「We initially received an accessible room, but unfortunately the toilet flush was not working because the handle was broken. The duty manager was very helpful and offered us an alternative room in the building next to the hotel, which turned out to be lovely and very comfortable.
Overall, we had a positive experience. The hotel is pleasant and clean, and the staff are friendly, courteous, and helpful. The only area that may need some additional attention is general maintenance.」
「The hotel doesn’t have an elevator. I stayed on the first floor. Actually, there is a corridor between the first floor and the carpark with a few steps only. However, the receptionist didn’t told me about that. She simply told me to carry the luggages through the normal entrance and go up one floor “ONLY” . No help had been offered and she clearly knew I got a car. Nowadays, it is not usual asking the lady customers to carry the luggages going upstairs 」