Exterior

Reviews of Sheraton Zagreb Hotel

5 out of 5
Sheraton Zagreb Hotel
Kneza Borne 2, Zagreb

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service. Overall great experience.
Stayed 3 nights in May 2024
Response from Front office team on 24 May 2024
Dear Mariela, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to see that you had a positive experience overall, as reflected in your score.Your satisfaction is our top priority, and we're delighted that we could meet your expectations during your stay. Should you have any further comments or suggestions for improvement, please feel free to share them with us.We look forward to welcoming you back for another wonderful stay in the future. Kind regards,Front Desk Team

8/10 Good

Teresa

Liked: Cleanliness, staff & service
Cc
Stayed 1 night in May 2024
Response from Front office team on 24 May 2024
Dear Teresa,thank you very much for your kind feedback. We hope to host you again. Kind regards,

10/10 Excellent

hyung chul

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in May 2024
Response from Front office team on 20 May 2024
Dear Hyung Chul, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to see that you had a positive experience overall, as reflected in your score.Your satisfaction is our top priority, and we're delighted that we could meet your expectations during your stay. Should you have any further comments or suggestions for improvement, please feel free to share them with us.We look forward to welcoming you back for another wonderful stay in the future.Kind regards,Sara Leonie

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Zagreb station. Facilities. Good staff. The only thing we didn’t like was that the pillows were new and too deep, but that should not be a permanent problem. Everything else was perfect.
Stayed 1 night in Apr 2024
Response from Front office team on 29 Apr 2024
Dear Mike,Thank you for choosing to stay at Sheraton Zagreb Hotel and for sharing your experience with us. We're delighted to hear that our hotel's proximity to Zagreb station, along with our facilities and excellent staff, met your expectations.We apologize for any discomfort caused by the new and too deep pillows. Your feedback is invaluable, and we'll certainly look into providing pillow options that cater to various preferences to ensure a more comfortable stay for our guests.We're thrilled that aside from this minor inconvenience, everything else was perfect for you. Your satisfaction is our top priority, and we're committed to continuously improving our services to create memorable experiences for our guests.We hope to have the pleasure of welcoming you back to Sheraton Zagreb Hotel in the future.Warm regards,

10/10 Excellent

Narayan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful!
Stayed 3 nights in Apr 2024
Response from Front office team on 22 Apr 2024
Dear Narayan,Thank you very much for kind review.We hope to host you again soon.Kind regards,

10/10 Excellent

Rifat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheraton Zagreb Hotel on 29 Mar 2024
Dear Rifat,Thank you so much for your kind review. It was a pleasure to have you as our guest and we hope to host you again in the future.Kind regards,

10/10 Excellent

Rifat

Excellent
Stayed 1 night in Mar 2024
Response from Front office team on 25 Mar 2024
Dear Rifat,Thank you for choosing to stay at Sheraton Zagreb Hotel and for taking the time to rate your experience. We're delighted to see that you rated us 5 out of 5!Your satisfaction is our utmost priority, and we're thrilled to have provided you with an exceptional stay. If there are any specific highlights or aspects of your experience that contributed to your perfect rating, we would love to hear about them.We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

8/10 Good

Scott

Stayed 4 nights in Feb 2024
Response from Front office team on 21 Mar 2024
Dear Scott,Thank you for taking the time to review your recent stay at Sheraton Zagreb Hotel.We appreciate your rating of 4 out of 5 and are glad to hear that overall, you had a positive experience with us. Your feedback is important to us as we continually strive to enhance our services and facilities to better meet the needs of our guests.If there are any specific areas where we can improve to earn a higher rating in the future, please feel free to share your feedback with us. We are committed to providing the best possible experience for all our guests and would appreciate any suggestions you may have.Thank you for choosing Sheraton Zagreb Hotel, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Stayed 4 nights in Feb 2024
Response from Sheraton Zagreb Hotel on 12 Feb 2024
Dear Thomas,thank you so much for your kind review of our hotel. It was a pleasure to have you as our guest and we hope to host you again in the future. Kind regards

10/10 Excellent

ismail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and Value
Enjoyable stay Great location Value for money
Stayed 2 nights in Jan 2024
Response from Front Office Team on 12 Jan 2024
Dear Ismail, thank you so much for your kind review of our hotel. It was our pleasure to have you as our guest and we hope to host you again in the future. Kind regards, Sheraton Zagreb Hotel

