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紫羅蘭酒店的評價

4 out of 5
紫羅蘭酒店
Moosstrasse 40, Zermatt, VS

評價

9.6

完美

10 分評分，優異；466 則評價中有 365 則" "
8 分評分，不錯；466 則評價中有 81 則" "
6 分評分，一般；466 則評價中有 10 則" "
4 分評分，欠佳；466 則評價中有 8 則" "
2 分評分，很差；466 則評價中有 2 則" "

9.8/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.8/10 

環保程度

評價

10/10 優異

WAN LING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚

10/10 優異

XIAOJING

讚好：職員與服務
於 2019 年 12 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 2 晚
Silvan 於 2019年12月26日的回應
Dear Anonymous, thank you very much for rating. We would be happy to welcoming you again at Hotel Matthiol. Best regards

8/10 不錯

Vicky

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel close to Matterhorn
The hotel shuttle was broken for the pick up at train station so the staff asked us ride taxi and the hotel will pay the service later. However, we rode the taxi that was not payable by the hotel. The hotel should arrange the taxi and tell the guest which taxi instead of asking guest to find taxi themselves.
於 2019 年 9 月住了 2 晚
Laura 於 2019年9月16日的回應
Dear Vicky Thank you for your review! We are sorry about the confusion with the taxi and our shuttle and would like to apologise about this. Normally we always order taxis for our guests so that you do not have to take one yourself. Sunny regards from Zermatt

10/10 優異

Ching I

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Oi Yi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A hotel located in quite area
Hotel Matthiol is located in a quiet area which takes around 15 mintues by the hotel shuttle bus. We have the fondue for dinner inside an outdoor transparent tent which is very special and romantic. The service of the staff is excellent. It takes around 10 mins walk from the hotel to the downtown and cable car to the Matterhorn. The view from the balcony of our room is just fine since it’s not facing to the Matterhorn. The only required improvement is the water leakage problem of the shower area.
Laura 於 2018年3月13日的回應
Dear Oi Yi Thank you for your feedback! We are happy to hear that you enjoyed your stay with us! We will check the leaking problem you had with the shower and will solve this as soon as possible.

4/10 欠佳

Warren (Taiwan)

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
建議多花點錢住別的地方
細節地方來看，這間飯店有愧他們的價錢，地處偏僻卻只有入住和check out時有接駁車，平時請自己想辦法。飯店Spa只從4點開放到9點，飯店位置離市中心遠，如果你在外面用個晚餐或是有活動，根本完全沒機會用到Spa,;最後是員工訓練不夠，搞錯住客，把別人的預約拿來問我。接著房間清理後，忘記擺上迎賓小糖果，竟然直接偷偷丟門口就算了。整體來說是不值得的一次經驗
於 2017 年 8 月住了 4 晚

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
All staffs are nice and helpful
Besides I found lipstick print on the glass, everything is perfect. House keeping service have to improve for 4-star hotel Location is far from train station but free shuttle provided.
於 2017 年 7 月住了 1 晚
Laura Rebetez 於 2017年8月5日的回應
Dear Guest Thank you for your constructive feedback. We are sorry about the dirty glass you found. Please be assured that this is not according to our standards and we will check how this could happen. We would be pleased to welcoming you again soon! Sunny regards from Zermatt

10/10 優異

Fifi (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常棒的飯店
設施豪華、住房舒適，可惜到景點較遠，不方便～

10/10 優異

Raul

於 2024 年 3 月住了 2 晚

10/10 優異

Christopher

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comparable to any 5 star resort on this planet in terms of service and cleanliness. The staff was AMAZING. First free drinks, then a tour of the facility. This hotel should teach a master class on service and staff loyalty. Every employee is friendly and eager to serve. I can't recommend Hotel Matthiol enough. I wish they had locations in every city because I'd book them exclusively from here on.
於 2024 年 3 月住了 4 晚

10/10 優異

Ryan

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel. Staff was very friendly and attentive. The property was very cozy and modern. The breakfast was delicious with many options. The walk to skiing was not too far. In the snowier months you can ski directly to the property for your last run. There was not enough snow for this run but we still enjoyed our stay and would stay again for a ski trip.
於 2024 年 3 月住了 3 晚

10/10 優異

Patrick

讚好：整潔度、職員與服務和住宿狀況
Fantastic stay
於 2024 年 2 月住了 4 晚

10/10 優異

Jessica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely beautiful hotel!! The property is stunning, the staff are all insanely friendly and helpful, the food is amazing, and there are lots of amenities! Would definitely come back again!
於 2024 年 2 月住了 2 晚

