟腰部承托不足，浴埸15-20點經常有6-7人已覺得太迫，因為室內浴場2個池約20*8呎，即使連同室外浴埸約10*6呎，房間又没有浴缸浸浴。見議像早晚飯一樣每人預約用一小時避免人多不適。"