Desk
Check availability

Reviews of Zhangjiajie Metropolo Hotel

3 out of 5
Zhangjiajie Metropolo Hotel
Indigo Plaza, Yongding, Zhangjiajie, Room 101, Building S3, Zhangjiajie, Hunan

Reviews

9.6

Exceptional

Rating 10 - Excellent. 4 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

10/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

10/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good English-speaking reception staffer
The one English-speaking reception staffer was very helpful and efficient. Good breakfast and aircon. Amazing robotic toilet seat/ auto flushing etc Nice shower. What I suggest is somewhere to hang our towels if we don’t need them washed every day. It’s a new hotel so we understand the new lifts are under construction. The 2 lifts make long waits for a high rise hotel. The TV turning on every time we enter the room is annoying.
Stayed 4 nights in May 2024

10/10 Excellent

Itzian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel! I recommend it for sure
Stayed 2 nights in May 2024

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities
Zhangjiajie, very beautiful place, and the hotel is very clean and kind. I'll be back definitely.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 12 Apr 2024
Thank you so much for ur amzing review. we are looking forward to ur visit next time.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good standard hotel but still lacking key aspects: No gym or swimming pool, weak WiFi (need a Chinese mobile phone to login), no internal restaurant nor room service, all signage in Chinese and most importantly staff not speaking English. Must come with a local to communicate efficiently , other wise very good value for money
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 21 Mar 2024
Hi Michael. Thank you for your feedback, Yes We are new hotel and have the best location for the Tianmen Mountain National Forest Park. We offer English assist who can our guest make the trip easier in Zhangjiajie.We are avialble hight stander service for international tourist as long as you can talk to us and commucation with us. We try our best to contact you before your arrival via W/A,or wechat,try to offer ticket bookings, transfer service that you probably you need etc, but Our English assist didn't get any reply from you.Thank you for chooing. we are looking forward to see your in next vist. Best wishes.

10/10 Excellent

HYUNPYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for much for ur amzing review. And we are new hotel and have the best lcoation for Tianmen Mountain National forest park. We will try our best to service the international traveller to make the experience for best in Zhangjiajie. We are looking forward to your next visit. Have a good day.