10/10 Excellent

Junning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Front office team on 6 Jan 2024
Dear Junning,Thank you for staying with us!Best regards,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property
Response from Sheraton Zagreb Hotel on 12 Feb 2024
Dear Sandra,thank you so much for your kind review of our hotel. It was a pleasure to have you as our guest and we hope to host you again in the future.Kind regards

10/10 Excellent

Aleksandar

Stayed 1 night in Dec 2023
Response from Sheraton Zagreb Hotel on 4 Jan 2024
Dear Aleksandar,Thank you so much for your kind review of our hotel. It was our pleasure to have you as our guest and we hope to host you again in the future.Kind regards,

2/10 Terrible

Marko

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front office team on 24 Dec 2023
Dear Mr. Marko,Thank you for choosing to stay at the Sheraton Zagreb Hotel and posting this review of the experiences during your stay.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations in certain areas.We truly hope for the opportunity to welcome you again and provide the most memorable stay perfect in every meticulous detail.Thank you very much and best regards from the Sheraton Zagreb hotel.

10/10 Excellent

Djenita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I have been at this property several times in the past. It is a beautiful hotel in downtown Zagreb, walking distance to many points of interest. Second, the hotel has been remodeled recently and it is very modern and has a great vibe. I especially like the bar area, with its exquisite pastries and other foods and drinks. The restaurant serves a great breakfast, as well. Third, this time we attended a funeral in Zagreb and the entire family came from all over the world. We took several rooms and even organized a nice farewell event at the Cafe Imperial. Everything was perfectly set up and the staff at the hotel is absolutely fantastic. I would like to name just a few of extraordinary individuals: Marko at the front desk, Simon at events, Dragica at the restaurant and Alen at the bar. They made our emotional stay much easier. Thank you!
Stayed 2 nights in Oct 2023
Response from Front office team on 24 Dec 2023
Dear Djenita,Thank you for your kind review.It was a pleasure having you with us!We hope to host you again.Best regards

10/10 Excellent

Natasha, Cunupia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property, really convenient to center. Fun , friendly bar. A good Italian restaurant in the building.. and Ofcourse a mall and many other food options handy within minutes. Oh, and an unpretentious sauna and spa .. and more than adequately equipped gym.👌
Stayed 6 nights in Dec 2023
Response from Sheraton Zagreb team on 14 Dec 2023
Dear Natasha,Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you had a great experience during your stay at our property.It's wonderful to know that you found our location convenient, being close to the center, with easy access to a variety of amenities. We are delighted that you enjoyed the fun and friendly atmosphere of our bar, and it's fantastic to hear that our Italian restaurant met your culinary expectations.We're pleased to offer a diverse range of options, and it's great that you found the nearby mall and various food choices within minutes to be convenient. Your mention of the unpretentious sauna and spa, as well as the well-equipped gym, is much appreciated. We aim to provide our guests with a relaxing and enjoyable stay, and it seems like you were able to take advantage of our wellness facilities.Your feedback motivates us to continue delivering excellent service, and we look forward to the opportunity to welcome you back for another positive experience. If there's anything specific you would like to share or suggest, please feel free to let us know.Thank you again for choosing our property, and we hope to have the pleasure of hosting you again in the future.Best regards,

10/10 Excellent

Marija

Stayed 1 night in Nov 2023
Response from Front office team on 24 Dec 2023
Dear Marija,Thank you for your kind review.It was a pleasure having you with us!We hope to host you again.Best regards

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and massage
Stayed 2 nights in Oct 2023
Response from Sheraton Zagreb Hotel on 28 Oct 2023
Dear John,Thank you very much for kind feedback.Kind regards,

8/10 Good

Alain Emmanuel Jacques, Chelsea

Business traveller
Liked: Cleanliness
Disliked: Amenities
Good
Stayed 2 nights in Oct 2023
Response from Sheraton Zagreb Team on 13 Nov 2023
Dear Mr. Alain Emmanuel Jacques,thank you very much for your kind feedback. We hope to host you again. Kind regards,

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sheraton Zagreb Hotel on 21 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Charina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location - within walking distance of everything that you'll want to see within Zagreb. Hotel was clean and updated, however, the room that we got was one of the few that weren't updated. Still, it was clean, spacious and comfortable.
Stayed 1 night in Sep 2023
Response from Sheraton Zagreb Hotel on 16 Oct 2023
Dear Charina,Thank you very much for kind feedback.We hope to host you again.Kind regards

