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全國大酒店的評價

4 out of 5
全國大酒店
Matterstrasse 39, Zermatt, VS

評價

9.6

完美

10 分評分，優異；99 則評價中有 79 則" "
8 分評分，不錯；99 則評價中有 15 則" "
6 分評分，一般；99 則評價中有 3 則" "
4 分評分，欠佳；99 則評價中有 0 則" "
2 分評分，很差；99 則評價中有 2 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Ern (HK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Location and worth the price
The location is just a few minutes' walk from the rail station, which means I didn't even need the shuttle service with my luggages. There was a clear view of Matterhorn, and I'm sure that most rooms have that too. Welcomed by the staff with a good drink and was led to the lift. The room was clean and tidy, with most things in place. The breakfast was very nice with a good variety of choices. Enjoyed the stay overall.
於 2017 年 8 月住了 2 晚
Phillip for the entire National-Team 於 2017年8月13日的回應
Dear Ern Thank you very much for you kind review. We are glad that you have enjoyed your stay with us this much. Its so valuable for us to receive our guests feedback. Be it praising or critical. It helps us a great deal to become better and to stay motivated every day. We all hope to be greeting you here again soon. Kind regards

10/10 優異

Jui Ping (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A hotel that we will goes back again
Rooms are very clean. Breakfast its very good too! We had the Matterhorn view room at our balcony, this is something great! Location its near to Zermatt station just about 10 minutes walk. The staff its very frindly and helpful with all your questions. We will definitely goes back to this hotel again.

10/10 優異

William

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 6 晚

10/10 優異

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚

10/10 優異

Enrique

於 2024 年 1 月住了 1 晚

10/10 優異

Niklas

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Schönes Hotel direkt gegenüber der Bergbahn
Wir hatten einen angenehmen Aufenthalt und kommen gerne wieder! Frischer Orangensaft beim Frühstück und eine große Auswahl, top! Wellness sehr schön, hervorzuheben ist die angenehm warme Wassertemperatur in allen Becken… Zimmer etwas älter und mit Teppichböden, hier könnte man eventuell etwas erneuern, ist aber nicht weiter schlimm.
於 2024 年 1 月住了 3 晚

10/10 優異

Anja

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

NATSUMI

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 2 晚
Shaun Noonan 於 2023年6月22日的回應
Dear Mr. Natsumi,Thank you so much for your kind rating, we strive to meet and exceed all our clients’ expectations and are always pleased to know we have succeeded at that task.We hope to have the pleasure of welcoming you again soon at the Hotel National.Kind Regards from ZermattShaun NoonanFront Office Agent

6/10 一般

Naoki

不滿：職員與服務和住宿狀況
於 2023 年 5 月住了 2 晚
Hotel National 於 2023年6月22日的回應
Dear Mr. Naoki,Thank you so much for your rating, we strive to meet and exceed all our clients’ expectations and hope to have the pleasure of welcoming you again soon at the Hotel National.Kind Regards from ZermattShaun NoonanFront Office Agent

10/10 優異

Vassilios

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
everything is excellent in National Hotel, I love it
Hotel National 於 2023年3月9日的回應
Dear Vassilios,Thank you for your kind feedback. We are happy to read that you had an enjoyable stay with us! - Your Front Office National

2/10 很差

Wolfgang

不滿：職員與服務、設施服務和住宿狀況
Sehr veraltete und verbrauchte Ausstattung. In meinem gebuchten Zimmer, war sehr vieles defekt und verbraucht. Übernachte schon sehr lange und immer wieder in Zermatt. Erlebte so etwas noch nie. Der Teppich sicherlich schon Jahrzehnte alt Das Frühstück ist mangelhaft. Das Personal ist sehr passiv. Die Angestellten an der Rezeption sind sehr schlecht ausgebildet, und sprechen kein Deutsch. Der Übernachtungspreis ist keineswegs gerechtfertigt.
於 2022 年 4 月住了 3 晚