10/10 優異

Valerie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tres chaleureux
於 2024 年 2 月住了 4 晚

10/10 優異

Maritza (San Diego)

伴侶同遊
讚好：整潔度和職員與服務
The staff is super friendly and the hotel is AMAZING. Transportation service is a plus. The view of the Matterhorn is gorgeous from the hotel.
於 2024 年 1 月住了 1 晚
Matthiol Boutique Hotel 於 2024年2月13日的回應
Thank you so much for your 5* Review which is highly appreciated. Hopefully see you back soon. Dennis & Mareike Szelkowski + Matthiol Team

10/10 優異

René

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Matthiol Boutique Hotel 於 2024年2月13日的回應
Thank you for your 5* Review which is highly appreciated. Hopefully see you back soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 優異

Richard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel Matthiol is a terrific small hotel, very much deserving of its 4-star certification. The staff is very helpful and friendly, the rooms excellently appointed, and has exceptional views of the Matterhorn.
於 2024 年 1 月住了 5 晚

10/10 優異

Nelson

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful experience
One might think a boutique hotel would offer small rooms, but not the Matthiol. Rooms and bathrooms are quite spacious and modern in addition to wonderful fitness and spa facilities. The best still are the people who manage the hotel. So incredibly friendly and helpful. Note, it is only a few min walk to the ski lift.
於 2023 年 12 月住了 3 晚
Matthiol Boutique Hotel 於 2024年2月13日的回應
Thank you so much for your kind review here on Hotels.com which is highly appreciated. We are very glad to read that you had a pleasant stay. Hopefully see you soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 優異

philip

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 4 晚
Matthiol Boutique Hotel 於 2024年2月13日的回應
Thank you so much for the 5* Review. Hopefully see you soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 優異

Jasmine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The area, the facilities and the staff were outstanding.
於 2023 年 12 月住了 4 晚
Mareike Szelkowski 於 2023年12月25日的回應
Thank you so much for your great review which is highly appreciated. We are very glad to read that you had a pleasant stay with us. Hopefully we will have the pleasure to welcome you back very soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 優異

Wendy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Delightful
Amazing stay with great staff and exceptional service
於 2023 年 12 月住了 2 晚
Matthiol 於 2023年12月23日的回應
Thank you very much for your kind review here on Expedia which is highly appreciated. Hopefully we will have the pleasure to welcome you back with us very soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 優異

lauren

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
this property was very beautiful with wonderful staff!
於 2023 年 12 月住了 8 晚
Matthiol 於 2023年12月23日的回應
Thank you so much for your kind review which is highly appreciated. We are glad to read that you had a pleasant stay and we hope to have the pleasure to welcome you back with us one day soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 優異

Zidan

讚好：整潔度、職員與服務、設施服務和住宿狀況
From start to finish. This hotel was a dream. Everything you see is what you get and a bit more. The staff were all so lovely and polite. They made an extra effort on my birthday which I did not even tell them about. Room service was great and always came back to a treat and tidy room. The breakfast was top tier, loads of variety and great quality. My room was beautiful with a picturesque mountain view. Very quiet and homely hotel. Running out of words to describe this place but overall was a dream. The only down side is distance from town centre, I had no problem walking 20-30 mins back and forth as I prefer walking and seeing the town on foot but if you’re unfit or unable to walk long distances it might not be suitable. Downhill on the way to town and uphill on the way back. Lastly the Spa is super. Outside jacuzzi Sauna, steam room, mud baths, face mask and relaxing area. Will definitely be back at some point in the summer season! Thankyou everyone at Matthiol Zidan
於 2023 年 12 月住了 3 晚
Matthiol 於 2023年12月23日的回應
Thank you so much for your great review here on Expedia which we highly appreciate. We are very glad to read that you had a pleasant stay with us and that you have enjoyed your birthday celebrations.Hopefully we will have the pleasure to welcome you back with us very soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 優異

Michael

於 2023 年 12 月住了 2 晚
Matthiol Team 於 2023年12月25日的回應
Thank you so much for your great feedback which is highly appreciated! We are looking forward to welcome you back with us very soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 優異

Chenglin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff at the hotel were very friendly and helpful. The bar had beautiful Christmas decorations. We also loved the breakfast at the hotel, especially the Brazilian drink.
於 2023 年 12 月住了 3 晚
Matthiol Team 於 2023年12月25日的回應
Thank you very much for your kind message. We are very glad to read that you had a pleasant stay. Hopefully we will have the pleasure to welcome you back here with us very soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 優異

Ileana (driftwood)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved this hotel! It has the perfect view of the Matterhorn. Extremely clean. They have the best wellness center. Easy to walk to the town. Hard to walk back to the hotel as it is up hill. But definitely a place to stay at. I hope to be back soon.