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around on foot or by transit
Stayed 1 night in Sep 2023
Response from Sheraton Zagreb Hotel on 26 Sept 2023
Dear Mirko,Thank you very much for kind feedback.We hope to host you again.Kind regards

10/10 Excellent

Miko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sheraton Zagreb Hotel on 26 Sept 2023
Dear Miko,Thank you very much for kind feedback.We hope to host you again.Kind regards,

10/10 Excellent

Alain, Chelsea

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Being wake-up at 8:00 am and ask by the lady who clean the room to get out.When I have put the sign do not disturb
Stayed 1 night in Sep 2023
Response from Sheraton Zagreb Hotel on 26 Sept 2023
Dear Alain,Thank you very much for your feedback.Our apologize for our housekeeping, this is not happening in our hotel normally, we took a note and will talk with our housekeeping staff.Kind regards,

2/10 Terrible

jong dae

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Sheraton Zagreb Hotel on 22 Sept 2023
Dear Jong Dae,Thank you very much for your feedback.We understand you did not like your stay fully, however we still hope to host you again.Kind regards

8/10 Good

Nasser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. More attention should be given to refilling breakfast platters. Concern about using a low-end plastic handed knife for cutting bread. The knife swings like a rubber (does not cut well and UNSAFE).
Stayed 5 nights in Sep 2023
Response from Guest service Sheraton Zagreb on 13 Sept 2023
Dear Nasser, Thank you for your review. We apologize on our shorcomings regarding your breakfast. We hope to see you again!

10/10 Excellent

Christopher, Beaumaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm & informative welcome from a trainee who was fantastic. Room was quite spacious & comfortable if not a little dated in decor. Lovely bar / lounge area served by friendly staff. Hotel located in grungy area of town … limited dining options close by & on a weekend streets feel deserted with shops closed so graffiti marked buildings stand out. Only a short walk to city centre & upper town area. Recommend as a stop-over destination.
Stayed 1 night in Sep 2023
Response from Guest service Sheraton Zagreb on 13 Sept 2023
Dear Christopher, Thank you for your kind words. We hope to see you again.

10/10 Excellent

Migeun

Stayed 1 night in Sep 2023
Response from Guest service Sheraton Zagreb on 13 Sept 2023
Dear Migeun,Thank you for your review. We hope to see you again in the future.

8/10 Good

Sankara, Los Altos

Travelled with group
Liked: Amenities
Very close to the city center and tram line etc
Stayed 1 night in Aug 2023
Response from Sheraton Zagreb Hotel on 5 Sept 2023
Dear Mr Sankara, thank you kindly for taking your precious time to post a review of your stay with us. It was a pleasure to have you as our guest. We are looking forward to welcoming you back again. Kind regards, Sheraton Zagreb Hotel

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel does the staff very friendly. Walkable distance to center.
Stayed 3 nights in Aug 2023
Response from Sheraton Zagreb Hotel on 5 Sept 2023
Dear Ms Maria, thank you kindly for taking your precious time to post this top review of your stay with us. It was a pleasure to have you as our guest. We are looking forward to welcoming you back again. Kind regards, Sheraton Zagreb Hotel

2/10 Terrible

Bhupendra, Sydney

Travelled with partner
Disliked: Amenities
Worst Sheraton chain hotel i have ever stayed st. Checking was really bad; managers stitude wss so bad; airr vonditioning was leaking eater which wet the carpet and smelled. All this hotel ws interested in money.. will not recommend anyone to stay hrte. Also would ask Expedia to stop recommending this hotel on their website.
Stayed 3 nights in Aug 2023
Response from Sheraton Zagreb Hotel on 31 Aug 2023
Dear Bhupendra,Thank you for your honest feedback.We understand that you did not had the best time with us, from beginning to the end, including our air condition.We are in process of renovations and we hope that we will get new opportunity from you.Kind regards,

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Terrace breakfast was a delightful view in morning and at night
Stayed 4 nights in Aug 2023
Response from Sheraton Zagreb Hotel on 26 Aug 2023
Dear Mary,Thank you very much for kind feedback.We hope to host you again.Kind regards,