2/10 很差

paul

於 2021 年 12 月住了 7 晚

6/10 一般

Joseph

家人同遊
讚好：整潔度和職員與服務
Some Good Some Bad
Hotel National is a nice hotel, with authentic Swiss elements, but there are multiple reasons that we would not return. First, there are better options at a lower price point (we stayed in one earlier in the week). Second, depending on where your room is located, the sounds of the train can be a nuisance. Finally, there were very limited dinner options as part of the half board package that are not conducive to the varying tastes of individual family members. The front staff were very nice and helpful, but in our experience there were simply not enough positives to justify the expense.
於 2021 年 12 月住了 4 晚

6/10 一般

Shan (Longmeadow)

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Clean hotel in a good location; dated furniture but nice and new swimming pool and spa.
於 2021 年 10 月住了 1 晚

10/10 優異

Niklas

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tolles Hotel, wir kommen gerne wieder!
Sehr gutes Frühstück und ausgezeichneter Service! Schöner Wellness Bereich…
於 2021 年 8 月住了 2 晚

10/10 優異

Claudia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Es war gemütlich. Der Empfang war herzlich. Wir wurden am Bahnhof abgeholt. Das Frühstücksbuffet war super. Der Wellnessbereich sehr sauber.
於 2021 年 8 月住了 1 晚
Reception team 於 2021年8月25日的回應
Liebe Claudia Vielen herzlichen Dank für Ihre tolle Bewertung. Wir hoffen Sie bald wieder im Hotel National begrüssen zu dürfen. Sonnige Grüsse aus Zermatt

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和設施服務
The sauna/spa area is excellent. There are saunas, steam room, a cold bath and more. Our room had a view of the Matterhorn and two nice decks which was great. Otherwise the room was adequate. Breakfast was OK. The omelets were fresh made but the crepes seemed pre-made. On our last day, we didn't have hot water.
於 2021 年 5 月住了 2 晚
Reception team 於 2021年5月29日的回應
Dear guest, thank you very much for the time you took to rate our hotel. We are really glad to hear that you enjoyed our renewed SPA area and get some proper relax. We hope to see you again and we will for sure share with the right departments your advice. Thank you again for staying with us and let's hope to se youu soon. Our best regards - Your National team

8/10 不錯

Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel staff super helpful. Was an avalanche so couldn’t make it but they helpfully moved my dates to accommodate. Very much looking forward to staying!
於 2021 年 1 月住了 2 晚
Reception team 於 2021年8月25日的回應
Dear Thomas Great to have received your positive feedback ! Thank you very much and hopefully we see you back soon (again) ! Warm regards The National Team

10/10 優異

Koichi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 2 晚

10/10 優異

Armindo (Berikon)

家人同遊, 親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nicht zu bemängeln, es war perfekt. Der blick zu Matterhorn ist einmalig, die Lage ist sehr zentral, die Zimmer war perfekt, der Service sehr professionell und sehr freundlich.
於 2020 年 7 月住了 2 晚

10/10 優異

Nana (Rapperswil )

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nettes Personal. Grosses Zimmer. Schönes Spa. Zentrale Lage
於 2020 年 7 月住了 3 晚

10/10 優異

Lilo (Schweiz)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Jederzeit wieder. Sehr aufmerksames und freundliches Personal. Etwas wenig Liegemöglichkeiten im Wellnessbereich. Lage super!
於 2020 年 7 月住了 5 晚

8/10 不錯

Andrea

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Topes Badezimmer, Zimmer etwas verbraucht, im Vergleich zum Badezimmer wäre eine Renovation nicht schlecht, Möbel etwas abgegriffen, Teppichboden.....
於 2020 年 7 月住了 1 晚

10/10 優異

Fabrice

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 2 晚

10/10 優異

Jacob

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exceptionnel
於 2020 年 7 月住了 1 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度和職員與服務
於 2020 年 2 月住了 1 晚

