住宿正面

斯科伍堡酒店的評價

3 out of 5
斯科伍堡酒店
Muehlegasse 17, Zürich, ZH

評價

9.2

卓越

10 分評分,優異;1006 則評價中有 646 則" "
8 分評分,不錯;1006 則評價中有 268 則" "
6 分評分,一般;1006 則評價中有 67 則" "
4 分評分,欠佳;1006 則評價中有 20 則" "
2 分評分,很差;1006 則評價中有 5 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Yanshi

讚好:整潔度、職員與服務、設施服務和住宿狀況
非常安静安全
於 2024 年 4 月住了 1 晚
Britney Willems, Front Office Agent 於 2024年4月6日的回應
We really appreciate you sharing your review of our service.Thank you!

8/10 不錯

Pu Kang

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice place to stay
comfortable,nice service, beautiful lobby
於 2024 年 1 月住了 2 晚
Jimmy 於 2024年2月13日的回應
Dear Pu Kang hope you had an safe return with lots of nice memories? thank you for taking your time for you review, we really do appreciate taking you time - you gave us 8 out of 10 - thank you so much - what could we do better to get a 10 ?kind regards Henrik John Hansen

10/10 優異

Chan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It's really good
The experience is excellent! We enjoy our stay at this hotel
於 2023 年 12 月住了 2 晚
Monique Meijerink, Hotel Scheuble 於 2024年2月7日的回應
Dear Chan, Thank you for your positive review! It is much appreciated and we are pleased to hear that you enjoyed your stay in our Hotel. Kind regards

6/10 一般

shuping

不滿:整潔度
住了3晚,浴室毛巾有怪味,疑似沒有更換!
於 2023 年 9 月住了 3 晚
Jimmy 於 2023年11月8日的回應
Dear Shupingthank you for taking you time to feed back our Hotel - we always change the towels - i hope you went to the reception to get other ones ? they get cleaned every day before arrival, if you are a restant guest and the towels are on the floor - they get changed.so sorry if we did not live up to your expectations.kind regards Henrik John HansenGeneral Manager

8/10 不錯

??

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚

4/10 欠佳

Kai Chung

伴侶同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
房間整潔度偏差,浴室有肉眼可見的污漬,夜間浴室有多次怪聲傳出,不清楚是否隔壁聲音或水管阻塞的聲音。 好處是員工有禮樂於幫助我們,地點算是不錯,離車站10多分鐘路程。
於 2022 年 12 月住了 2 晚
jimmy 於 2023年1月18日的回應
Dear kai Chungwe are so sorry you had a not so nice experience with the Scheuble - next time please let us know so we can react on site, we would have loved to give you another room and if possible even an upgrade. will use you feedback in our next housekeeping meeting as we need all rooms nice and clean.kind regardsHenrik John HansenGeneral Manager

8/10 不錯

真實旅客

於 2019 年 11 月住了 1 晚
jimmy 於 2019年11月27日的回應
dear Anonymous, thanks for staying with us. We appreciate your feedback. hope to welcome you at the Scheuble soon again. kind regards Henrik John Hansen General Manager

8/10 不錯

xu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚
Hotel Scheuble 於 2019年10月9日的回應
Dear Mr./Mrs. Xu, Thank you for staying with us and for your feedback! Best regards, Alina Rizzo Hotel Scheuble

10/10 優異

Ysrael Steven

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel Schueble was a fantastic experience for my wife and I. It was our honeymoon, and the staff made us feel so welcome and comfortable. The folks at the front desk even helped us coordinate our trip home, helping us with finding a train at the time we needed to leave. The breakfast was fresh and delicious every morning, and the women that served and prepared it were so kind. We loved our stay and would absolutely consider another stay there in the future.
於 2024 年 4 月住了 6 晚

10/10 優異

Edith

家人同遊
讚好:職員與服務和住宿狀況
Very central to restaurants and places of interest
於 2024 年 4 月住了 2 晚

8/10 不錯

Silvano (Garza garcia)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location , and pillows
於 2024 年 4 月住了 2 晚
Britney Willems Front Office Agent 於 2024年5月1日的回應
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 優異

claudia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
great staff Britney was super help full in our stay, she gave us great tips for around the city, great location,clean and modern hotel,walkable,close to the train station,excellent breakfast. this was the best hotel on my vacation to Switzerland. definately will come back to the same place.
於 2024 年 4 月住了 2 晚

10/10 優異

Zachary

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Britney Willems Front Office Agent 於 2024年5月1日的回應
Hello Zachary!Thank you for your 5 star review. We're pleased to have been able to assist you. We're committed to excellence and would greatly value any further feedback you could provide. We hope to see you back soon!