8/10 Good

sj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office Team on 21 Aug 2023
Dear SJ,Thank you for kind feedback.We hope to host you again.Kind regards,

10/10 Excellent

Timothy

Stayed 1 night in Aug 2023
Response from Sheraton Zagreb Hotel on 16 Aug 2023
Dear Mr Timothy,Thank you kindly for taking your precious time to post this top review of your stay with us. It was a pleasure to have you as our guest.We are looking forward to welcoming you back again.Kind regards,Sheraton Zagreb Hotel

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Zagreb
The hotel is conveniently located and accessible to the downtown area; our stay at the hotel was great. The hotel staff were extremely professional and courteous.
Stayed 3 nights in Aug 2023
Response from Sheraton Zagreb Hotel on 12 Aug 2023
Dear Jorge,Thank you very much for kind words for our hotel.Hope to host you again.Kindly,

8/10 Good

Richard

Stayed 5 nights in Aug 2023
Response from Sheraton Zagreb Hotel on 30 Aug 2023
Dear Richard,Thank you for your kind feedback.We hope to host you again.Kind regards,

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Sheraton Zagreb Hotel on 8 Aug 2023
Dear Saad,Thank you very much for this kind feedback. We hope to host you again.Kind regards,

8/10 Good

Irene

Stayed 1 night in Aug 2023
Response from Sheraton Zagreb Hotel on 25 Aug 2023
Dear Irene,Thank you very much for kind feedback.We hope to host you again.Kind regards,

10/10 Excellent

Poly

Liked: Cleanliness, staff & service, property conditions & facilities
will visit again
Stayed 1 night in Aug 2023
Response from Sheraton Zagreb Hotel on 4 Aug 2023
Dear Poly,Thank you very much, we hope to host you soon.Kind regards,

8/10 Good

Stephen R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, superb breakfast
This hotel is a perfect location, close to the tram and train station and only 10 minute walk to the shops and town/bar/restaurant area. The hotel is currently renovating so the route to the gym and pool is not direct. It's a massive shame that while you are trying to workout (mid-day) that the cleaning lady spent 20 minutes or so hoovering. I then escaped to the sauna for some piece and quiet and sure enough 5 minutes later in she popped again banging the glass with her cleaning broom and throwing soap and water over the floor. This cleaning should be done either before these ares open in the morning or after they close at night. NOT HAPPY!! Breakfast has a very wide selection and is very good. It can be a bit slow waiting for hot drinks while trainee staff seem to just stand there and are too afraid to talk and act with guests and take their orders. I would like to add, that the first time a guest enters for breakfast they should be told and explained exactly how the process works. There is a menu on the table and it wasn't until the second day we realised we could order off it at no extra charge as we had already paid for breakfast in our booking. Staff are very good and after a bad first nights sleep due to a constant leaking and dripping toilet we were quickly moved to another room and for the inconvenience were upgraded at no extra cost. Thank You!
Stayed 5 nights in Jul 2023
Response from Sheraton Zagreb Hotel on 21 Jul 2023
Dear Stephnen,Thank you for your prompt answer and for your nice words to us. Also, thank you for showing us our improvement dots. We hope to see you next time.Kind regards,

6/10 Okay

Alec

Stayed 3 nights in Jul 2023
Response from Sheraton Zagreb Hotel on 8 Aug 2023
Dear Alec,Thank you for feedback.We hope next time we would get better mark.Kind regards,

10/10 Excellent

Lianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really nice and the wellness facility was amazing! It’s in walking distance of many restaurants and main attractions. The rooms are fairly big. Would stay again.
Stayed 3 nights in Jul 2023
Response from Sheraton Zagreb Hotel on 18 Jul 2023
Dear Lianne,Thank you for taking the time to share your fantastic experience at our hotel! We are delighted to hear that you had an enjoyable stay and that our staff and wellness facilities left a positive impression on you.Our team takes great pride in delivering excellent service and making our guests feel welcome and comfortable throughout their stay. We are thrilled that you found our staff to be really nice, as providing genuine hospitality is one of our top priorities.It's also wonderful to know that you had a great time at our wellness facility. We believe that offering a relaxing and rejuvenating experience is essential for our guests, and we're glad that you found it amazing.Our location is indeed one of our key assets, and we're pleased to know that you appreciated its convenience. Being within walking distance of many restaurants and main attractions allows our guests to explore the area with ease.Additionally, we're glad you found our rooms to be spacious and comfortable. Ensuring our guests have a pleasant and relaxing space to rest is crucial, and we're happy that you found our rooms met your expectations.Thank you for considering staying with us again in the future. We would be absolutely thrilled to welcome you back and provide you with another memorable experience.If there is anything specific you would like to see improved or any suggestions you have for us, please don't hesitate to let us know. Your feedback is valuable to us as we continually strive to enhance the experience for our guests.Once again, thank you for choosing [Hotel Name]. We hope to have the pleasure of hosting you again soon!Best regards,