10/10 優異

ragnhild

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Vi har vært i Zermatt nesten hvert år de siste 20 årene. Første gang vi bodde på National. Et veldig bra familie rom på 50 km. Med hems - to senger og eget bad til barna, ble det en super uke å være 4 pers. på et rom. Utrolig bra service, flott spa og helt nyoppusset rom. Og suveren beliggenhet, rett ved Sunnegga heisen. Vi kommer gjerne igjen:)
於 2020 年 2 月住了 7 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Close to the station, Matterhorn view, but little expensive. Clean and spacious room. 평점 4.9점을 받을 정도는 아닌것 같습니다.
於 2019 年 6 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful place to stay! Literally across the street from the Sunegga lift. Hearty breakfast, ski storage and boot warmers in basement and fantastic spa (whirlpool and sauna) were perfect complement for skiing. Staff was very welcoming and gave us lots of advice on skiing and rentals. Room was spacious and balcony overlooking the Matterhorn was icing on the cake!!
於 2019 年 4 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent ski hotel
A very comfortable hotel with great service and an excellent breakfast buffet. Lovely view of the Matterhorn from our window in the mornings! The hotel is just steps away from a good ski rental shop (20% discount for hotel guests) and the Sunegga funicular.
於 2019 年 3 月住了 6 晚

8/10 不錯

Johan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location right next to the Sunegga mountain railway and close to the village center, nice ambiance although a bit old fashioned, large room with good standard, very nice spa with large pool plus highly service minded staff.
於 2019 年 3 月住了 4 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely, old-fashioned property. Nice view of the Matterhorn.
於 2018 年 12 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 4 晚

10/10 優異

Judith

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 4 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 1 月住了 3 晚

10/10 優異

Antony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful hotel with exceptional customer service
Beautiful hotel, with possibly the best level of service I’ve ever experienced! That staff are always very friendly and extremely helpful. The location is perfect, the rooms lovely and facilities such as the spa, very good. I will be back!
於 2019 年 1 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, good breakfast large rooms with good views and very friendly staff. Sauna and steam room were good
於 2018 年 12 月住了 5 晚

8/10 不錯

真實旅客

於 2018 年 12 月住了 2 晚

10/10 優異

Dominik

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Weltklassehotel mit individueller Betreuung
Weltklasse-Hotel mit absolut individueller Betreuung. Keine Spur von Massentourismus. Wunderschönes Interior mit viel Holz aber auch gediegenen Ledersesseln im Salon der Lobby, daneben ein eigenes Spielzimmer für Kinder
於 2018 年 8 月住了 1 晚

10/10 優異

Metaandy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Close to the train station, friendly reception
Clean room, coffee, refrigerator. Although no clear view of Matterhorn due to construction, receptionist and other guest workers were very good. Especially, breakfast was fantastic for private guests.
於 2018 年 7 月住了 2 晚

10/10 優異

Richard (UK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable hotel with good facilities.
Hotel is only 5 minutes walk from station, lots of character, friendly and welcoming staff. lovely breakfast and swimming pool facilities.
於 2018 年 6 月住了 2 晚

10/10 優異

helene

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 5 晚

10/10 優異

Vladimir (Moscow, Russia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect hotel with best location.
Suite with 2 floors and great view/ fire place and jacuzi.
於 2017 年 12 月住了 7 晚

10/10 優異

Don (USA)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Above average hotel in a great location.
Facilities, food, and service were outstanding. All interactions with your personnel were above expectations.
於 2017 年 9 月住了 4 晚

10/10 優異

Daniela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Toller Aufenthalt
Wir haben eine Nacht im Hotel National verbracht und waren rundum zufrieden. Nachdem wir am Bahnhof abgeholt wurden, gab es direkt nach dem Check-In ein Sekt zur Begrüssung. Das Personal sehr freundlich und zuvorkommend. Obwohl wir ein Standard-Zimmer gebucht haben, erhielten wir kostenlos ein Upgrade. Die Aussicht auf das Matterhorn super. Das Zimmer selber war gemütlich eingerichtet und sehr sauber. Die Betten bequem. Auch das Frühstücksbuffet war ansprechend und beinhaltete alles was wir uns wünschten. Wir können das Hotel National ohne Bedenken weiterempfehlen.
於 2017 年 9 月住了 1 晚

10/10 優異

이상민 (인천)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
완벽합니다
於 2017 年 8 月住了 2 晚

10/10 優異

Tuluh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 2 晚

10/10 優異

Anthony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 1 晚

10/10 優異

HeeWon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
마테호른뷰의 룸 정말 최고였어요. 침대에 누어 마테호른을 볼 수 있었다니.. 만족스러웠습니다. 서비스, 친절도 모두 최상급이었습니다.
於 2017 年 7 月住了 2 晚