“This was an unacceptable check-in experience, especially for what they charge per night. O
After a six-hour drive, we arrived around 7–8 PM to find the front desk closed, the property dark, and no staff available. There were no clear after-hours check-in instructions provided in advance—our Expedia confirmation only listed a 4 PM check-in time, with nothing about what to do if arriving later.
We called both the main number and the after-hours line multiple times and received no response. It……
“This was an unacceptable check-in experience, especially for what they charge per night. O
After a six-hour drive, we arrived around 7–8 PM to find the front desk closed, the property dark, and no staff available. There were no clear after-hours check-in instructions provided in advance—our Expedia confirmation only listed a 4 PM check-in time, with nothing about what to do if arriving later.
We called both the main number and the after-hours line multiple times and received no response. It……
Leticia