8/10 不錯

FARKHANDA

於 2024 年 4 月住了 1 晚
Britney Willems Front Office Agent 於 2024年5月1日的回應
Hello Farkhanda!Thank you for your review. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.We hope to see you back soon!

10/10 優異

Senthil

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy access
於 2024 年 4 月住了 3 晚
Britney Willems Front Office Agent 於 2024年5月1日的回應
Hi Senthil!Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

10/10 優異

Jake

讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel with warm welcoming staff. Room was perfect for 1, I appreciated there already being a fan available in the room. Hotel very clean and fresh. Breakfast was good and what I would expect from a 3 star hotel. Excellent location with most things 10 minute max walk, very doable walk to the train station.
於 2024 年 4 月住了 2 晚
Britney Willems, Front Office Agent 於 2024年5月1日的回應
Hi Jake!Your kind words about our service are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us and we hope to see you back soon!

8/10 不錯

Jose Luis Nuñez

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Personal muy atento, en especial a Britney, quien nos dio una explicación amplia de la ciudad.
於 2024 年 4 月住了 2 晚

10/10 優異

Komilla (Brentwood)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
wonderful experience it is close to everything walkable very friendly staff
於 2024 年 4 月住了 3 晚
Monique Meijerink, Hotel Scheuble 於 2024年4月21日的回應
Dear Comilla, Thank you for staying with us and for your lovely feedback. It's much appreciated by our staff and we hope to have the pleasure of welcoming you again on another occasion.Warm regards

10/10 優異

Dawn

讚好:整潔度、職員與服務、設施服務和住宿狀況
I absolutely loved Hotel Scheuble! The Staff was friendly and accommodating. The location was perfect with many forms of transportation, shops, dining options and is easily walkable. The break was delicious because of the fantastic Chef that prepared the omelettes. I thoroughly enjoyed my stay.
於 2024 年 4 月住了 3 晚
Jimmy 於 2024年4月17日的回應
well Dawn we loved having you here at the Scheuble. hope you had a nice and comfy home journey ? the omelet Chef will be delighted to hear you enjoyed the Omletts. we will be happy to welcome you on your next Swiss journey.kind regardsHenrik John HansenGeneral Manager

10/10 優異

Diana

讚好:整潔度、職員與服務和住宿狀況
Lovely hotel with great staff in perfect location. Extra comfy beds
於 2024 年 4 月住了 3 晚
Jimmy 於 2024年4月17日的回應
Dear Dianathank you for taking your time to feedback us and what a nice review !! the staff will be very happy when they see it. always trying to be better ...hope you had a safe return ?Kind regards Henrik John HansenGeneral Manager

10/10 優異

Noel

讚好:職員與服務、設施服務和住宿狀況
This is an excellent hotel: friendly staff, attractive rooms and conveniently located. I recommend this hotel with enthusiasm.
於 2024 年 4 月住了 4 晚
Jimmy 於 2024年4月17日的回應
dear Noelthank you so much for your kind words. it is nice when good effort gets noticed.pleas do come back !!kind regardsHenrik John HansenGeneral Manager

10/10 優異

Jacqueline

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All front desk staff members were extremely helpful and easy to interact with - well done!!!
於 2024 年 4 月住了 4 晚
Jimmy 於 2024年4月17日的回應
dear Jacquelinewe try to do our best to satisfy each and every guest - thank you for noticing we will keep it up an try to be better yet.stay safeKind regardsHenrik John HansenGeneral Manager

10/10 優異

Sevda

於 2024 年 4 月住了 3 晚

10/10 優異

Darcy Marie

讚好:整潔度、職員與服務、設施服務和住宿狀況
Not my first time, and not my last. Primo location (stores and restaurant 5 meters away), friendly and helpful staff, clean and cozy room (always sleep like a baby), excellent breakfast selection (worth the extra) and for Zürich, the price is right! If I HAD to make a critic, I would say that one thing the rooms could use are foldable Luggage Valet (to put the suitcase on). Thank you again for the lovely stay!
於 2024 年 4 月住了 1 晚
Jimmy 於 2024年4月17日的回應
Dear Darcy Mariewell is'nt that nice to hear - thank you so much for your kind words,, our staff will be delighted when they see their effort is worth a while. for next time you will arrive let us know you want a luggage valet - we would love to bring you one in your room, we have them stored as a lot of guests do not want them in the room. looking foreward welcomming you again at the Scheuble.kind regardsHenrik John HansenGeneral Manager

