Louisville York Monument Hotels

"Nice hotel but not easy to deal with. Charge HIGH prices to park and you have to use their parking no option. NO access direct to hotel from parking garage have yo use parking elevator to go back to street level then around building to desk and inside elevators for rooms. When you check in they tie up your cc for 200 for what they call added expensive. ??? Checked out almost 12 hours ago and still have my money on hold "

"Great location! Walking distance to all downtown attractions. Room was very comfortable and clean. Would stay here again. "

"Prices are exceptionally high (probably the same as everywhere) for what you get in the restaurants. "

"Hotel staff accused us of smoking in the room and charged us $250. Called to get this fixed and they doubled down on the accusation. My wife is pregnant and we were at this hotel for a week long convention where we hardly occupied the room. Sketchy practices by this hotel combined with hallways that smell like garbage. AVOID THIS HOTEL. Not to mention desk staff sleeping at the front desk and clearly under the influence. "

"This hotel is easily worth the money, and everyone must try the Hot Brown. I visited with my elderly mother, with the idea that local relatives would visit us there. They did. The lobby is excellent for this, and the room offered a sumptuous sofa, which also fit the bill. The Cafe has a limited menu, and the prices on the Internet are incorrect. Sad part is that there is no menu in the room. Front desk says to use online menu. This is why I can only give four stars. That said, the food is good, although a room-service cinnamon roll, which cost a shocking ten dollars (versus six on the menu) showed up as no more than a petrified hockey puck. All else was great, including the Manhattans at the bar. Beware--the fine-dining room is closed. "

"Everything was perfect clean great customer service soon as you walk through the door it smelled amazing nice and clean amazing customer service checkin was nice and easy .. room was very nice and clean. Manger reception was awesome as well . The free breakfast was amazing! Definitely a 5 star rating! "

"Property amazing "

"Very friendly and helpful staff. Hotel is clean and wonderful. "

"Great experience "