Pine Castle 4 Stars Hotels

"If there is an airport shuttle, its more convenient. And if you give laundry soap, it would be better."

"My room was NOT a lake view, it was a construction site view with construction starting at 7am daily- that was great to wake up to every morning… the room was also not very clean, lots of mildew/ mold in the shower tile grout lines. The stove and ice machine did not work. (Someone did come fix the stove when we called) we waited two hours for food at the Valencia our first night, so plan to order food in or eat outside of the resort. I would also suggest brining a cart to haul all your stuff from the car as this place is a MAZE! Even though it was a little outdated, I will say all the staff we came in contact with were VERY nice and I really appreciate that. "

"What a beautiful place. Locations was just perfect and amenities on the location outstanding including super fun water park. "

"Beautiful "

"Amazing! So convenient!"

"The property has terrible customer service. Made us valet park at another resort as there was no valet or self parking spots left when we arrived at 1 am. Made us walk in the dark with our luggage for a half mile to check in. Did not offer any service recovery at all and had to walk in the dark at 6 am when leaving to get the car. Staff are under trained and apparently not empowered to provide service recovery for mishaps like that. Unbelievably disappointing for a supposed Disney property. "

"Nice rooms and great location. Java, coffee cafe in the Swan, had friendly staff and quick service. We enjoyed staying at this hotel. $40/night for parking was a little too expensive. "

"Stay was fairly nice! Only gripe was the paid parking (didn’t rent a car for this reason), check out time being 10 am and they never pick up ur phone if you want a ride from the huge property in a golf car. So be prepared to walk! Still a very good property "