Chepelare hotels from HK$382

"Excellent hotel with a wonderful breakfast The staff are helpful I enjoyed 100%"

"The property was located very well, the room was clean, spacious, quiet. The staff was friendly and helpful :)"

"The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our room, they send us to the restaurant and the restaurant send us back to reception so no one actually was bothered to do that. I would never pay again for 5* hotel that doesn’t provide 5* services. Not worth the money "

"Everything was perfect"

"Very unpleasant stuff. Peter was not polite, he did not apologise for my room not be ready for check in at 2pm. Thanks or please are not words in his vocabulary. Otherwise hotel is outdated but clean and good location "

"Convenient, next door to the train station, walking distance to old town "

"Staff does not speak any other language than Bulgarian, very limited breakfast, very disturbing gsm mast from a nearby building when staying on high floors, no minibar when early clousure"

"The hotel was perfect. Plenty of dining close by, short walks to the Roman amphitheater, Kapana and Old Town. Clean and comfortable room."