Warsaw Zacheta Hotels

"Classy hotel"

"Staff at the front desk is unpleasant. When I booked my mom‘s the room I immediately texted the hotel that all is paid incl. breakfast and that mom should not be asked for any additional money at the time of checking in etc. Of course nobody „remember“ and the receptionist was adamant with the request that my mom pays upfront for bar use either 500zl or 100zl. Mom called me; I then talked over the phone with the receptionist and he still was pressing upfront payout incl. that he could send the link to pay to me. I was livid at that point. I asked to speak with the manager and mentioned that it is again the same story at this hotel. Eventually my mom signed the document that she will not be using anything from the room‘s bar. What the hotel did later was below 4-5 star hotel - they came and remove the room bar. I have never and my mom too, been treated at the top rated hotels like that. We will never stay in or recommend this hotel to anyone. "

"The staff was very friendly. Shops nearby… "

"Very nice hotel. Clean and comfortable. Staff was great parking was not available but there is free overnight street parking if you know where to look. Old town is a 10 minute walk."

"Absolutely fantastic location. Very attractive setting. No bottled water in the rooms. Staff seemed polite but uninterested in extending themselves. The elevators only semi-functional/reliable."

"Stay was amazing everything was near by and room was very clean would definitely stay here again "

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"Gorgeous hotel. Room was comfy and well equipped. Lovely design - everything just was very easy - lots of spaces to work and the lighting panel on the wall was amazing - so used to hunting around for light switches in hotel rooms. Special shout out to the breakfast and staff in the restaurant- I think it was the best hotel breakfast I've ever had!"

"It was ok "