Ten-ei 3 Stars Hotels

"Breakfast staff was very nice and welcoming—they made the visit at this hotel! Great location and easy parking! Decent room and love that we could control the temperature and turn heat off as it was too warm. "

"Although the hotel building and its facilities are a little bit old, the room is very clean and hotel staff are very friendly. It takes about 15 minutes’ walk from New Shirakawa (Shin Shirakawa) Train Station, or you can catch a taxi at about 1000 Yen. There are several restaurants located within five minutes’ walking distance, however, it is relatively far from downtown Shirakawa and Komine Castle."

"The accommodation was pleasant. The staff were very helpful and the onsen was wonderful. The little extras made the stay even better, gift in the fridge, fresh water each day, free ice cream and yakult when using the onsen, the manga library and storing our bags post stay before we caught our train. Only thing to improve was the dark curtains that are dated to help brighten the place."

"Reasonable price. Location is good. There has Coin laundry service. But there is an old building and old designed room. My overall score is good hotel. "

"The location was near the train station and nice. A little far from the castle."

"Partner and I shared a room - quite a small space, but totally comfortable for a couple nights! Everything was very clean and tidy, and staff were very friendly. There was a smart TV in the room, and good wifi. They make a good effort for eco-friendliness too! It’s literally a 1-2 minute walk to Aizuwakamatsu Station, and there are plenty of places to eat in the vicinity. They also offer a complimentary breakfast buffet which is lovely! "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

"steps away from shin shirakawa bullet train stations and a short walk to aeon mall, 711,, unfortunately i could not get a non smoking room , i hope they ban smoking rooms indefinitely and jus have a designated area , clean airs for all 👍"

"Ryokan was ok but no open restaurants nearby worth it. Place too far from Nikko main attractions."