10/10 優異

Mihnea

於 2024 年 4 月住了 3 晚

10/10 優異

Pamela Carter

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The interior of the hotel lobby and dining area were wonderfully appointed, and the staff at the front desk were incredibly helpful and informative. Iur room was very comfortable, but the shower backed up and over into the floor, making taling a decent shower very difficult.
於 2024 年 4 月住了 3 晚
Jimmy 於 2024年4月11日的回應
dear Mrs. Carterso happy to hear you enjoyed the stay at Scheuble, the shower situation we will check what to do, we always try to be personal and helpful as we seek the contact to our guests. hope you had a nice contiguous trip further.stay safekind regardsHenrik John HansenGeneral Manager

8/10 不錯

Catalin

讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Old run down
於 2024 年 4 月住了 2 晚
Jimmy 於 2024年4月11日的回應
Dear Catalin new comes up

10/10 優異

Zachary

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jimmy 於 2024年4月11日的回應
dear Zachary thank you so much for your review. we really do apriciate it. hope you had a good and safe returnkind regards Henrik John Hansengeneral Manager

10/10 優異

Leobardo

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
10/10
於 2024 年 4 月住了 3 晚
Karim Front Office Agent 於 2024年4月9日的回應
Dear George,Thank you for your kind words! We're thrilled that you had such a positive experience during your stay with us. Providing a convenient location and excellent service are top priorities for us, and it's fantastic to hear that we met your expectations.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We value your patronage and look forward to welcoming you back in the future!Warm regards,

2/10 很差

Fuhua

伴侶同遊
讚好:整潔度
Poor WiFi, too warm, no air conditioning
於 2024 年 4 月住了 3 晚
Karim Front Office Agent 於 2024年4月8日的回應
Dear Mrs. Fuhua,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your recent stay. It is disheartening to hear that we fell short of meeting your expectations in several areas. We understand your frustrations with the confusion over your room type, difficulties navigating the property, and the various issues you faced with amenities and facilities.Please know that we take your feedback seriously and will use it to address the areas needing improvement. We are committed to providing a comfortable and enjoyable experience for all our guests, and we regret that we were unable to deliver that for you on this occasion. We hope you will give us another opportunity to exceed your expectations in the future.Sincerely,

10/10 優異

Simon (Leeds)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fabulous business traveller option in central Zurich, walking distance to everything you need. Please just add more resource to the front desk to speed up arrival/departure.
於 2024 年 4 月住了 1 晚
Karim Front Office Agent 於 2024年4月8日的回應
Dear Mr. Davies,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your time at our hotel and that our convenient location made exploring Zurich easier for you. We appreciate your understanding regarding the minor inconveniences you encountered, and we are glad that our staff could assist in making your stay comfortable.Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Warm regards,

10/10 優異

Gonzalo (voorhees)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel and location
於 2024 年 4 月住了 1 晚
Karim Front Office Agent 於 2024年4月7日的回應
Dear Nr. Gonzalo,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your time at our hotel and that our convenient location made exploring Zurich easier for you. We appreciate your understanding regarding the minor inconveniences you encountered, and we are glad that our staff could assist in making your stay comfortable.Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Warm regards,

10/10 優異

Thomas

讚好:整潔度、職員與服務、設施服務和住宿狀況
The Breakfast is exceptional and very reasonably priced compared to Cafes nearby. Egg dishes such as ommletts made to order on request. A bit noisy on weekends late at night due to bar and people outside gathered across the street. No air-conditioning but a plug in fan was in the room. Super friendnly staff and very clean and cozy rooms. Bed matress was a bit lumpy and hard..but overall ok Staff!
於 2024 年 4 月住了 2 晚
Karim Front Office Agent 於 2024年4月7日的回應
Dear Mr. Loher,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your time at our hotel and that our convenient location made exploring Zurich easier for you. We appreciate your understanding regarding the minor inconveniences you encountered, and we are glad that our staff could assist in making your stay comfortable.Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Warm regards,

