「The toilet in our room is almost not working, the shower head is leaking, and the soundproofing is very poor. We were also assigned a room next to the laundry room, and the noise from the machines made it impossible for my family to sleep after a full day of driving.
When I went to the front desk to ask if it would be possible to change rooms if one became available, the male staff member was very impatient and his attitude made us feel very uncomfortable during our stay.」
「The staff. Was nice. They didn’t tell us ahead of time that the elevator had been out of order for over a week.
Paid the full fee. Went up the dirty stairwell to the second floor. The bedsheets were obviously not changed, looked slept in and unmade. Management apologized and sent us to the third floor, no elevator.
People were nice. Breakfast was good and neat.
Cigarette butts on sidewalk outside stairwell exit.
Nice workers. Hotel upper management not doing much. Won’t go back.」