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"A firm favourite of ours great location lovely hotel and grounds and the friendliest staff cannot fault it"

"A Christmas Eve stay was fantastic! Staff lovely, friendly and helpful and we woke up to Christmas stockings on our doors with hot chocolate marshmallows etc inside which was a fantastic festive touch."

"The Club Deluxe room makes travelling with a baby and a pram a breeze. You have so much room! The room was fantastic, very clean, huge comfy bed, great facilities. We've booked again for Easter."

"Lovely hotel, had everything we needed. "

"Great reception and breakfast, very dog friendly "

"A truly wonderful stay over the festive period. The new spa is lovely and room 452 was SO quiet and spacious, highly recommended. The only downside which I pointed out two years ago is that the shower lets the room down as it’s not powerful enough and looks dated too. A short taxi ride or lovely walk into the centre with everything you could wish for. Please note valet parking is £39.50 and the Soa £45 per person in addition to the room. Concierge and FOH staff are very attentive. Breakfast is wonderful, so many choices including à la carte at no extra cost. "

"Everything "stood out" - check-in, staff, bedroom, safe central location (5 minutes from rail station); easy access to the city, restaurants, etc."

"Room was brilliant, river and cathedral views, staff really helpful and friendly. Great location would definitely recommend "

"Breakfast was the best, poor quality sausages only 1 coffee machine working poor quality coffee and only half cups poured I cant understand why quality hotels use feeble machines "