「Very disappointing — Luxury prices, substandard service.
Having enjoyed a previous stay at one of the Nobu Hotel Chicago suites, I was shocked by the decline in service during our recent visit.
1. Credit card charge: At check-in, staff explicitly confirmed I could pay in cash at checkout, yet the hotel charged my card against our agreement, without my consent.
2. Disregard for privacy: Housekeeping repeatedly knocked insistently despite our privacy indicator being activated.
3. Poor...