Faultless guest service is the foundation of every 5-star hotel in Kathleen. From the minute you step through the door, staff cater to your every need, whether recommending activities or providing a nightly turn-down service. Also, hotels have to feature upscale conveniences to be considered for a 5-star rating. These can include luxury bathrooms, a wellness centre, pools, fine dining restaurants and knowledgeable concierge.