“Guests are very noisy. They start chit-chatting at midnight & 6am, kid was yelling & playing instrument at 8am, so we totally could not sleep whole night.
It is cheap so the facilities are poor and old:
(1) the toilet is broken but fixed on the 2nd day
(2) the sink in our room has water leakage problem
(3) the door is broken and cannot be locked
(4) the building is old so you could hear staircase sound when guest walk
The things I appreciate:
(1) super close distance to all shops, most famous……
“Guests are very noisy. They start chit-chatting at midnight & 6am, kid was yelling & playing instrument at 8am, so we totally could not sleep whole night.
It is cheap so the facilities are poor and old:
(1) the toilet is broken but fixed on the 2nd day
(2) the sink in our room has water leakage problem
(3) the door is broken and cannot be locked
(4) the building is old so you could hear staircase sound when guest walk
The things I appreciate:
(1) super close distance to all shops, most famous……
"Very new and clean facility. Nice view, large and feeling high tech for lake view room. Breakfast was above average compared with other China international hotels. Location was great and in the city centre surrounded by major shopping malls. Unfortunately my shower is not hot enough for me (I prefer hotter than usual) even after asked the front desk for adjustment, but is not cold, just not hot enough for me and I am lazy enough to ask for change of room. Better to check out if brothers you."
"I recently stayed at the Sheraton Grand Hangzhou Binjiang Hotel and had a mix of experiences during my visit.
Upon arrival, my check-in process was seamless. The staff was welcoming and efficient, making it a pleasant start to my stay. The hotel exudes a certain elegance, and the amenities appeared to be well-maintained.
One of the highlights of my stay was dining at the Yue Chinese Restaurant. The food was exceptionally good, and I highly recommend making a reservation in advance, as the seating is quite limited. The culinary experience alone makes it worth a visit.
However, my experience took a turn later in the evening. After returning from dinner around midnight, I discovered that the air-conditioning in my room had broken down. This was especially frustrating because, after a long day, I was looking forward to a comfortable night’s sleep.
Despite the staff's efforts to remedy the situation, the repairs were not completed until nearly 2 AM. This delay was quite tiring and disrupted my rest significantly.
While the initial service and dining experience were commendable, the breakdown and subsequent resolution dampened my overall experience. I hope that improvements can be made to ensure better maintenance in the future. I would still consider staying here again, but perhaps with a little more caution regarding room conditions."