10/10 Excellent

Srdjan

Stayed 1 night in Jul 2023
Response from Sheraton Zagreb Hotel on 15 Jul 2023
Dear Srdjan,Thank you so much for taking the time to rate your recent experience with us. We truly appreciate your feedback and are delighted to see that you awarded us a perfect 10/10 rating. Your high score is a testament to our commitment to providing exceptional service and ensuring that every guest has a memorable stay.We're thrilled to have met your expectations and exceeded them. It's always our goal to create a positive and enjoyable environment for our guests, and we're glad that we succeeded in doing so during your visit.If you have any specific comments or suggestions to share, we would be more than happy to hear them. Your feedback helps us continuously improve our services and enhance the experience for all our guests.Thank you once again for your kind review and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another outstanding stay.Warm regards,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean, staff friendly, and rooms very comfortable. The Italian restaurant on site was delicious with amazing staff.
Stayed 1 night in Jul 2023
Response from Sheraton Zagreb Hotel on 8 Jul 2023
Dear Ms Susan, thank you for choosing to stay at the Sheraton Zagreb Hotel and posting this top review of the experiences during your stay. We are looking forward to the opportunity to host you again and provide the most memorable stay. Thank you very much and best regards from the Sheraton Zagreb team!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sheraton Zagreb Hotel on 8 Jul 2023
Dear Mr Ian, thank you for choosing to stay at the Sheraton Zagreb Hotel and posting this top review of the experiences during your stay. We are looking forward to the opportunity to host you again and provide the most memorable stay. Thank you very much and best regards from the Sheraton Zagreb team!

10/10 Excellent

Rohit, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jul 2023
Response from Front Office Team on 8 Jul 2023
Dear Mr. Rohit, thank you for choosing to stay at the Sheraton Zagreb Hotel and posting this top review of the experiences during your stay. We are looking forward to the opportunity to host you again and provide the most memorable stay. Thank you very much and best regards from the Sheraton Zagreb team!

2/10 Terrible

Amir

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not like
Stayed 1 night in Jul 2023
Response from Front Office Team on 6 Jul 2023
Dear Amir, thank you for choosing to stay at the Sheraton Zagreb Hotel and posting this review of the experiences during your stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations with constructions. We are sorry that you had not reached out to us during your stay with more details concerning your dissatisfaction. We truly hope for the opportunity to welcome you again and provide the most memorable stay perfect in every meticulous detail. Thank you very much and best regards from the Sheraton Zagreb hotel.

2/10 Terrible

Abhishek

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
There was not of noise in the lobby, from the guests or from the cleaning staff. It was very difficult to have a peaceful sleep.
Stayed 3 nights in Jun 2023
Response from Sheraton Zagreb Hotel on 5 Jul 2023
Dear Mr Abhishek, thank you for choosing to stay at the Sheraton Zagreb Hotel and posting this review of the experiences during your stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We are sorry that you had not reached out to us during your stay with more details concerning your dissatisfaction. We truly hope for the opportunity to welcome you again and provide the most memorable stay perfect in every meticulous detail. Thank you very much and best regards from the Sheraton Zagreb hotel.

10/10 Excellent

VLADIMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Sheraton Zagreb Hotel on 3 Jul 2023
Dear Vladimir, thank you for choosing to stay at the Sheraton Zagreb Hotel and posting this top review of the experiences during your stay. We are looking forward to the opportunity to host you again and provide the most memorable stay. Thank you very much and best regards from the Sheraton Zagreb team!

10/10 Excellent

abdul hussain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Sheraton Zagreb Team on 26 Jun 2023
Dear Mr Hussain,Thank you kindly for taking your precious time to post this top rating of your stay with us. It was a pleasure to have you as our guest.We are looking forward to welcoming you back again.