In Albion, a hotel needs to offer a certain amount of high-end conveniences to earn 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer extra touches such as welcome gifts.