10/10 優異

Elisabeth

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr sauberes Hotel.
於 2024 年 4 月住了 1 晚
Karim Front Office Agent 於 2024年4月7日的回應
Sehr geehrte Frau Utz,Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben und sich die Zeit genommen haben, uns Ihr positives Feedback mitzuteilen. Wir freuen uns zu hören, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben und dass unsere günstige Lage Ihnen die Erkundung von Zürich erleichtert hat. Wir danken Ihnen für Ihr Verständnis für die kleinen Unannehmlichkeiten, die Sie hatten, und freuen uns, dass unser Personal Ihnen den Aufenthalt so angenehm wie möglich gestaltet hat.Ihre Zufriedenheit hat für uns oberste Priorität, und wir freuen uns darauf, Sie auch in Zukunft wieder zu einem angenehmen Aufenthalt begrüßen zu dürfen. Wenn wir noch etwas tun können, um Ihren Aufenthalt zu verbessern, zögern Sie bitte nicht, uns dies mitzuteilen.Mit freundlichen Grüßen,

10/10 優異

Stacy

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Our stay couldn’t have gone better. The staff was excellent and the upgrade was much appreciated. Breakfasts were as good as we’ve ever had at a hotel.
於 2024 年 4 月住了 3 晚
Karim Front Office Agent 於 2024年4月7日的回應
Dear Mrs. Sullivan,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your time at our hotel and that our convenient location made exploring Zurich easier for you. We appreciate your understanding regarding the minor inconveniences you encountered, and we are glad that our staff could assist in making your stay comfortable.Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Warm regards,

10/10 優異

Adam

讚好:整潔度、職員與服務和住宿狀況
Absolutely cute property with amazing staff. The neighbourhood is a little noisy on weekends due to some bars in the area, but otherwise amazing property.
於 2024 年 3 月住了 1 晚
Karim Front Office Agent 於 2024年4月7日的回應
Dear Mr. Naundorf,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your time at our hotel and that our convenient location made exploring Zurich easier for you. We appreciate your understanding regarding the minor inconveniences you encountered, and we are glad that our staff could assist in making your stay comfortable.Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Warm regards,

10/10 優異

Megumi

讚好:整潔度、職員與服務和設施服務
於 2024 年 4 月住了 1 晚
Britney Willems Front Office Agent 於 2024年5月1日的回應
Hello Megumi!Thank you for your 5 star review. We're pleased to have been able to assist you. We're committed to excellence and would greatly value any further feedback you could provide. We hope to see you back soon!

10/10 優異

Alfredo

於 2024 年 3 月住了 2 晚
Britney Willems Front Office Agent 於 2024年5月1日的回應
Thanks for the 5-star review, Alfredo.You made our day! We look forward to making your day again real soon.Thank you for choosing Hotel Scheuble.

10/10 優異

Hazel

家人同遊
讚好:整潔度、職員與服務和住宿狀況
On arrival front desk gentleman was very rude when we asked a simple question as to where to dine nearby since it was about 10pm. He did not make us feel welcome at all, I was travelling with my sister. We noticed different treatment to others. Otherwise hotel was nice and convenient .
於 2024 年 3 月住了 4 晚
Karim Front Office Agent 於 2024年4月7日的回應
Dear Mr. Hazel,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your recent stay. It is disheartening to hear that we fell short of meeting your expectations in several areas. We understand your frustrations with the confusion over your room type, difficulties navigating the property, and the various issues you faced with amenities and facilities.Please know that we take your feedback seriously and will use it to address the areas needing improvement. We are committed to providing a comfortable and enjoyable experience for all our guests, and we regret that we were unable to deliver that for you on this occasion. We hope you will give us another opportunity to exceed your expectations in the future.Sincerely,

10/10 優異

Meta Joji (APO, AE)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel in the city center, friendly staff and very accessible to shopping, grocery and public transportation.
於 2024 年 3 月住了 2 晚
Monique Meijerink, Hotel Scheuble 於 2024年3月28日的回應
Dear Meta Joji, hank you for staying with us and for your lovely feedback. It's much appreciated by our staff and we hope to have the pleasure of welcoming you again on another occasion.Warm regards

10/10 優異

Amal

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location, well-maintained property, wonderful room, super clean, nice helpful staff and easy walking distance to the entire old town/city.
於 2024 年 3 月住了 3 晚
Monique Meijerink, Hotel Scheuble 於 2024年3月28日的回應
Dear Amal, Thank you for staying with us and for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations!Warm regards

10/10 優異

James

讚好:整潔度、職員與服務、設施服務和住宿狀況
A very nice little hotel ins convenient location in the old town, with nicely designed rooms with modern amenities, and a pleasant lobby and breakfast area. Staff were great.
於 2024 年 3 月住了 1 晚
Monique Meijerink, Hotel Scheuble 於 2024年3月23日的回應
Dear James,Thank you for staying at the Scheuble. Your lovely review is much appreciated by our staff.We hope you had a nice journey back and to have the pleasure of welcoming you again in the future.Warm regards.

