Massat 4 Stars Hotels

"Awesome staff"

"We booked this hotel for a cosy week away in the snow and cold, hoped for a spa, good food and a comfy room to watch movies, but what we were met with was the farthest thing from all of this despite advertising. The spa is an added cost PER USE despite the expensive room, the breakfast was, quite frankly, disgusting and cold, (the hot stuff like scrambled eggs, bacon, and sausages), and the Wi-Fi was SO SLOW we couldn’t watch a thing on netflix. For five days. We ended up leaving early, because not only was our stay god AWFUL, (we were denied a kettle and forced to order ‘room service’ for tea, (where nothing was brought to the room we had to go get it from the bar), and €5 for a bottle of water is insane, in my opinion. Nothing was complimentary despite the hefty room charge, no robes, no slippers, nothing. Laundry service took five days, and cost €35, and was the only thing keeping us at that sub-par hotel for as long as we did. €1000 wasted for crappy service, cold food, slow WiFi, and an overpriced €40 a visit spa with 3 “aroma therapy” rooms where only 2 worked, where we had to practically beg to get a glass of water because staff where too busy on their phones. Never go here. "