Delvin 3 Stars Hotels

"Lovely reception/lobby area. Relaxed and comfortable. Parking available. Clean and spacious room, with smart TV. Would have preferred a kettle to a coffee machine (as machine was noisy and the tea had a coffee taste, as if filter not cleaned.) Some water in the room would have been a nice touch also. Check-in staff and bar staff were very friendly and helpful. However, the breakfast staff were very rude, unhelpful and abrupt. The breakfast experience itself was a big disappointment. The selection of cold options was very limited- cereal and fruit. The hot food was clearly sitting there for a long time (fried eggs were cold and hard). The brown bread was rock hard and of poor quality. The cereal bowls were dirty. Breakfast was served from 7: 00am until 10 am, but at 9:30am staff were not refilling items e.g. water jug was not refilled and at 10: 01 am staff started clearing away juice, milk etc and tidying up the stations. No option to refill tea. We approached one staff member with a question about the food (as the hot food was not self-service and there was nobody at the counter to serve it), and she replied 'can't you see I'm busy- I'm clearing up here'. "

"Room not ready at 3pm. It was 3.50pm before we got room after a long journey. Bed was hard. Room very noisy due to function downstairs. Breakfast not great. Considering price paid I expected better from hotel. "