10/10 優異

Janet

讚好:職員與服務、設施服務和住宿狀況
I would highly recommend this property!
於 2024 年 3 月住了 2 晚
Monique Meijerink, Hotel Scheuble 於 2024年3月23日的回應
Dear Janet, Thank you for staying with us and for your lovely feedback. It's much appreciated and we hope to have the pleasure of welcoming you again on another occasion.Warm regards

10/10 優異

Warren

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great reception and property. Location is great.
於 2024 年 3 月住了 1 晚
Monique Meijerink 於 2024年3月23日的回應
Dear Warren,Thank you for staying with us in Zürich and for your lovely review. It is much appreciated and we hope to have pleasure of welcoming you again in the near future.Warm regards

10/10 優異

Dominique

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed our stay here. My friends and I flew in very early and had 2 rooms booked. One of the rooms were ready before check in time and the hotel graciously allowed us to check in way early. This was a game changer for our whole day. The staff was really nice. I stayed in a one person room and it is everything you need, small but comfy. We rented a car and the parking situation was a whole experience. We thankfully had the opportunity to park at the hotel, fair price of 30 CHF per day (it’s Switzerland, those prices are typical). There is a car elevator that I have never experienced before while was tight and a bit scary but really fun if you’re with friends (maybe less fun with a grumpy spouse and fussy kids). The garage was very tight, like super uncomfortably tight, parking was actually difficult. BUT that’s more just information, not a “review” per se. Overall great pick. Perfect location.
於 2024 年 3 月住了 1 晚
Hotel Scheuble Laurent van Gelder Trainee 於 2024年3月19日的回應
Dear Mr. DominiqueThank you for the nice review, we appreciate it very much. We hope to welcome you back to our hotel very soon.Thank you again and have a wonderful day. Best regards

10/10 優異

Lance

讚好:整潔度、職員與服務和住宿狀況
Cozy, quiet, a bit overpriced, small room, great windows, nice multilingual staff.
於 2024 年 3 月住了 2 晚
Hotel Scheuble Laurent van Gelder Trainee 於 2024年3月19日的回應
Dear Mr. LanceThank you for the nice review, we appreciate it very much. We hope to welcome you back to our hotel very soon.Thank you again and have a wonderful day. Best regards

8/10 不錯

Funda

讚好:住宿狀況
於 2024 年 3 月住了 4 晚
Hotel Scheuble Laurent van Gelder Trainee 於 2024年3月19日的回應
Dear Mrs. FundaThank you for the nice review, we appreciate it very much. We hope to welcome you back to our hotel very soon.Thank you again and have a wonderful day. Best regards

4/10 欠佳

Jacquelin (spokane)

於 2024 年 3 月住了 2 晚
Karim Front Office Agent 於 2024年4月7日的回應
Dear Mrs. Corp,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your recent stay. It is disheartening to hear that we fell short of meeting your expectations in several areas. We understand your frustrations with the confusion over your room type, difficulties navigating the property, and the various issues you faced with amenities and facilities.Please know that we take your feedback seriously and will use it to address the areas needing improvement. We are committed to providing a comfortable and enjoyable experience for all our guests, and we regret that we were unable to deliver that for you on this occasion. We hope you will give us another opportunity to exceed your expectations in the future.Sincerely,

10/10 優異

Carley

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very enjoyable stay
於 2024 年 3 月住了 3 晚
Hotel Scheuble Laurent van Gelder Trainee 於 2024年3月19日的回應
Dear Mrs. CarleyThank you for the nice review, we appreciate it very much. We hope to welcome you back to our hotel very soon.Thank you again and have a wonderful day. Best regards

10/10 優異

Antonio

於 2024 年 3 月住了 2 晚
Britney Willems Front Office Agent 於 2024年4月6日的回應
Thanks a lot for sharing your 10/10 review with the rest of our community.We’re so grateful that you took the time to leave us a review. Thank you!