10/10 優異

Robert

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms were beautiful. With the in-room sauna and steam shower and the large bathtub with a view of the Matterhorn…..we were in love.
於 2023 年 9 月住了 2 晚

10/10 優異

Grégory

於 2023 年 8 月住了 2 晚

8/10 不錯

Sunny

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kudos to Jacqueline and Lucas, friendly and professional staff at Hotel Matthiol. Jacqueline answered all my queries very promptly via email and Lucas ensured I had the fastest check in to my room after a long day of commuting from Wengen to Zermatt. He made it so fast and yet productive with all information required ready. However, the location of this hotel to town center is not for anyone who wishes to stay near town center. The shuttle bus frequency is about 30mins and you might not be able to get onto it when it arrives. The walk to town is not near too. It takes about 15-20mins One way but the way back from the Town to Hotel has challenging Slopes to tackle. It's not joke for people who are not able to walk much or far. Having said that, my room and view is awesome!! Oh and they had Welcome Drinks too..... Cheers!

10/10 優異

Eduardo

讚好：整潔度和住宿狀況
不滿：設施服務
Great
於 2023 年 8 月住了 3 晚

10/10 優異

Paula

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic property and staff. Will return. Highly recommend
於 2023 年 7 月住了 3 晚

10/10 優異

Alissa

於 2023 年 6 月住了 2 晚

10/10 優異

Elle

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Peaceful & clean. Food was exceptional.
於 2023 年 6 月住了 2 晚

10/10 優異

Traci

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommend
We really enjoy our stay. The staffs are friendly and made helpful recommendations. They reached out to us in advance to arrange transport and see if we needed help with restaurant reservations. The room is gorgeous and I took benefit of the in room steam and sauna. We woke up to the gorgeous Matterhorn right outside of our window.
於 2023 年 6 月住了 1 晚

10/10 優異

JEAN

於 2023 年 6 月住了 1 晚

10/10 優異

Ashok

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Probably the nicest hotel I've ever stayed at. Rooms and spa were incredible with stunning views of the matterhorn and surrounding mountains. hiking trails right by the hotel to visit other places as well. 10/10
於 2023 年 6 月住了 3 晚

10/10 優異

edwin

於 2023 年 6 月住了 2 晚

10/10 優異

Priscila

於 2023 年 5 月住了 2 晚

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 2 晚

10/10 優異

RENE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Une adresse à recommander
Hôtel très confortable et bien équipé.
於 2023 年 3 月住了 2 晚

8/10 不錯

Xavier

於 2023 年 2 月住了 4 晚

10/10 優異

Antonio Palacios

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lo disfrutamos mucho, las instalaciones formidables
於 2023 年 2 月住了 2 晚

10/10 優異

Éric

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lieu et environnement très agréable, Personnel sympathique et très impliqué. Lieu de très bon niveau de qualité. Restaurant très agréable et cuisine gourmande. A recommander. Merci pour ce magnifique sejour
於 2023 年 2 月住了 3 晚

10/10 優異

Jasmine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
War alles top. Wir haben einfach ein Zimmer-Upgrade bekommen, welches wirklich toll war.
於 2022 年 12 月住了 1 晚
Dennis & Mareike Szelkowski 於 2023年1月25日的回應
Vielen Dank für Ihr freundliches Feedback welches uns sehr freut. Wir hoffen Sie ein anderes Mal bei uns willkommen heissen zu dürfen.Herzliche Grüsse aus ZermattMatthiol Team

10/10 優異

SATOSHI

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚
Mareike Szelkowski 於 2023年1月25日的回應
Thank you so much!Your Matthiol Team

10/10 優異

Maria

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was just magical!
Dennis & Mareike Szelkowski 於 2023年1月25日的回應
Thank you so much! Hope to have the pleasure to welcome you back very soonMatthiol Team

10/10 優異

CHIEN HUNG (Singapore)

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel Matthiol is a good place to stay with. Walking distance approaching 20mins from the nearer station. Of course, they are also providing friendly staff to pick up you from the nearer station. weather is super good during my stay with Hotel Matthiol. Hope i can have free time to visit Zermatt again in soon.
於 2022 年 8 月住了 2 晚

10/10 優異

Murat

於 2022 年 9 月住了 1 晚

8/10 不錯

Karen

於 2022 年 9 月住了 2 晚