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"Clean room but dated "

"Our recent stay at Dreams Jade Resort & Spa provided a truly relaxing and engaging vacation experience for our entire group. The resort successfully balances luxury amenities with fun, accessible activities, making it an excellent choice for families traveling with teenagers and adults alike. The accommodations immediately met our standards. Our room was spacious and consistently clean, providing a true sanctuary after a day in the sun. The resort's pools were a definite highlight of our daily routine. We appreciated that the main pool areas were not crowded, allowing for true relaxation and easy access to lounges. While the pool offered the excellent amenity of being heated, we did note that this seemed inconsistent throughout the stay; some days it was wonderfully warm, while others it felt cooler. Despite this small fluctuation, the pool environment remained a favorite spot. The restaurants were delicious, offering high-quality dining that surpassed typical all-inclusive expectations. Beyond dining, the entertainment and activities team did a commendable job of keeping everyone engaged. The schedule was varied enough to capture the attention of both adults and teenagers, which is often a challenge. A unique experience we highly recommend is the bike ride into town. This provided a fun, local excursion, lasting about 20 minutes each way. We had approximately 30 minutes in the town to browse local souvenir shops and visit a grocery store, offering a nice break f"

"Very good experience. the rooms were so clean. front desk was available 24*7. Everything was available "

"Itamar, maxilliano, Luis, Josias, Christina, Veronica and everyone else I had the pleasure of being served by were all excellent and I’m very impressed with the quality of service I received at this resort thank you again"

"Pool and Food was great, great shows for the kids. We loved it! Thank you. "

"Great"

"Amazing facility. Friendly and welcoming staff!Always there to make your visit memorable. Reneta, the hotel manager went above and beyond to help me when I needed immediate hospital care! I loved her humanity and willingness to help others! That continued even after my return to the hotel in my diminished capacity. I’m indebted to her kindness and the loveliness of the entire staff! Thank you! Brian Pearson "

"We had an amazing stay at Hyatt Vivid Playa del Carmen. The rooms were amazing and clean. The in suite jacuzzi was my favorite. The food was incredible. My favorites were Rincon Mexicano (tacos and flan!), Asiana, Dolma (chicken parm and crème brûlée) and Spice! If you go to Spice, look for Miguel! He was really awesome! Would definitely recommend Hyatt vivid to friends and family! I will visit again! "

"Great adult place. Amazing fun. Great staff. Good food. Carlos at flame is amazing server. Takes care of their guests. The staff actualy remember you your not just a number. Cons....the ketchup sucks"